it had rained the night before so we couldn't go in the pool as it was being cleaned in the morning

i liked the rooms, pool, cleanliness and the service.

spa was excellent

not to our cottage but our family stayed in the spa villa

the pool can be quite crowded

they provide quick and inexpensive laundry services, but you should bring plastic bags to store wet shoes (at

there is so much to do and enjoy, or just chill out at the pool

the kids loved the pool and the hammock was so

was no one at registration when i went to check in and i had to go to the bar to ask

it was great to have a restaurant on site and the breakfast to go was great

ring the

kids could play in one pool while adults lounged in another

the spa offers one of the best deep tissue massages i have experienced in the world (including europe

wine cellar private dining experience and spa and food and excursions and staff....

very peaceful, spa like

spa was the worst i have experienced

the pool was nice and the room was perfect

the pool was fabulous

room was nice with an updated bathroom, good a/c and wifi

place with barking dogs day and night

nice pool to cool down in and good food in the restaurant and the staff was always very helpful and

staff was very cordial and helpful. drinks from the bar during happy hour were good.

also, the hotel should be much more transparent on their spa services and amenities (vs

the pool was warm and private

the pool was refreshing

it's nice just walking around the grounds and visiting the pool, and it's great having such a nice restaurant

the pool was great

at dinner, i asked a team member about the spa opening hours, and he did not know about it

spa needs to be heated!!!!! my bad back would have loved a warm spa.

lots of parking available

cabana two pools with bar views from top of mountain across the street from mayan ruins free parking in

bar with a nice e sitting area

the rooms were pretty small and dark. no spa onsite.

light and airy good laundry service

the pool area was very nice too

staff were very friendly. pool was great for the kids.

wifi was a bit weak in our room, especially for online streaming but that just helped us get

spotty wifi and the 3rd floor

maybe a little bar at the rooftop could be nice in order to get the most out of it

the room was very large, comfortable, had great laundry service, air conditioning and cable channels

we enjoyed having the shared kitchen area for our morning coffee & quick snacks

the rooms were lovely and clean and we had access to a kitchen with a view of the city and a rooftop deck where

good wifi, i would stay again

staff were friendly and turned our laundry round quick

they way mr john treaded us he was our front desk personnel, and the parking was good

they have your room serviced everyday that you are there is you want

helped us with laundry, prepared early breakfast for us when we had to leave early to go to our tours

was some party or something on the saturday night, so the music at the pool bar was very, very loud

pool and bar were nice retreat to come back to after a long day out on a tour

the bed was comfortable, lots of parking for your car, and the pool is nice

pool and bar were nice retreat to come back to after a long day out on a tour

wifi was poor

the staff were excellent, great pool

we had breakfast and dinner at the hotel and both were very good

my family also enjoyed the great food that was served at breakfast and we had dinner there one night, which

good restaurant serving breakfast and dinner, pool to cool off after the excursions

the rooms were clean and the pool was a plus too

location/view was very nice, dinner and breakfast was very nice

serenity during breakfast and annoying music during dinner

the tram is nice if you don t feel like making the climb down or up, and they provide full bar and food

second was when we went for breakfast at 7 in the morning we told them our bags were outside the room to be

liked free continental breakfast so ordered 1 meal off menu that my husband and i shared