2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

no food by pool

that bar is only open on weekends ud83dude2c

beautiful view, nice pool, friendly staff, hotel is gorgeous

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

because we were only staying overnight we had not time to try out all the facilities but the pool looked

room service from the restaurant

best to use the pool on any day, but sunday when it is packed with families and children

pool was too cold

the location, tranquility, fireplace in the room.

pool and staff

the other thing that was not great was that our room was on the first floor by the swimming pool

room service is overpriced but i found especially annoying the

no elevator on first floor, and there s no direct access from parking to the floor

the bar was closed on nye afternoon/evening

extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids

had expected more from the gym

that kids couldn t be in the gym

location is great staff very friendly good enough gym

pool site

the room service was very slow.

i love the gym , the pool, the bed

my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,

room service was very slow. waited 30 minutes for some ice and ended up cancelling it.

kids in jacuzzi

room smelled like food from the kitchen

spa on demand, receptionist was not well trained.

lobby before entering the room, inside the room it has a great view of the mountains and of the pool

swimming pool

also, on sunday, the area around the swimming pool was not cleaned, there were no clean towels and all the used

buffet breakfast was over priced

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

spa facilities are an add on with an hourly rate

more food options for room service

no swiming pool

room service and food..

so beautiful, food is great, spa was relaxing, location is good

rooms are very nice. staff very helpful. spa was excellent.

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

spa was not working

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard

oh and mini bar was empty, so couldn't even grab a drink

mini bar (completely empty

uneven : towel service, no robes, room service was on time but not always what we ordered.

the nice outside pool should be not restricted to use morning and evening

i love the indoor pool area

com description, there s only one inside pool, no outside pool to swim

a little bit warmer the swimming pool in the afternoon.

they host a lot of events and the lower floors (including where the bar and business desk is) can get very

valet parking would take around 15 minutes to get bring your car

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the breakfast could be better

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

the gym was also great

room service

room service and kitchen served us a nice meal

room service and kitchen served us a nice meal

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

gym and pool area with a breath taking view of the mountains

the food for room service was always the same, and not too many options

the breakfast

breakfast and snack bar are always awesome great value for price

the speed of the elevator very fast but funny for my kids

toy-sized pool, the spa is a joke, the restaurant is mediocre at best

the gym is too hot. the ventilation at the restaurant is a bit loud.

a hotel in the city center and it was not great - it was safe enough but old and worn out and the pool was closed

star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite

safe parking lot. clean room. great pool. friendly staff.

spacious room, excellent breakfast in the restaurant and rapid and delicious room service when required

great place. terrible wifi

the wifi stopped working over night, and they were unable to solve the issue

to get to and easy free parking

big room size, nice hotel staff, very centro location, fast wifi speed.

service was better as fiesta americana. common areas and gym looked well used.

be the hotel can include a continental breakfast in the price of the room

the food in the restaurant was really good. the breakfast was a great value.

wifi, it's frustrating slow or it goes on and off, i've asked multiple times to no avail in 3 weeks

the hotel is nice and clean and the restaurant and bar were excellent places to dine and relax

and attentive, very clean rooms, very clean facilities overall, and very good selection of breakfast

the staff were really friendly, special shoutout to the bar tender who helped us out when we arrived late

breakfast was very nice and had a large variety to it, the pool and gym were nice, and the bed was comfortable

wifi is awful, no hot water, shower head looks like 10 years old, cable looks awful, grainy image

the room service location

nice hotel and good breakfast

cheap and ugly interiors narrow and complicated parking

good breakfast and affordable price

no room service 24 hours

big rooms, great breakfast.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

wifi was good in the

water in the pool was still freezing cold

wifi speed is so slow and amenity is nothing

acces to parking lot is hide,, it does not have a good sign that shows the entrance

this hotel is good value for money. it has free wifi.

wifi didn t work

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

wifi wasn't working at all

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

poor parking

the wifi is really good and i can't wait to book here in 3 weeks

despite the listing there is no laundry service at the hotel

wifi condition is terrible

water in the pool was freezing

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

didn t like that during the weekdays they don t clean the pool

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location breafast was good nice pool

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

gym facilities is very old and broken, and booking information makes people confused and easily

rooms was clean but noticed the pool area wasn t the cleanest

wifi, noise isolation

the gym and fitness area needs some maintenance that correspond to a hotel of this category.

wifi was essentially worthless

secure parking in a garage for free

spacious room, have all the essentials, private parking on site, elevator, a/c.

besides the people from the parking lots were very gentle and funny all the time

wifi only worked in the middle of the night when i was awake with a jet lag, i struggled to get

bed was very comfortable, bathroom stole the show with the spa suite - wow

i rented the spa room and it was great and accessible

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

laundry service was not available too during my

wifi did not work at all even though i had to work