spa was very great

spa was closed and was not advertised

booked my holiday specially for relaxation in splash pool but they change the timings which is very inconvenient

great base location for park and water park

the wifi did

the rooms were clean and spacious, with allocated parking outside as well which was a huge bonus

staff were friendly and attentive and the food was excellent, breakfast was amazing with the best variety i have

the wifi is not great in the rooms and we had no phone reception as was the same nearby, but of course

loved it great for kids. breakfast lovely

nice location, spacious clean room and beautiful landscape view. really pet-friendly.

assumed there was an actual spa with pool, jacuzzi and everything but there was just a sauna and treatment rooms

i had the best spa experience and enjoyed the yoga class

spa could be better

would be to call the hotel and book further in advance if you were planning a couple spa treatments, but this

i would have liked a bigger spa with relaxation area and pool and proper sauna

i no we had the spa but that closes at 7 and what we paid i would of hoped for my own tub outside to uses which

the spa facilities are private and has everything you need

room 3 was awesome - spa access perfect for a couples get

view from our room wasn't fantastic, but with a great room, spa and a comfortable friendly environment, we didn

spa very close to room

the room was excellent, spacious and clean

spa and pool were also

a fantastic experience everyone was very helpful cleaning staff was excellent swimming pool and spa area was

room had a lovely view of the grounds, the spa was great and the staff in the restaurant went above and beyond

the spa was great too

the swimming / spa additional costs isn't clear on the advert meaning its disappointing to learn that this

bar was super entertaining with lots to do

wifi signal is not available in the rooms but a good signal is available in the main lounge room

was minimal no information given about facilities, wifi, breakfast

the parking eye in the carpark,i don't trust it,they are trying to prey on paying visitors

food, rooms, spa areas all were superb

lot of spa options

spa and relaxation areas superb

the indoor pool and spa area were good and not overcrowded

needs better lounge area . great for the spa but feel awkward if not using spa .

the children loved the spa and rooms were very comfy. family room was a great size too.

spa being included is a bonus and it s lovely

the spa area is great and ideal to relax in, we stayed in there to long as the restaurant was closed

we used the pool and spa facilities which were great

it was very friendly and pool and spa were absolutely spotless

so comfy and the spa bath was a treat

very friendly staff. excellent bedroom with spa bath. good value cooked breakfast

everything was excellent: welcome, comfort, facilities, bed, spa bath, dinner and breakfast

oh & the comfy bed ( best over the whole holiday) & the fabulous spa bath

our room was spacious with a spa bath

the pool and spa were closed

s a lovely place to stay nice clean rooms and parking was great and staff to thanks tollgate can t wait to

great gym and nice coffee shop

very spacious, free wifi

welcome, very nice room with view over a cricket match, evening meal and breakfast excellent, parking right

loved everything about this hotel which included the spa facilities

hotel spa from the hotel to all its exceptional staff and amazing food is above and beyond

we didn't get the opportunity to use the spa facilities due to myself becoming ill whilst there, i wasn't fit

food was lovely spa was a bonus too. hotel was lovely!

we didn t have time to use the leisure / spa

superb facilities, amazing spa and very friendly and attentive staff

we visited the spa and that was lovely too

i had also booked into the mill wheel spa for moonlight spa package which exceptional value for money and made

we will definitely be back when the spa facilities are open once lockdown restrictions have eased

pub, hotel and spa were very popular

the bathrooms are luxurious with a spa and body showers

we also had a spa bath and a mini sauna in our room and just not enough time to try everything out

the warm welcome, coffee machine, delicious breakfast, spa bath...loved it all

in own bathroom, led lighting in the spa bath, breakfast was amazing

the private spa area was truly the highlight for me soothing, quiet, and exactly what i didn t know i

spa facilities

spa wasn't included in the price, i found this misleading as i wasn't told otherwise when booking

hotel spa facilities are extra and not included

male in the leisure was very abrupt and really put us off being in the pool so we left after 30mins

it s also close to some restaurants, two casinos and a bowling alley and cinema

spa bath did not work

spa treatments not available although we pre booked

staircase, perfect location for town centre, good selection of cooked breakfast options, on-site spa (but needs

the bar man ( tom )

management advised there had been issues with the laundry

i liked that there was a 'drawing room' to sit in, an onsite restaurant and bar (that i didn't use, but that

did book this last min, would be nice to have a guide, ie menu, wifi code,

parking facilities

are filthy the room service nearly walked straight in the room whem i wasnt dressed they didnt respond to my

clean friendly staff lovely breakfast fantastic rooms

wifi not working. lots of noise at night from other guests.

it felt odd that reception, bar and restaurant are in a separate building from the accommodation blocks

good bar area and sky sports on tv

very basic, gym equipment out of date and gym attendant want you to leave hour before closing time so he can

massive carpark, no parking difficulties, that for me is a massive bonus

all great fantastic spa facilities

was ideal for what we needed, we seen it had a spa etc so thought this would be even more ideal, although we

spa facilities were wonderful

i rated in total 8/10 purely because i couldn t judge the spa i didn t see, but again, this was my fault

was construction going on so weren t able to use the pool/spa facilities which was a shame, and when ordering

location facilities would be great had i brought my swimsuit to use the spa nice choice of beers but would of

staff got charged twice for parking tv wasnt working properly and kids were running riot ruined my stay will

we ordered room service on our second night and the hotel attendant was

wifi strength could be better for the guests

gym and bar.