the towels was ruff for price of spa tub room should have better towels

the spa bath jacuzzi was very relaxing!

the spa was nice the room was clean and the service was good ?

the jets in the spa bath in this particular room did not work properly

the front desk person was rude. the spa tub didn t work as advertised

resort portion of the hotel is just the casino and there should be more offered, such as spa options

the convenience of walking hotel to the casino was great

sent in laundry but the office didn't turn it back after two business days

breakfast was pricey

everything was excellent. breakfast was a little expensive. the food was delicious

helped me get a cab for flight the next morning since i missed the shuttle to the airport

24/7 access to a gym that also had a sauna

conveniently to jfk, with a shuttle, clean comfy rooms.

room service was not available

gym, and breakfast room was spacious and well laid out

water pressure was low in shower, toilet kept getting clogged, wifi was onlying dropping.

kids loved the waffle maker but the tables were dirty and staff struggled to keep

it's an inconvenience to have to call room service for more

sent the shuttle to pick us up at the closest terminal since we are in wheelchairs

room service is from a online service that didn t work

were told the room would have a spa tub and it didn t, the hot water only got luke warm, the sink faucet poured

didn't work, took 3 times of asking to have someone look at it, when booking it said it had a spa in the room

a spa tub in the room.

i was told all room had spa tubs but my room didn t have one at all.

close to airport free reliable shuttle to jfk wifi size of room

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

like there are no facilities (gym, pool, outdoor sitting space) but generally it was a good stay

maybe need hotel room service, a nice light and good menu

came in late, after midnight

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

pool and spa very nice

the pool was great and the spa facilities were very nice a good location with accessible transportation

location of the hotel was very convenient to la guardia airport and we appreciated having a shuttle pick us up

pool and spa very nice

they had a shuttle service from lga that picked us up after we landed dropped the ball on getting us back even

liked that i wasn t disturb by room service every 30 minutes

desk are not helpful my key was cancelled on my 3rd day wont work wifi is weak and u always have to log on every

free frozen breakfast late check out location

hotel has wifi and free, but limited parking

the very first-morning room service came and we advise we don't need anyone

the room was very modern and had a beautiful spa tub.

location and shuttle to spa castle

the spa tub the balcony and the staff we're amazing.

stayed in a king spa room

first night wifi was not working well

i was only there for one night so i didn t get to joy the pool or even see it

great rooms if you got assigned a regular one. restaurant food was lovely. shuttle worked well.

had a terrible day with the flight delays but they were waiting on her at the airport with the shuttle and after

the excess toiletries especially the big bottles of spa body wash, shampoo and conditioner in the bathtub area

the pool and spa area could have been open a little later.

was some sort of convention going on and jacked with kids partying till all hours of the night

something for the kids to do would be nice

the hotel has a nice quality bar and restaurant

close to lga and free parking available.

was slightly disappointed with the tardiness of the shuttle

the breakfast was good

i like there is a gym along with breakfast and coffee all day also the beds are comfortable

my kids enjoyed that

plus, the amenities close by like the spa and the rooftop club make for an even better

i was especially impressed with the bathroom and the spa like shower

no pool, spa or exercise room

hotel was very clean, very close to spa castle (2 min), a perfect breakfast with an amazing view

i especially loved the bathroom which was a king room with a spa bath

loved the spa tub

spa tub jets and water pressure underwhelming

parking lot was very tight

location, free parking

just the food for the continental breakfast could you some upgrading.

spa bath was nice

the parking was also no problem at all

my kids had to get an airbnb

parking space and access was excellent

to upstairs parking was tight and not easy to negotiate

the kitchenette was very handy

they stowed my gear when i arrived extra-early and granted me a late check out

good continental breakfast and free coffee even if you don't want to pay the $10 for the breakfast

free wifi was a bonus

laundry detergent for the sheets was rather odd and off putting