the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

friendly hosts and secure parking

plentiful parking

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

location was good and had good parking. on site bar and tapas were very good.

could not open window as room was above a bar terrace which remained noisy till around 00:30

the price was excellent for 4 people in one room. the air con and wifi was great

clean comfortable friendly staff excellent location with parking although it is limited

location was good and had good parking. on site bar and tapas were very good.

i had to work from the hotel and was concern their wifi not fast enough, i was given another wifi connection

room service etc

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

wifi signal in the room was so low that one couldn't connect

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

location not a lot of places to have breakfast..

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

sports gym was too small and very little equipment, should have had at least a rowing machine more than a

a hotel for business people .hotel bar not open during our stay

the gym was quite small but not bad.

was a lot of noise , there was a big group of kids that occupied most of the hotel and thet made oa lot of nice

wifi speed met my needs

lovely hotel on outskirts of madrid, easy free parking, modern design, wifi, clean. all great

no bar to lounge

free private parking in front of the building

always welcoming & clean with good bar service & food. breakfast is plentiful & not bad value

there is no spa in the hotel

breakfast spread

not free parking and wifi

gym small and hot

no swimming pool

the spa was closed when we stayed

the so called spa (a little sauna next to the gym) is way below acceptable standards

the rooftop pool area is amazing

the swimming pool, whirlpool and fitness room nearby science museum for kids shops, groceries nearby busses

facilities are very good and breakfast buffet has great

wifi was awful in rooms couldn t find the phone no water in rooms beds too hard phone didn t

underground parking was sufficient and easily accessible

we could leave the car in the free underground parking of the hotel

gym is a bit cheap and dated

i couldn’t have a late check out

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

spa is small

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

spa center is not well considered- there is no lockers where to leave your personal things, you

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

old style shower sprayed the bathroom. thin adjoing walls. limited bar service.

the bar wasn't open for any food or drinks

the terrace could be cleaner and wifi could work better.

location, receptionist, parking, good space, big enough.

pool, short walk to the bus stop

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token

room service was available and room had a mini bar also

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

very good and cheap food from room service

all the staff especially at the bar (:

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

staff were welcoming and breakfast was well organised

the gym could be improved

no fruit in the breakfast or at least i didn’t find it

if i remember well, it seems that they charge for the towels to use in the pool.

room service menu provided in the room wasn't actually the menu

there was not price list on the mini bar and we were a little chocked at check out.

the bar area in reception was welcoming and comfortable

amazing friendly stuff,great room,small but comfort gym.perfect for such priceud83dudc4d

) of late check-out only for about 30 minutes while having a meeting with drinks at the bar of the hotel

was fab very spacious and comfortable and all facilities in room excellent

the nq bar at the spa and gym club was always closed, but i wanted to try something there

room are spatious enough to double as an apartment and the staff are extremely helpful

spa is not included in the price and children are not allowed to enjoy it

also, it's a pity that the spa wasn't open

my only comment was that i was charged room service for which i believe was when i called reception for 2 extra

one even offered to make me a breakfast

gym is acceptable but small

to the airport, punctuality with shuttlebus, breakfast, stuff so helpful, love to stay

pity that because of covid restaurant and bar was closed, but enough opportunities close by

wanted to have massage but the spa was closed

restaurant excellent, so was the spa and views from the 26th floor

room had a fantastic view and was clean properly, the breakfast amazing, and you must to try the spa at level

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness

that spa was overpriced. 30 euros for 45 minutes.

my kids absolutely loved the selection at breakfast and it was a lovely atmosphere- the christmas

the staff was very friendly. was travelling with 3 kids and they loved it.

wifi was great. comfortable beds. close to metro station

wifi was ok for e-mails etc, but videos were interrupted

also in the bar like most hotels they only serve one draft lager it be nice to have some choices it may

they dont have spa n massage

i wanted to get some laundry done and they did not clean my top or delivered it before i checked out (4 nights

loved the fitness gym

couldn't use the wifi once and had to connect my laptop to my own phone network.

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

); offers a good breakfast buffet daily, spa services and has a seasonal pool

rooms are a nice size and the gym facilities are fantastic too

i was surprised that they had a space bed for my pet! everything was very clean and accessible.

couldn't access the room service menu through the qr code and couldn't find it on the internet

noisy neighborhood outside and poor sound insulation, heard kids playing outside the room

stepping down into spa bath to have shower

spa was not working

the spa was not available

spa facilities were out of order during our stay which we were very disappointed about due to it

and the spa was not available

wifi was available at all times, no issues with insufficient bandwidth

bar in the back of the place

the restaurant and the bar are perfect at night time

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

wifi didnt connect in my room.

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

wifi poor and safe broken

wifi was useless, no plug in the sink, no english t

poor wifi signal and sometimes there was not hot water in the shower

spa pool wasn t operational

, restaurants very expensive , only pool open in spa area

felt the trainer in the pool area was rude, we understood the fact that we could not have glass in the area,

king room and genuine king size bed offered great breakfast and good gym

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

no free access to spa area.

spa treatment was below average

spa prices and timing

the room size, clean and tidy, charging points are everywhere and, fast wifi service and

awesome gym

would have liked a spa or larger exercise room, but not a big problem.

there is a gym and some services such as a spa available

- i think there was spa rooms downstairs, but i wasn't sure how that worked - no map or guidance at check in

location with free shuttle from the airport

restaurant and room service available easy check in and check out 10 min away from a shopping centre and

everything location room staff the spa is amazing and best thing

spa food cleaness

spa access is not included

the spa was great

wonderful spa facilities, very comfy beds and one of the best breakfast's i've ever had!

finally, the spa facility was a wonderful way to complete our visit to spain

spa is amazing

family room is really comfortable, spa is nice

rooms, very clean and spatious

the gym and spa are available in the building

facitlities were great, the spa and pool were great to use especially in the madrid heat

lovely out door swimming pool and spa area

spa area is great, water in hot tub not hot enough, but other than that, the steam room was great

spa is very small, can be updated but it was ok

spa was not hot

wifi sometimes hung up - definitely needs improvement

wifi speed

enjoyed its amenities and the breakfast was of the gods

wifi very

the free wifi wasn't particularly good.

it includes free use of gym, spa and swimming pool

shuttle ran until 2 am

out, because the weather was 40 degrees, they still let our daughtr stay longer in the swimming pool and told

the gym is well equipped

very comfortable, the room spacious and exceptionally clean; complementary check out to 2 pm , wifi excellent

spa is open for 16 years and older. also in the weekend the fitness is open at 10.00.

the spa was closed on a summer weekend and there is no pool.

generally good facilities including spa available for hotel guests

didn t tell us prior to our arrival that they don t have the wellness and spa centre anymore and it was the

gym- excellent, breakfast- excellent, room comfort and cleanliness- excellent

s not possible to get a coffee until 11 when the bar opens

the wifi speed can be improved

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

wifi works well all over the place

was closed for the summer, bar also was closed, so we couldn t get anything inside of the