the swimming pool and the spa installations are really complete

decent spa facilities

was denied use of the amenities and pool because i had my kid with me

wi-fi in room and spotty elsewhere; pool not heated; incidental charges - such as bringing a bucket of ice to

can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely

the views, breakfast, weather so cozy in the room. the staff

said it had a restaurant but that s only open for breakfast only option for food was the staff offered to

rooms were adequate. breakfast was good. great view.

breakfast was somewhat limited, but freshly cooked and plenty of it

the breakfast, the views.

a warm pool an indoor pool

pool dirty and hot tub not hot

redtorant buffet price wasto high and the bar price is to high

the restaurant and the bar are very

swimming pool is in front of the road, so not relaxing at all

spa services

comfortable place to stay,we booked 2 nights ,also we bought thermal spa and hotel gave for us discounts ,we

people ruined our vacation also the web site implies that you have use of the santa teresita spa pools

didn t bother me too much but kind of clashes with the tranquil spa and hotel

the spa massage of cristina and ingrid where the best, allso astrid was the best of our state she help

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if

the breakfast, spa and sauna

the pool and the spa were in renovation

very big rooms with a separate living room and kitchen

pool

we even had to hurry to order food from room service as this was closing as well

excellent location! big room with comfortable furniture. good parking space and access.

we got in too late to check out the pool

there is literally nothing on the building, only a tiny pool without bar o staff

there is literally nothing on the building, only a tiny pool without bar o staff

our kids enjoyed the revolving restaurant:)

of my room was behind the reception so it was a bit noisy; and one of the bath towels had some laundry soap

wifi is pretty bad

wifi worked well

value for money- airport shuttle is free, room was clean

friendly service and early check in. close to airport and free shuttle service at 5am!

steam room and sauna were out of service in the spa

bed was comfy sauna and spa were amazing breakfast was good

spa facilities much needed after a long flight

facilites looks older the employes at spa were rude, they told me i need an aponiment to use the steam room but

unfortunately, the spa with whirpool and sauna was not available

the kitchen delivered breakfast to my room, which i enjoyed on my back patio

off local breakfast was amazing

i also liked that i had a kitchen and a lot of appliances in my room

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a

no water filter in the room, not the best wifi, at least during my stay.

hotel provide manicure and spa services as well

staff very friendly and available to assist with on site secure parking, etc

the breakfast delicious

kind chef who delivered room service to me

easy parking and polite staff

it's great for group travel with a full kitchen, living space and dining area

for kids - there is a pool, swing set, and laundry available

secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the

wifi did not work sometimes

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

when u get an executive room with all they have to offer example they said you could go to bar and have a drink

everything, except the bar in the afternoon/evening

information in booking and in the hotel, room service (food) is low quality, the pool is shared with other

big comfortable beds in very spacious rooms. quick and delicious, reasonably priced room service

negatives, great staff, ac which was important, bar and restaurant on site, close to great

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained

loved the spa that s always a nice addition

due to covid, the spa and restaurants weren t full functioning so we couldn t use those amenities

from the staff that goes out of their way to provide everything we needed, to the relaxing spa massages, the

great outdoor heated pool

gym and spa area

good hotel, specious rooms, comfortable beds, great gym, spa and pool, as well as tennis court

amazing breakfast buffet available,

pool area looks very nice & relaxing

in on friday night (after 23:00 hrs) and the casino people is walking and drinking at the lobby

four restaurants to choose from, a well-equipped gym, a great pool and a lovely spa facility with separate

spa is limited hours 10am till 4pm and sundays closed so if your visiting for business can t make

it took about a month and several emails to get information about the spa and the menu/ reservation for the

the beds were heavenly and i really enjoyed the pillows that spanned the width of the bed

room is clean, spacious and comfortable

pool area was a hit with the kids

wish they would have laundry machines on site

they also have a restaurant onsite where you can eat or order room service

superb room service

the pool is wonderful

very large room. good gym for treadmill running with a view and a hot tub/spa to warm down

i loved everything-perhaps having a spa could be nice to relax after a long day at work.

very nice spa area

nice spa and jacuzzy in the upper deck

the gym facilities were fine, just very basic.

only one parking spa and the elevators are wey to small

wifi was completely unavailable on my computer, only available as open network for my phone

no room service available at 10:30pm

gym is locked unable to access

wifi was good, when it was working, but it kept disconnecting both in the laptop and the phone,

bad parking bathrooms are not good staff at front desk not very friendly

room service good .

great location, free parking, clean rooms.

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

free parking lot is great

the pool was closed, many other hotels have opened their pools now. the spa and sauna were open

the spa and gym are terrible

location is not the best. not gym or spa due to holidays.

chose this hotel because it had a gym

it is close to the city center and has a free parking place

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

wifi was a bit weak in my room; functional but only in certain areas of the room

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

no dining facilities. bar bit dull.

beside the bed, they were on the other side of the room, but the main problem was that the wifi

beautiful hotel! so many nice features. the pool/spa is amazing

we went to the spa with our robes from our room and were made to take themes fed and put in robes from the spa

staff, the location, the high-end facilities are clean, the rooms are spacious, the buffet breakfast was always

great proximity to the airport. the spa and pool facilities are superb.

spa lockers not avaliable for hotel guests, only for members, this is very disappointing