breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast

breakfast with a view of the volcano was pure paradise we could have stayed another week

it is located right in front of the beach the staff was great, nice customer service the breakfast buffet was

didn't like that i didn't have wifi in my room, when i booked my book from the untied stated i was told i would

a lot to do with a family with kids

though the price goes up, i am really unhappy with breakfast quality and very dirty of swimming pool

pools were nice and clean

facilities are also extremely dated, spa looks worse than a hole in the wall asian spa in nyc

i would not qualified the spa there as the spa you imagine when you ear the word

lovely spa tub leaked the times we used it; 2x out of a five nights stay

great staff, great facilities, great bedroom, great massage, great breakfast

breakfast was awesome, and the staff was super nice and helpful and the bed and sheets were super

the booking hadn't been communicated to the spa staff so we sat waiting for 20 minutes in the lounge (the

by the pool for over an hour and no one offered me service, despite their website saying there was

the complimentary breakfast was fine but minimal given the cost of the room

we liked the pool area to relax, but didn t see any service

they host weddings and events, so the pool area was loud and with lots of construction workers as they were

they trick you with a wine bottle on the bed stand looking like complimentary to the spa (for that price

hotel, really lovely pool and well kept rooms and general areas

breakfast not until 8am and car locked in as no one to be found to leave earlier

lovely swimming pool and antigua is delightful

the room had a private small garden with hot tub. breakfast was really great.

due to covid you had to reserve the pool. hard to find a tuk-tuk or taxi in this area.

the staff and room service is just top of the line

the room was very nice and also the climatize pool.

only complaint was the room next to ours there was a young family with kids that were pretty noisy

the best part is the hotel offers free parking

spa (sauna and jacuzzi) is in bad conditions

the thai spa was very good.

accommodations are comfortable and the spa is fantastic with great options at reasonable prices

the spa was a mess, bad food experience, the staff have no idea about quality

their attitude really was great, always trying to make us comfortable, very patients with little kids

the restaurant had terrible coffee and their breakfast was not good; spa did not work, very

there are too many restrictions, spa and jacuzzi weren't working

we tried our best spanish only to find out that they spoke fluent english, which would have solved the language

the spa and jacuzzi were not in service and the pool from the pool water was super cold, when i ask in

main reason why i got the suite was because it has a spa tub- unfortunately, when i tried to fill it the water

room we've ever stayed in - huge, spa bath, beautifully designed best overall hotel we've ever stayed in -

everything was perfect, the service and breakfast were excellent and the suite with the fireplace and the

breakfast each day was delicious and the restaurant and speakeasy were superb

pool closed in the afternoon when there is sun

get a bit hot, and wish there was access to the pool other than 7-11am, especially after we did the acatenango

breakfast was delicious with a stunning view from the terrace. wifi worked well.

a 5am start), and their laundry service was quick and could be done overnight

the way the bill was itemized to reflect food charge (breakfast advertised as included free), wifi charge, though

after long travels and unreliable wifi all over belize and guatemala i booked with el carmen and had a great

hear the traffic very well and the requirement for a vet certificate and $15 per night for a pet should be

room was clean and everything was nice, only there was no chair in there besides the bed in the spa room

the spa was quite lacking in appeal.

it’s a lovely, comfortable bed and breakfast

than others we stayed in, no aircon, knocked on a few peoples houses to find the entrance and the wifi was pretty

perhaps there should be a recommendation to bring compact cars as parking space and entrance to them are quite

) my daughter and i had breakfast on the rooftop terrace each morning (wonderful views of the volcano and the

the adjacent porta hotel antigua is open for a beautiful and free buffet breakfast each day

staff, excellent breakfast, nicely decorated rooms, thick mattresses, and access to the large pool of their

the breakfast on the rooftop was wonderful

the hotel is small and quaint but we could use the porta hotel pool just down the road, we didn t realise

location, cleanliness, the place, it s pet friendly

it s a complex for weddings or celebrations where the family could stay, they don t have pool or nice

view from terrace on the volcanos breakfast & food friendly staff good location

when i specifically selected pet-friendly hotels, and chose a pet-friendly hotel on bookins, they didn't know

it was great being able to use the pool at their sister hotel too

parking is 2 blocks away (plus they have free transfer)

wifi was spotty so watching tv at night was frustrating

it was also great to have wifi in our room and fresh drinking water each day (i appreciate that they provide

no parking site.

wifi is spotty at times and if you walk at night, the area around the hotel is not very well-lit

a bit far from everything and the pool area is a bit dissapointing - no reclining chairs etc, only suitable a

pool also, but small enough that i'm not sure you can actually swim in it

besides that the location is great, love the pool and rooms and the service

the outdoor area, with its small heated swimming pool, was a wonderful spot to sit and relax

have a very nice swimming pool

rooms missed having more than one chair and a proper spa e to hang wet towels or clothes also, it was too far

super centrally, staff really friendly and helpful, extremely clean, and the breakfast was really good and

the tipico breakfast was 10/10

clean, beautiful atmosphere, good breakfast, quiet, friendly staff, good cable tv, good internet

hand made to order sit down breakfast

wish they had a better spa and swimming pool option

services prices like the service of spa were kind off high.

everything but the spa was out of service for renovation

spa was really good too

room was elegant with a fridge, internet tv, great shower, and plenty of space and coffee

spa on site and treatment was awesome

wished the spa was open later.

is great, breakfast is amazing, and spa is so good, i really recommend getting a massage there

we used the spa every day while staying there -

gym is nice and adjoining spa has sauna and steam room too

the whole place seems like a spa (and smells heavenly)

reserve your space to the spa early or you might run out of availability.

spa was very lovely , it would have been nice if the thermal journey (pool,sauna and steam room)

spa was reasonably priced (we went twice)

i did avoid the overpriced airport shuttle and spa services

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

didn t bother me too much but kind of clashes with the tranquil spa and hotel

lovely design and great spa with excellent massages.

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played

spa services

the second time, i was pleasantly surprised with a working spa bath in the room, which i absolutely needed

limited facilities like no spa or pool, bathroom could have been a bit more spacious

i liked the spa tub and the security of the place. it was also very quiet and clean.

the wifi was weak - we could scroll the web most days but not take video calls

there was no pool on site.

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious

it says its a hotel & spa while the only spa thing they have is a room where you can book massages

walking distance to all places in the city and close to the oasis spa which is a great place for a nice massage

no shampoo in the bathroom no transport to the parking lot

even though we didn t use the kitchen area, it was very big and well equipped

place was really clean and the staff was amazing, i never had a problem with the wifi

good breakfast included with a great view of the volcano

very good breakfast

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for

the affiliated spa and massage service next door and it was a very uncomfortable experience

wifi was strong

not a great deal of information provided unless we asked: breakfast time and location, wifi

breakfast simple but good, wifi good downstairs, not upstairs. bathroom nice, big shower.

wifi non-existent

large bathroom, hot water at all times and free breakfast

i was very satisfied with the breakfast options

wifi was unreliable, and the room had an old, musty smell.

great box breakfast for early trip

friendly, good breakfast, rooftop terrace with great views and great location and good

the kitchen could be a little better cared for - dish towels for drying dishes etc.

staff friendly and helpfull kitchen free of use terrace with amazing view on volcano

nice staff, kitchen, and communal seating area. wifi worked well. clean linens.

we liked the kitchen space and the terrace upstairs

unreliable wifi

laundry available per bag, small or big so not per piece

great wifi

staff was helpful to arrange for expedited laundry services after an outing to acatenango

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

room given to us was next to the maids room and next to the laundry room so you could here the staff chatting

nice location, cheap laundry service, balcony off lobby

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

excellent wifi and co working space, ideal as i had a few days of work to do, nice to have a comfortable

they offered us laundry services if we needed but since it was the beginning of our trip, we did not need to

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly

pet friendly can improve

we were given a very tiny room next to the laundry area (very noisey) with 2 double beds

the wifi sometimes stopped working for a few minutes but then it was good again

the wifi there was very fast compared to most other hotels and locations in guatemala

also they charge 40q a lb for laundry which was literally outrageous

the cable and wifi were free and rather reliable

the hotel is very clean, the rooms are big and confortable, the wifi works perfectly, the bathroom is very

after the upgrade, wifi is not stable enough for videoconferencing

location, strong wifi, hot shower

the laundry service is high recommendable

many sitting areas inside and outside as well as kitchen and dining areas for use

they have a kitchen and so it's much like a hostel, but a better deal

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

the rooms are very basic and the spa was closed

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk

defintely get a massage at the spa after you hike acatenango

they also organized our spa treatment, which was exceptional

is beautiful, with a maze of courtyards, dining rooms, rooftop sitting/eating areas, shops, spa business etc

loved the spa tub

the spa bath was lovely and exactly what we needed for quick recovery

the spa bath was nice

had a spa tub that looked wonderful but we could not use it

big spacious comfortable bed, and the suite has a jacuzzi spa tub

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the

for the price of the cabin i wish the hotel would have accommodated parking for you in the city.

also, the parking spot provided is only in the cabin

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the

laundry service and attentive to things

there were lots of english magazines and the wifi was

the breakfast is delicious ( i went for the traditional guatemalan breakfast) and the service was (+)every

nice colonial building with spirit, clean rooms, good wifi and very tasty breakfast.

were a lot of people with kids

museum, live parrots in the court yard, excellent customer service and the spa was absolutely amazing

there is a bar next door and you are in the party until they close around midnight

wifi worked quite well :)

bed was not comfortable, next to the laundry area (a little noisy), window to laundry area gave us no privacy

15 - a dingy room at the very back, noise from the laundry next to it

the breakfast was also very good

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

the breakfast was home-cooked and well done

we can use also the kitchen for quick lunch

big clean room, huge comfortable bed, clean bathroom with hot shower, the included breakfast was delicious and

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and

bit noisy, thin walls to be expected, but kids screaming at the pool and bar noise

the staff was great, hotel was clean, room was nice, and the kids loved the

excellent location, nice room, secure, helpful staff, nice pool

pet friendly

location is good, breakfast is great. employees friendly.

there is also not a spa as advertised

laundry and spa services were good and easy to get from the concierge

food for breakfast was great, as was the rooftop setting

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day,

no parking available on site. just parkin 2 or 3 blocks away.

wifi is basically nonexistent

wifi signal in the last room at the end of the corridor (room 23 if i remember well)

very noisy kids running around screaming until after midnight

internet in my room didn t work, i had to stand by the door to catch wifi

wifi poor in room. outside good.

the beds, showers, ambiance, wifi and daily filtered water were great

centrally located had parking

location was superb, and all the staff where outstanding from the guys at the parking spot, the front desk and

reception (men who did not care carefully about our needs and questions, women being far better) wifi difficult

the hotel is in the middle of everything and since they have parking space for your car you don t have to

breakfast each morning was a highlight, eggs benedict & fresh juices impeccably served to our table

great breakfast

i liked the property itself. i also liked the staff and the free breakfast.

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

either way, a pool and bathtub would be great additions

the breakfast was very good - probably the best hotel breakfast we have ever had

no air conditioning, weak wifi, surly manager other staff were excellent.

tasty breakfast

oh our room had a fireplace which the staff came and started for us

we did laundry and it came back same day