the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

we really enjoyed the bar and pool

one of our phones had issues with the wifi

so quite noisy with constant airplanes flying low overhead - if you charge $111+ for bringing a pet then a)

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

room said bathtub and spa tub which is why i got king suite

staff was a little rude, the restaurant lacked options for families/kids

lobby bar is so noisy that i could not hear the young lady who was checking us in

is a big deal with traveling with kids

the kids loved it

there's attentive spa staff, gaming options and sports book

lastly, the spa - (yes we did it all here in birthday celebration style - unbelievable facility, steam, sauna

wonderful service ,friendly staff ,beautiful spa and wonderful rooms

i had no issues housekeeping was very helpful and tentative and room service was very beautiful

breakfast was good, but the portion was small, it appeared as if they were trying to manage cost

the wifi didn t work very well. i had to use my phone s data to connect.

my flight arrived early and i requested and obtained early check in

very little water) bathroom accessories (shampoo, etc) are hard to access/hard to squeeze wifi barelly works

laundry service was very efficient 4

beautiful rooms, outdoor spaces, restaurants, spa & indoor pool

no do it yourself laundry

bottle of water in the room upon arrival no room service no fitness (will re-open next year) bad wifi

i was surprised however to note that their wifi network is unsecured (without password)

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service,

i loved the pool and breakfast! easy check in process.

we enjoyed the buffet breakfast the swimming pool and the gym

the breakfast bar was also exceptional

i wish the kitchen had a pair of scissors.

nice to have a bar with food open late in the evening

free breakfast with great selection

gym had good machines and volume control for the music that was played in the gym

gym was adequate

the kitchen was beautiful and it was a very comfortable setting

nice little kitchen, huge desk to get work done on

room service was decent and sheet were always clean

the gym is amazing

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

comfortable beds, heating/ac worked fine, and a nicely-appointed gym (two racks of dumbbells, squat rack, lots

great amenities such as gym, valet parking, and good

decent gym but no pool or spa would be nice

i was really hoping for a soaker tub, spa like experience in my hotel rool

decent gym but no pool or spa would be nice

spent just as much on parking (which the website didn't relay the fact that it cost anything) and room service

gym was nice but dirty

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

i guess room 208 is right above the kitchen - don't ever agree to take it

maybe the wifi could've been better; faster and more stable.

the bar was set high during my recent trip to

supermarkets have a large hot meal section, but if you arrive and do expect to cook a bit for kids or other

spa was excellent

and then there was the spa

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

a few days in advance for an early check in

parking, front desk, restaurant, room service were all out standing

i wish they had souna or spa facilities to complete the experience...

the fireplace, view, ease of walking to sites & trolley, restaurant on site, very quiet

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

exceptional staff, great breakfast for room service

only complaint was that we ordered room service, i received a waffle, and it was room temperature

no spa or pool or lounge for 400$+ a night

i m sad i didn t get to use the gym, but i ll be back for a longer stay to try it

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning

breakfast being brought every day in the room was great

laundry facilities a big bonus

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

wifi was very intermittent and crashed frequently

a problem connecting laptop to wifi but not phone

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

arranged early check in

no spa or hair saloon gift shop is limited restaurant food taste is below average

the kids were disappointed and partially i chose the booking because of the pool for the kids

location was perfect and kids loved the pool

the pool was small and it bit icky by end of night

location. kids enjoyed the pool which is open later than some pools

location was excellent overlooking the park and close to the spa and pool

no spa available

the health spa was wonderful

also enjoyed the bar area

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

we enjoyed the pool/spa and the hotel s proximity to downtown boston.

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

was no wifi or tv

the kids loved the pool, i loved the shuttle service to the airport

the pool was closed for repairs

we were disappointed that this property did not have a pool or spa facilities.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

great hotel. looking forward to the return of the mini bar when checking in at midnight.

the bar area was lively with great service and drinks

location luxury gym

the pool spa area and the dinner at the bond with my family

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

i loved everything! the only thing missing are spa services!

the room was well appointed and the restaurants and spa were superb

just need full facilities to open and a spa would be amazing!

very nice pool (the spa was under refurbishment at the time of our stay)

the scent is so spa and refreshing

room service was very quick and delicious

the room was beautiful with a fireplace and great view

tithe room service was also still available and the food was delicious

spa is very expensive but good.

also we used the spa services which were convenient

the spa was incredible!

the spa facility and staff were terrific.

spa was busy with outside guests which didn t give me the time to have massage sections

the spa that on level 6.

allowed early check in and friendly staff. great location too.

pool for the kids, nice rooms, and a place to eat and even a small bar area

convenient location nice gym good food

no laundry service

ter some persuasion), great location, lovely housekeeping employees!

unfortunately the hotel was hosting a model un conference and high school kids ruled the halls and were loud

kids 16 yo were not allowed to fitness room even with parents supervision

the staff was friendly and welcoming, room service came early, starbucks is in the

the shower was one petite person in width

rally liked the spa and the gym

we enjoyed all aspects we loved the spa our room was great restaurants were nice

patrons were loud, kids running in the hallways

i did not sign up to stay in a covid infested cesspool full of college kids

the staff were courteous and helpful bar 10 was

spa services could have been better (e.g., hot tub, sauna, etc.)

our kids locked some items in

room service was extremely good and received fast

the hotel bar with the dj was nice

great breakfast; a bit pricy; but well made. i had an egg white omelette and kids ate pancakes.

the spa and pool facilities were fantastic!

the hotel gym and spa looks new as if it has been refurbished

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

great pillows.. great spa bath.

the spa was also a great place to workout, relax and unwind

the spa and pool were stunning

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

breakfast, but i still prefer the european mix of buffet and a la carte menu

breakfast was disappointing

ce, in 4 breakfasts)

few kitchen devices, especially a fridge in the common room, would be extraordinary useful

lack of coffee in the room and didn't realize until my second night that there was complimentary wifi

free wifi

there s no bar, no food, no gym, no room service

the entire stay was perfect. having a laundry room was clutch as well.

no availability at spa for entire stay

spa facilities not great

the spa was heavenly.

the ac in our premier king suite was not working great. room service crazy expensive.

the cocktail bar became part of my daily routine