the spa was closed when we stayed

the so called spa (a little sauna next to the gym) is way below acceptable standards

the middle of madrid, we actually enjoyed being close enough to enjoy madrid but also having the pool and space

front desk staff; our waiter in the restaurant was great; nice rooms; shuttle to airport went smoothly

very good wifi

gym and restaurant in premises

exceptional breakfast buffet. super clean bathroom with towel warmer.

the gym was tiny and didn t have much equipment.

good breakfast, gym available (did not use), airport transfer

you cannot order room service before 4pm

staff is good we treated well i requested if we can have a early check inn and late check out we are happy we

the gym

wifi was awful in rooms couldn t find the phone no water in rooms beds too hard phone didn t

lack of essential facilities such as bar or a place where guests can relax and have a drink

room service

there is no spa in the hotel

lack of pool

restaurant closed on sunday and no room service contrary to the description.

it s very loxurius and it has buffet and gym

gym closed and not f&b at all.

in the booking site it offers spa and relax zone and it only has a small sauna near the gym

30 is over priced and the cost of laundry, best bring spare socks and undies cheaper to buy new

good wifi. good location. kind staff

no bar or restaurant at night

restaurant or bar open due to it being good friday

location not a lot of places to have breakfast..

although spa is closed (covid) it could be better maintained (clean, cut hedges, remove

spa is small

spa was nice but the floors and furniture were worn out and needed some care, possibly grout

the spa wasn t good enough comparing the rest of the quality theyve got in that hotel

spa center is not well considered- there is no lockers where to leave your personal things, you

room very clean, comfortable beds, wifi very good. check out at 1 am.

no fruit in the breakfast or at least i didn’t find it

the gym was terrible. the location was a bit far from anything.

great pool area

gym was very outdated: 4 out of 5 machines were not functioning

great facilities, good bed, great sauna and gym

very good and cheap food from room service

good staff, bar food was ok. rooms very clean. gym was ok

a gym would be nice

clean and nice room. very nice gym for a hotel and sauna. garage was perfect for my big car.

amazing friendly stuff,great room,small but comfort gym.perfect for such priceud83dudc4d

the gym is a bit small but still works

room service is awful

to small pool area and long distance to city center

pool is small and shallow 90cm it would help if it is deeper also, it would be nice if it was

spa is not included in the price and children are not allowed to enjoy it

the spa facilities were closed due to covid.

the nq bar at the spa and gym club was always closed, but i wanted to try something there

was fab very spacious and comfortable and all facilities in room excellent

spa and outdoor pool were not included in price

the spa was wonderul used it the day we were leaving, was quote 'wow' never felt so relaxed to go home

the hotel exudes elegance with beautifully designed rooms and top-notch amenities, including a spa and fitness

wanted to have massage but the spa was closed

the spa was cool & the suite was exceptional

room had a fantastic view and was clean properly, the breakfast amazing, and you must to try the spa at level

they dont have spa n massage

room service i ordered late one evening was really bad i can only assume it was because they were

the decor is beautiful, very child friendly but not overrun with kids, room was spacious, spotless, and very

rooms, gym, comfortable beds and super clean

out of principal, i turned the room service back when they asked me to pay

the kids enjoyed also the swimming pool

great place to stay if you need to be near the airport and if you're traveling with kids as well

wifi reception was weak and very slow.

it would be great if they had room service other than breakfast

there was not really anyone who spoke much english to help, one of our items was stolen from the gym which was

spa facilities were out of order during our stay which we were very disappointed about due to it

spa was not working

stepping down into spa bath to have shower

the spa was not available

the spa center is not working.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

wifi was available at all times, no issues with insufficient bandwidth

the bar was never busy as the prices were very expensive for this location.

nice, clean hotel, good breakfast, fine wifi and very close to metro

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

room is ideal for business travel; comfortable in space, temperature, cleanliness, free wifi comnected and

wifi signal in the room was so low that one couldn't connect

very comfortable bed, great wifi coverage, cleanliness;

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

not so clean and wifi did not work in the room. i had the 315.

wifi poor and safe broken

wifi was not available

wifi didnt connect in my room.

wifi is really pathetic in the 3rd floor

wifi in room e6 did not work

very friendly staff, wifi was good, room was clean and nice.

room service prices were also very reasonable, and the service again was excellent; very fast and

clean spacious room with 24/hour front desk. gym facilities were ok.

facilities, location, cleanliness, staff, expedient room service meals and requests, smiles, curtesy, they have

no free access to spa area.

spa treatment was below average

spa prices and timing

with all hotels i suppose the mini bar in room was an absolute rip off, 4 for small bar of chocolate,

very slow wifi.

spa food cleaness

also i specifically chose this hotel for the pool spa features but no one told me it would be closed for

wonderful spa facilities, very comfy beds and one of the best breakfast's i've ever had!

the spa was great

i also used the spa facilities, it had an extra cost but it was so worth it

wifi very

for the category of this hotel, the standard wifi should be much faster

poor breakfast

location, excellent food, especially lunch and breakfast

wifi speed

generally good facilities including spa available for hotel guests

the spa was closed on a summer weekend and there is no pool.

spa is open for 16 years and older. also in the weekend the fitness is open at 10.00.

didn t tell us prior to our arrival that they don t have the wellness and spa centre anymore and it was the

design, bar as great after long day of travel from us- they made me great french fries and big mugs of

shame no pool or spa to relax ud83dude14great

good wifi

pool was pretty tiny but cool (6 person max

a/c, wifi, tv, etc)

bathroom products average. no gym facilities

); offers a good breakfast buffet daily, spa services and has a seasonal pool

they also have sauna and gym, which we didn't use, but would have appealed to us probably at a different time

room service was available and so i could really relax before starting a long travel day the next

the pool

nice gym and sauna included

spa pool wasn t operational

, restaurants very expensive , only pool open in spa area

felt the trainer in the pool area was rude, we understood the fact that we could not have glass in the area,

we walk around the hotel and went to the pool and gym facilities

pool water a little on the cold side.

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

the was no room service option either

wifi gave me trouble but was quickly repaired. great staff.