spa staff were rude and unfriendly, with particularly unpleasant behavior from the lady at the

they had a spa and pool which i didn't have time to explore, but would do next time

are spacious hotel is very clean staff is very helpful beautiful spa available outdoor pool is

the spa pool water was not heated on our first day but when i complained it was warmer the next day

the rooms are beautiful and the spa and swimming pool with warm water are amazing too

parking

chateau, beautiful grounds, pool was great for the whole family to enjoy, and staff were most welcoming

free parking

there was convenient private parking available

wifi intermittent in room but good when it worked, wifi in the communal library / outside was great

are exceptional, the large suite was very tastefully done, with an outdoor heated pool, sauna and spa also on

the property is amazing and the pool, spa was excellent

the room was complete with bathrobes for spa and/or the pool, coffee, tea and interesting books on photography

the rooms are beautifully decorated and comfortable in every way, spa area and the garden are fantastic

they have a heated salt water pool which we didn t use but looked wonderful

purposely come to this more expensive place cause i wanted sit in a spa pool, even tho there was only 2 rooms

spacious room and spa facilities, i would like to stay again

impeccable spa with jacuzzi and swimming pool. the breakfast had a lot of homemade items.

it is a perfect place to stop off on my way from north of france to south of spain

clean, welcoming, good stop after leaving caen. good breakfast and a nice spa to rejuvenate.

we loved the pool, the breakfast (sit on the terrace), the coffee machine, and the wine machine (dangerous

only the room service quality of food

it had a bar and restaurant for dinner, it does have breakfrast it would have been a perfect 10

no coffee machine in the room, no bar in the hotel

the rooms are beautiful and the gardens and pool are also superb

breakfast delicious

breakfast very good, rooms clean and comfortable

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

), excellent wifi, really good breakfast included in the room rate and overall an extremely pleasant experience

nice rooms, very basic but exactly what i needed. breakfast was delicious too.

tried to order room service

s nothing major but the gym was a bit small and not as well equipped as some other hotels but i didn t mind

at the reception gave us an upgrade and we were allowed an early check in to access our room, which we very much

the room was spatious and comfy, silent, facilities were good, good air conditioning wifi etc

it is a busy area most days with a lot of kids around

little bit of everything ,restaurant ,swimming pool, cozy place that makes you feel home even on the short trip

comfortable room and really pleased to get room service meal after 10pm.

we had room service due to the pandemic and food was of a good standard and turned up in a timely fashion

this was very disappointing for the kids after a very long drive from england

free parking, close to airport, pool and lovely staff. really excellent value for money

the attention to details, the kindness of solicitude of the staff, the spa and garden are fantastic

expected more from the spa and the pool was a little smaller than expected but it was still nice

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

spa and restaurant on site great coffee a lovely area to sit around the pool

staff and atmosphere quiet neighborhood not to far from the city center with nice garden and pool

nice sauna and spa area, the rooms are very clean and they feel brand new

and the spa is

food was amazing both breakfast and the in house japanese restaurant silent room, spa area is total bliss

the room was absolutely amazing, spacious, walk-in shower, minibar, coffee machine, etc

everything was great - staff, room, spa and restaurant

theres a gym, spa and fitness classes too, though i didn't have time to do any of these

the room was spacious with the most comfortable bed, and the views were wonderful

fantastic! staff were fab, hotel was gorgeous, spa and gym were excellent.

spa was awesome, food was awesome, rooftop bar was awesome, staff were awesome, location was close

the hotel itself is immaculate with a fantastic gym and spa

machine and complementary caps, large bed, large bathroom, large bathtub ( for 2 people) , free wifi all new ,

room service did not come one day and breakfast wasn't included.

i reached late in the evening, so no restaurant or no room service available to get some food

00 from the credit card just for the drinks and food from the room bar, which this is crazy, that's unexpected

wifi little weak

the breakfast was very good and i enjoyed he variety of food

the was no bar or options for an evening meal.

breakfast was very good very nice location and easy to get

price was the biggest issue here with the facilities on offer no evening bar to have a night

would have been nice with a small bar for some drinks

spa was a real treat as was the heated pool in the garden

she wanted a spa break

boutique hotel with a swimming pool, spa and very well appointed rooms

the price, it would have been nice if use of the spa was included rather than an extra charge per person

super friendly check in, fantastic lunch and dinner, blissful spa experience -- i couldn't ask for more

the spa are is really nice

the spa facilities were really good if a little small but then again there is only 20 rooms at the

amazing team, breakfast was out of this world! great spa :-)

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

location, free parking and friendly staff

renovated room, close to the airport, 24 hours front desk, free parking, good breakfast, nice

beer and foodc a bit expensive salad bar looked a bit tired mainly the salad

the parking was good. the staff were very helpful

we were pleasantly surprised to find such a nice restaurant and a lively bar scene there as well

they need to make it clear that the cerise merignac reception is within hotel m and spa

it towels, or water glaces or coffee (though there are coffee machine in the room) girl in the spa wanted to

closer to the airport. easy parking. fridge and microwave in the room. good size room.

free parking, near to tram stop which was convenient to go into city centre.

wifi seemed to be intermittent at pick times.

great room, great spa and very friendly staff

to the spa was very limited, we stayed saturday to monday, only open sunday morning and did not open until

friendly staff, spa facilities

room was spacious

unfortunate that the spa was closed on a monday and only opened at 15

used the spa and had a fantastic massage

spa was a big bonus

the spa staff need to be more attentive to guests needs. (towels, etc)

spa not always available

was superb, pleasant staff, spa facilities great ate in restaurant on last night and thoroughly enjoyed it and

beautiful spa and garden setting in the centre of bordeaux

the spa was a lovely added option included in the stay, and with no other visitors to the pool and

hand written note and treats (canele & fruit). spa far exceeded expectations.

we didn't use the spa & hammam as we had our own jacuzzi

breakfast (staff excellent) great spa and wellness area super location attentive and helpful staff modern

excellent breakfast too

lack of bar but lots nearby.

nice room very quiet good location pet friendly ecological

fantastic breakfast and friendly

room service schedule was a bit off

room service available, but i didn't use it

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

we wanted to use gym facilities but we re not in the building we were in

we booked this property because of the gym but it was a very small gym, no weights.

location. it was very clean. staff was friendly and they smiled! loved the room service option.

the best part of the trip was the spa

the spa was exceptional

the spa area was so elegant and relaxing, a must for those who enjoy pampering time

staff are professional and genuine, beds comfortable, facilities plentiful, breakfast delicious, spa magical

room dark. roof top bar and spa needs attention.