spa tub was not operational, it would have been nice to use if it was operational

the spa tub

the pool was wonderful and the grounds were kept up

fridge, microwave, wifi, gym, and pool

fridge, microwave, wifi, gym, and pool

we pulled the spa bed out the sheets were still on it from the guest before us

if i must get picky, there is no room service.

comfortable bed, clean room, courteous staff, comfortable room over all, free wifi in rooms

ample parking

free daily breakfast

pool could be kept up a little better and some fresh paint.

no wifi, the remote control didn t work for the tv. not worth the money :(

wonderful staff, good breakfast, we enjoyed the pool, and lots of great restaurants nearby.

total privacy and the free breakfast was above and beyond!

staff, good breakfast selection, easy to get to

breakfast was good and the front desk cllerk, debbie, was very nice

parking area was well lit

a holiday week, the bed was comfortable, the room had a lot of space , it was nice to have a mini kitchen (fridge

a lot of trucking parking

like the room size, the cleanliness, the location, the friendly staff, the breakfast was awesome a great variety

the hotel staff upgraded me to a king spa room that had a huge tub looking out on floor to ceiling windows over

cleanliness, gym, pool, love the hotel hallways, super luxurious and modern

wifi is not free unless you are a bonvoy member

service at the six bar was terrible and unaccommodating

room service was exceptional

to the point where all me and my wife did was stay in our room and order room service

eventually turned out to be a false alarm, leaving the kids hysteric, s compensation was not even suggested

the pool bar seemed a tad understaffed on a busy sunday before a holiday.

also there was no room service menu in the room

there were no vending machines. yes there s room service but i wanted a coke.

had personalized massage at the spa across the street at jw, except it wasn t personalized because it felt

their version of room service was inadequate.

the swimming pool area and gym facilities were also good as well as the lobby area and bar

for parking and wifi and had miscommunication with the card on file and late checkout

the gym was under construction. hopefully done for the next visit.

dishes left on kitchen table had dead bugs in them

not get wifi for the life of me

are too small and cars parking to close to room peoples car horns beeping all hours waking me up all night long

to wait till i got home, must be a party location because people were partying in the rooms and parking lot

breakfast was good! room was clean and shower was nice

the spa was great along with the pool

the spa was great! free parking! great food in all the restaurants!

our room was a corner suite with spa and much larger than expected, stock photos don t do it justice

no bathtub or spa to soak in

spa was the best jolinna/swosh was the best on setting up my reservation and making it a perfect

my initial room did not connect to wifi and tv did not work

outside bar closes too early

huge container of laundry left in middle of hallway, which is a fire hazard and eyesore

riverside pool was a hit with the kids, but pool needs cleaning

there was a gym, but it was very basic

love that hotel is pet friendly, too

breakfast was simple and easy to grab and run & for the price of hotel-perfect

room service so the next day room was dirty coming back from waterpark with the kids

the hotel itself is nice, has a gym, pool, breakfast area, several nooks and crannies to sit and talk, it also

everything including breakfast

the wifi in the rooms is great. the laundry on site was very useful. very friendly

room was clean, but the ice machine and laundry room were not

the wifi in the rooms is great. the laundry on site was very useful. very friendly

the wifi was good (but very quick to drop you for inactivity

nice self-serve mini-mart, bar and breakfast buffet in the lobby

a hot breakfast, less gratuity charges, room was fine went left, we are not a messy family.

big, clean, comfortable room. great pool area. friendly staff.

we have to pay for parking and breakfast wasn't so different

i was on the 8th floor with the pool and bar

having a full service spa on-site was simply amazing, and the

the pool was quite amazing, albeit a little warm towards the evening

the staff were fantastic... the pool area is lovely

room in decay restaurant and room service close at 10pm swimming pool closed noisy

room was very comfortable with a great bed, the downstairs bar had a great happy hour with food items fixed with

easy parking and room access

like it s been updated since the 80 s with the exception of the flat screen tv and fake wall fireplace

my big bed, kitchen availability, big tv, clean bathroom.

bottle of nice shampoo, the shower head, the office nook with seperate lighting, the ample kitchen, drawers,

there is an electric fireplace that did not work and it's cold tonight, in the 50s

loved that towels were provided outside for the spa area

the spa pool was a great place to go relax.

a major highlight was the hot spa pool, which our 10-year-old eagerly used after our daily outings

the spa was not operating

pool/spa is misleading on the ad online the spa/mini outdoor pool is fenced around but no privacy (

even a nail spa right next door

room, the spa tub was amazing, comfortable bed, large room and bathroom, great customer service from ram in

desk night staff was amazing, and very helpful with three kids in tow

wish i would have know prior to booking that the gym and pool werent open

the quick and efficient service along with cleanliness and breakfast

com showed a spa tub

i booked a spa that is no longer a spa i should have gotten a discount and wanted room service but our phone

friendly staff, comfortable bed, nice big spa bath, restaurant beautiful

spa tub in my room did not

jacuzzi spa tub didn't work.

you are staying more than one day to go to busch gardens, you ll save the cost of the parking (which is 25

if check out was one hour later and breakfast was one hour longer.

parking by the room was nice

no breakfast even though covid restrictions were lifted

due to covid-19 no breakfast was served, location great

there s a bar in the lobby, and great staff

pool was heated

plus the swimming pool area was scented with fresh aromas

we had to get a shuttle bus to the hotel

she even drove the courtesy shuttle