spa was broken and was not notified until arrived at pool area

the staff were friendly and the pool & spa was nice.

the spa was green.

the pool a lil bit cold

the pool and the gym i also liked the continental breakfast

really appreciated the breakfast and queen size beds and the pool and spa was a bonus

the spa closes too early.

we did get a great room facing the stadium in a high floor with early check in as requested

hard to get room service after the 49ers game. nobody would answer and it was only 8:30pm.

no room service

pool and spa were cold

pool was frigid and spa was out of order.

whirlpool spa not working properly. overflowing, no water to jets but only air.

pool was cold expected heated for october

very comfortable, lovely pool area and gym.

pool and spa were perfect

i enjoyed the spa pool

staff member was very helpful when checking in. pool and spa were nice.

the room, wifi , tv and the area. the courtyard is amazing

the kids would be welcome here

the pool was very nice and comfortable

one of them opened the room door and the other didn't open the room door but only opened the pool door

kitchen amenities were a wonderful surprise ample natural light and sofa seating were added

the breakfast.

i was shocked that it came with a full kitchen. everything was well planned out

rooms are spacious and in good condition

many choices for breakfast

pool quite nice, gym too, room big, bed big, wardrobes

if we had known the pool was not functional we would not have booked this hotel - our kids were deeply disappointed

the bed is comfortable, the lighting is sufficient, the wifi is fast enough for streaming services

we used the exercise room, pool, and spa which were very nice

spa jets were not working

comfortable pool to sit by and restaurants are within walking distance

they have security that walks the parking lot at night to make sure things are secure

we flew in and rented a car, the shuttle service was huge

the spa was amazing

the 5th floor pool and spa was very nice

wifi service is poor

the 5th floor pool and spa was very nice

we ordered room service and the

rooms are great, pool area and spa is fantastic. one of the main reasons i book here.

pool and spa hours were not condusive to our schedule.

we enjoyed the spa and breakfast.

the bed was very comfortable. relaxing spa and pool. enjoyed my stay very much.

spa doesnt open til 10 am sbould open spa up earlier then 10 am

we enjoyed our jetted spa in the bathroom

the room doesn t have a tub and a spa tub as described

got the spa bath room and the tub didn t work.

extra for a room with a jacuzzi spa and unfortunately the water would only come out the shower and not the main

spa controls were broken, too

a spa style tub would ve been nice to relax in inside the room after work

super modern and very clean. nice pool and jacuzzi

i like the ability to reserve the gym ahead of time

location was good. i appreciated the free parking. close enough to downtown and santana row.

wonderful bar area

roaches, no hot water , no room service, bad customer service, hazards everywhere

bad area, lots of ants even after spraying, not enough towels- no laundry

no room service

listed with a on site coin laundry, which is what i needed

stay on this hotel for four nights and i never ask for room service but i did ask for towels on three different

the pool and spa was amazing

breakfast selection was amazing, lots of hot and cold items

gym was closed. hall ways smelled.

wifi was intermittent

covid has caused many hotels to put additional restrictions so it was a bummer that the pool was closed and the

bar available, even though we were told there was a happy hour

the lobby, the bar and my room are the best

i appreciated that the gym was open, and i enjoyed the bar.

parking and location

staff and gym were great. the beds were super comfy.

very good choice at breakfast, nice pool and spa and a good location

room was perfect, pool was great and the spa was good also

it s very clean, peaceful, and the pool & spa was amazingly warm and clean!

i enjoyed the bar area and food i ate.

room service was great

the pool and spa were also clean, secluded and relaxing

microwave no bathtub spa closed @ 10 my work event ended at 9:30 so didn t have time to enjoy the bistro was

i liked it had a pool and spa and a gym

did not tell us about internet, or pool service even where the elevator was located

clean hotel, comfy bed, free hbo go, impeccable customer service, was able to reserve the pool/hot tub for a

room was excellent, bed very comfy, really enjoyed the spa tub.

spa tub was so nice

the bed and spa bath !

in room spa tub/ bed like a cloud.

stay with complimentary upgrade of room with fireplace (wow), very kind staff, no problem to arrange microwave

parking

parking information, it is free, but notice shows not available in booking websites

location with excellent parking

like always holiday inn have a fresh renovated rooms and free parking

is too thrifty, elevator is not working for the two days i was there, wifi is so weak, room got too much perfume

room was good the spa tub is nice and the access to parking and vending machines (ice ) was convenant the

a major win to me is that parking is free

pool is small and feels extremely fenced in with that concrete wall

the weather was too cold to use the swimming pool...

the gym had nice equipment.