the wifi signal is not good in our room, but ok in the lobby.

laundry service was not available. bed was small. wifi was not stable.

staff was excellent including the sweet waitresses that served breakfast.

they didn t have the breakfast they said they did

if i would have been with my kids and it was earlier in the night i would have left but it was already after

witnessed a member of staff being reprimanded in public (spa staff) this was unprofessional

great king room in deluxe category on 25th floor. spa store surprisingly quick over two days!

location and spa are great!

the room was lovely and the location was pete

i loved the fact that an early check in was fine

spa facilities not great

no availability at spa for entire stay

the spa was heavenly.

the breakfast was very good und our room had a great view

first, the hotel barely has a lobby, which is surprising for such an expensive five-star property

spa was busy with outside guests which didn t give me the time to have massage sections

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

the spa was incredible!

spa is very expensive but good.

also we used the spa services which were convenient

the scent is so spa and refreshing

very nice pool (the spa was under refurbishment at the time of our stay)

not a big hotel person i am generally happy with a nice, clean place to sleep with a good gym; many of the

the fireplace didn't work but they made it look nice.

friendly irish bar and fab city bar great for cocktails complementary tea and coffee everymorning and fresh

rally liked the spa and the gym

we enjoyed all aspects we loved the spa our room was great restaurants were nice

bar 10 was great

room service was quite pricy

location is good,don't know about breakfast

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

the spa and pool were stunning

facilities and room information access via wifi only

location. doormen. butler service. room. housekeeping. room service.

breakfast was pre-fab

they have an indoor pool and gym which were clean and nice but no spa which would be nice considering it s

easy to get to, with friendly staff, generous checkout times, clean room and bedding, and a great breakfast

there is a soup kitchen right outside of the entrance, so they are all around

the view from the 8th floor and the breakfast. kitchen staff were friendly.

big room, nice breakfast, pool and gym, good views

s a shame that the gym wouldn t allow my 16 year old son to enter, even with my supervision

enjoyed our stay with our two kids

although some of the services like valet parking and room service was not available due to the pandemic, the

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for

arrived boston in the morning n staff

no kitchen sitting areas

booked this apartment believing it was a private space for one people with private access to a kitchen and

the wifi did not reach the fifth floor

breakfast due to construction work in kitchen

free coffee and laundry), outstanding location right in the hearth of boston

no spa available

the health spa was wonderful

location was excellent overlooking the park and close to the spa and pool

delivered the cappuccino and bar bites with a smile

needed to call for a bar of soap and wash cloths

spa services could have been better (e.g., hot tub, sauna, etc.)

to having to remind the laundry being picked up 2- 3 times

more options for dinner on the room service menu.

breakfast, rooms , gym

gym access to equinox a few blocks away, room size, staff

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

we were disappointed that this property did not have a pool or spa facilities.

only room service

the bar area was lively with great service and drinks

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

they literally put us in a smaller room, difference being a larger bathtub not by much with spa jets

comfortable rooms and bedding. great breakfast included. close to the kendall/mit station

super cozy atmosphere, truly delicious breakfast and very friendly staff

there were also snacks waiting for us and wine tasting at the bar in the evening

nice outdoor area for breakfast

used the hotel laundry service which ended up disastrous

there was no breakfast! no amenities! no room service, no housekeeping, none!

- they had a king sized bed room but that came with a foldout couch, not ideal if you want your kids to sleep

you have to go to the lobby to pick up food--room service is extra.

room service is good

the spa that on level 6.

i couldn't log into the wifi but i only stayed a night so it wasn't

wish room service was available and there was an incident with not getting our laundry back on time so that led

of the staff; central location; choice offered for breakfast; good leisure

restaurant/room service very pricey, but it's boston.

great breakfast and a great location in cambridge

room was amazing. breakfast was delicious. able to provide early check in.

loved the room and free breakfast.

easy to walk to restaurants, even were able to take the kids to the movies one evening as the movie theater

when i tried to at least use the enhanced wifi since their free wifi was slow, i could not access the enhanced

i was really hoping for a soaker tub, spa like experience in my hotel rool

decent gym but no pool or spa would be nice

it has a lovely ambience , nice bar area, rooms are spacious and everything was very clean

i dislike extra charge for good quality wifi. everything else, great.

wifi did not work in our room

one issue: the negative was the spa experience

the bar in the lobby was also a very welcomed amenity

seemed deserted most of the time and this really put us off going there and the bar was also deserted and closed

no utensils on the kitchenette. no tea bags in kitchenette.

service and quality of bar and restaurant needs improvement,

the room was well appointed and the restaurants and spa were superb

just need full facilities to open and a spa would be amazing!

the pool spa area and the dinner at the bond with my family

was very professional, friendly and accomadating from the bellman to the spa assistant

i loved everything! the only thing missing are spa services!

the service is amazing and the spa was also great. we had a beautiful view of the water.

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

they had free wifi

nosey central area near bar when entering hotel

very luxurious hotel, extremely friendly and helpful staff, delicious breakfast.

i wish they had souna or spa facilities to complete the experience...

room service and location

exceptional staff, great breakfast for room service

dangerous for kids

amazing location, especially when traveling with kids

the spa facilities were amazing!

the hotel gym and spa looks new as if it has been refurbished

great pillows.. great spa bath.

the spa was also a great place to workout, relax and unwind

i would have wanted to be in the spa with my gf, but it didnat work ut

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

no breakfast bar closed which was very disappointing

had nice bar and

wifi log in is difficult and unstable.

booked the hotel and free wifi was a big reason why, but we couldn t get connected the entire trip and the

no spa or hair saloon gift shop is limited restaurant food taste is below average

said we had a credit to use for room service went to check out and they said we didn t have one

great location, fantastic guest laundry room, nice sized rooms.

did quite a lot of walking all over the city, so didn't need the gym

order wine to my room one night, you can't actually order from the waterline and the selection of room service

the spa and restaurants far exceed our expectations. would happily return!

the spa right downstairs was marvelous

very spacious and comfortable room

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

incredible property incredible spa incredible pool. incredible prices

no spa or pool or lounge for 400$+ a night

it was nice having laundry facilities on the premise

early check in was very much appreciated

wifi was pretty slow and difficult to use during our stay didn't see why we we're not able to park

the 'made to order' breakfast was so delicious

pool was closed but they offered the seaport across the street.

room service ended at 11pm!

we enjoyed the bar in the hotel, even the food was very good

swimming pool was also amazing, olympic size, my daughter enjoyed every single day, breakfast are buffets,

was great that we could order drinks at the bar and then bring them back up to our room