spa was closed this week

facility was rather run down. spa out of service.

no spa and pool available at the time

the spa was by appointment only

great swimming pool and hot tube, the gym equipment is surprisingly new for a hotel at this price point

spa outside in the garden

the room was clean, the continental breakfast had varieties of food, kids enjoyed the swimming pool

staff were great and accommodated us with an early check in due to being in town for a wedding

pool and hot tub are great fun and clean, beautiful garden to enjoy before bed, great breakfast,

pool, gym, and sauna were very neat

wifi reception was poor while tv reception was good but we were disappointed that pubic channels

would love to see a better set up for parents with 4 kids

wifi in a quite area of the city but only a few minute walk to many restaurants and bars

laundry and gym available onsite

location; proximity to second beach pool was great for kids.

food pool spa :)

really great staff,beautiful views,spa was amazing.

could do with an update to the pool area to include a better jacuzzi, and spa type area.

i hope to use the spa and gym next time but utilised the pool

the spa the bikes the pool the h2 restaurant

guest laundry in basement

cannot beat the hotel location, plus parking :) the room had an amazing view

laundry onsite

laundry for guests. jug/kettle supplied.

early check in free parking friendly staff amazing location for the money

the spa was closed and the sauna. home service plates left in the hallways all day

the pool area was nice to have, shame the spa has shut

spa closed and i wanted a pedicure. washer/dryer broken.

spa bath was excellent and kitchen facilities were great

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

we really enjoyed the spa and pool

the spa was closed for maintenance during the only time we were able to use it

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

wifi signal and availability excellent

very nice touch and thoughtfulness finding a bed and bowl for our pet even if we had one, it was nice for her

spa bath

too bad it still under construction and the spa was not done yet.

spa bathtub next to the window was an amazing feature as well as the spacious shower

loved the amazing city views and also the spa bath

we did the couples massage at the xylia spa in the hotel and have never felt more pampered

no spa despite claim. small room and relatively expensive. no other facilities

spa service/menu really, just an on call massage option you can book in advance

not a negative but shame spa was being renovated as i would have liked to visit this

i would also mention that there is no mention of the spa on the website and having to go back and forth with

no pool or spa to speak of

the new japanese spa was also excellent - best massage i've had

the ladies in the spa do a fantastic massage

the spa on sight

pool and spa were closed.

the room space can be bigger for a family with two kids.

views, spa and pool

i am disappointed with the staff at the spa

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our

pool and spa were a bit tired. need inside solution.

rooms and absolutely incredible attentive service at reception spa and restaurant and

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

pool and spa area is a bit underwhelming.

spa not working

the pool water was a bit cloudy & the spa was not working.

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

room is big enough for 2kids and 2 adults

these pet amenities are usually included in the price for cheaper

that we had a separate bedroom so that when the kids went to bed we could still watch tv great to have the

managed to clue in on it and everything was sorted pretty quickly and i even got an early check in

location, pool and gym were good. luke staff member was good. parking

room service

we loved the location and the kids loved the pool.

kids were sad

time, loved the pool, sauna and steam room

food wasn t great, not a lot of options, indoor pool and spa smelt overly chlorinated

excellent large room. good breakfast decent pool spa decor, lobby & staff

spa cleanliness 5th story view

staff are very friendly. the spa is excellent.

you need and more beautiful indoor hot tub spa and pool, very clean and one of the best breakfast buffets i

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

locality, comfy beds, balcony, spa pool,

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

the pool/ spa area is fabulous

and friendly, we also got a free upgrade to the honeymoon suite which was a bonus we had a spa bath in the room

advertise a jacuzzi spa on the listing, but it has been closed for many months already

the spa bath had hairs in the tub and spewed black flecks of gunk when used

the spa facilities weren t available

location, a bit pricey but super nice staff and room service, rooms are cleaned ever day

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

had great facial and massage at spa with oma

reception could have printed the spa and places to eat within the hotel better.

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

room had 2 double beds which were a bit small for 2 adults and 2 kids.

gym & pool we re great and size of rooms were terrific

pet policy says you can't leave your pet in your room alone, even to run downstairs and get a

worked well for 2 adults and 2 kids

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

there is a rooftop spa but it was not operational and

no towel for the pool and spa you have to bring your own

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

like a hotel from 2003 spa is broken looks like it s been broken for years

the whole spa experience was amazing! definetly, would go again!

looked at spa prices and breakfast prices and decided to go else where

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

bed is so comfortable and the spa is

the spa was lovely and the staff just fabulous

also the spa was non-operational and would have been good to have on the colder nights

the pedicure area in the spa was not appealing at all, it looked like just a cheap pedicure place

bit sorry there wasn't a spa pool as suggested on the internet.

and the spa was great also

i loved the location, parking, staff, spa and decor of the hotel

great location, very friendly staff, guest laundry services

customer service was very good, the staff was understanding and gave us an early check in and late checkout

room service was early, left and never came back; restaurant service and quality bad, service at

rooms are old wifi not working tv not working staff bit rude

spa and exercise room were superb

spa was excellent

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

i definitely recommend a visit to the spa, and if you're looking for couple's treatment or something similar,

the hotel also had a laundry which was really handy and a tim hortons across the

the room service is offered once in 3 days, however, you can request if needed on day to day basis

juice box and a granola bar is a decent touch, but a little bit skimpy

wifi was good

is doesn t work, we got lost trying to find a way back to the hotel in the rain with young kids from parking

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my

large luxury feel to the room and amazing spa with great massage treatment and pool

everything the pool and spa are fabulous!!!!

spa and pool were great, everything felt very welcoming and effortless

bathroom spa like

location. on site brewery. spa - jacuzzi

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

spa was only luke warm

i really love the spa pool at the hotel, we had it all to ourselves too.

perfect location, beautiful king size bed, very clean and the spa was a great luxury

no 24 hrs room service, it only link to diva with dinning in or breakfast service only

it is and old hotel used to be the delta but very central. restaurant and bar were excellent.

room was very clean and comfortable pool was absolutely nice and warm to swim in food from room service and

location, heated pool, very comfortable , good quality shampoo and conditioner, valet

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

everything pool spa area location best city hotel i ve stayed in

the wifi was reliable and fast enough for business calls and downstairs there were multiple cafes to

quite as fabulous as the photos but we had plenty of space and a room for us and a room for the kids

having a small kitchen with a microwave was also really good to have

enjoyed the pool and gym spa jacuzzi

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

would have been great to have a day spa on site

spa water is way too hot, pool water is a bit cold for the wether in april

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

we had a great time at the outdoor spa and pool

spa is excellent and recommended

the bathing products is from utopia spa which has very relaxing scent

the spa was great and the buffet very good

spa services

help with luggage, location, fridge, getting taxis, bar and service

not really a family hotel as there are no kids amenities.

the rooms and breakfast were simply the best

good equipment in the gym

even to include the channel listings (helpful for us foreigners) and to describe that there was a gym (where

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the

free wifi

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so

shared bathroom was clean, bed was comfortable and wifi worked in the room and common area

wifi worked in my room that was furthest from the front of the hotel

the pool, spa and gym were lovely and well fitted out

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

pool and spa were appreciated by the kids

bar staff were great

they gave me early check in and late check out, everyone was friendly and kind

no spa or pool.

bar area could be more cosy better

wifi, clean spacious rooms, daily free water, comfy bed

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

when trying to minimize light in the early hours of the morning so as to not wake up kids it’s annoying to

was was spacious and comfortable

had a lovely indoor pool & spa area which we unfortunately didn't make use of

a seven eleven, mcdonald's and tim hortons right outside so great for an early start with the kids

great location and facility. my kids really enjoyed the pool area

not much! the room service was good,food tasty.

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

room with 2 queen beds was very spacious, very clean and well maintained

they provide complimentary bikes and water. the spa is very good.

the pool was a big hit with the kids

the rooms were beautiful and clean and we loved the sauna and pool space

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

other reviews made us worried about the quality of the free wifi, but it worked better than expected--although

pool / fitness area poor.

hotel was in a great location and the free breakfast was super convenient.

good location close to downtown. the sauna and spa were wonderful.

spa is very, very hot

the spa and sauna are also very great for travelers to relax

we loved the spa on level 2 after a day of

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

spa was downright dirty with lots of dead skin cells floating in it

the new pool and spa were fantastic

and spa were excellent, thanks and much appreciated after a long day s walking about

location was good. hop on hop off bus outside door pool and spa was good.

good pool spa and fitness gym.

really enjoyed the spa facilities and outdoor jacuzzi

service, clean room, excellent room service and jw spa staff

best location and a lovely spa as well

there is no pool

ablusions were aesop and mini bar used had great local gin.

the spa treatments are pricey but good

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location

spa facilities were nice

great spa just not open sooner or later

very busy being next to casino

noice from other guests' kids running the hallway

housekeeping knocked the door very early in the morning when the kids were still sleeping.

the bed was comfortable, and the wifi was nice

the laundry facilities were a godsend but oddly were attached to the gym

hope the gym re-opens after renovations are done.

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

nothing to really complain about, although the spa and pool are not desirable.

rooms great staff and good emenities such as spa pool and sauna

gym room was cold

parking was a little scarce but on the plus side was well lit and on a main busy road where there