uneven : towel service, no robes, room service was on time but not always what we ordered.

oh and mini bar was empty, so couldn't even grab a drink

the nice outside pool should be not restricted to use morning and evening

have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard

mini bar (completely empty

room service

the gym was also great

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

room service and kitchen served us a nice meal

room service and kitchen served us a nice meal

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

the breakfast could be better

nice hotel and good breakfast

breakfast wasn't good.

there was a gym, excellent kitchen in my suite and free bottled water

the breakfast was much better than a typical continental breakfast; freshly made eggs dishes in a

big rooms, great breakfast.

com description, there s only one inside pool, no outside pool to swim

the pool was great ! the scenary and the food choice were excellent

if you stay the 8th and 9th floor have their own breakfast bar it awesome

i love the indoor pool area

pool always crowded with kids

spa on demand, receptionist was not well trained.

as i travel very often, gym has to be in good shape and it was a good one

we didn't try the breakfast.

breakfast was spectacular: a lot of choices for each taste

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

the bar was closed on nye afternoon/evening

room service is overpriced but i found especially annoying the

excelente breakfast for room service and quick

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being

that kids couldn t be in the gym

wifi. internet speed varied between 1.9 to 7.

wifi: kept disconnecting in the restaurant area

i did not use the pool but it looked ok; i used the gym and it was quite good

wifi didn't work consistently

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

so beautiful, food is great, spa was relaxing, location is good

rooms are very nice. staff very helpful. spa was excellent.

spa was not working

cleanness and paper napkin for room service at breakfast.

there is no bar in the hotel, service takes forever (had to call three times for towels, water in lobby is old

the room smelld like food because of the ac vents, i guess they connect to the kitchen

comfortable and good room service

need more waiters in the pool area

for breakfast we managed to choose smth ok, but room service food - like in 2 stars hotel

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

spa facilities are an add on with an hourly rate

very pet friendly

gym leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot

more food options for room service

breakfast was cold maybe because they had a lot of people due to some school competitions the food

very clean, pool area and gym were fine, breakfast was sufficient

star hotel , i'll rather rate this hotel a 2 star it's old not very clean, no room service

wifi was terrible in our room, connection would not work. shower head was semi broken as well

wifi not that impressive

toy-sized pool, the spa is a joke, the restaurant is mediocre at best

had to walk 10 levels, with my luggage as the room service was slow

good gymnasium facilities and outdoor pool

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

the price per pet

wifi speed is so slow and amenity is nothing

the wifi was very slow. i couldn't do my work.

parking, front intrance

water in the pool was still freezing cold

the location and safe parking lot.

gym and pool area with a breath taking view of the mountains

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us at

breakfast was fair

the gym facility is out of date

you need a bigger bar

the water in the pool was a bit chilly ud83eudd23ud83dude02

best to use the pool on any day, but sunday when it is packed with families and children

water at the pool was cold

room service from the restaurant

pool size are little bit small.

no self-parking. u have to use valet parking. it is free.

is a swimming pool but we never used it

gym was well lit with natural light instead of the usual hotel basement

there was also complimentary valet parking for guests

late check out was not a problem

we recommend the breakfast it s very good

wifi didn't work on my first stay day.

customer service was not that great except for the bar tenders, they rocked.

only thing i would say is that the bar closed early haha

there was no refrigerator in the room. breakfast buffet was expensive.

poor parking

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

wifi route cofiguaration need update

wifi condition is terrible

the wifi is really good and i can't wait to book here in 3 weeks

bed was very comfortable, bathroom stole the show with the spa suite - wow

i rented the spa room and it was great and accessible

bad wifi

room service was delicious.

wifi is useless, can't connect

besides the people from the parking lots were very gentle and funny all the time

plenty of parking

spacious room, have all the essentials, private parking on site, elevator, a/c.

friendly service awesome private gated parking

good location and the comfort of having a parking lot was a plus also rooms were very clean and equipped with

wifi wasn't working at all

this hotel is good value for money. it has free wifi.

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

wifi didn t work