spa tub & fireplace in room

also fireplace didn't lite right

the parking. the icey hill. then a mud/dirt parking lot. i was shocked at that.

loved the easy access to the inn from the back parking lot

breakfast box was perfect

the bed was super comfy and the spa tub was so relaxing

the bed was very comfortable and the spa tub and robes were wonderful

there is a ferry 5 miles away but it is more expensive than a parking space in boston

one area that could use some improvement is the breakfast

the breakfast was good as well

fireplace was outstanding the spa bath and the cleanliness and the humble housekeeping staff

parking limited but still ok

we loved the balcony, location, pool, and fireplace

to the pool and there were no towels, asked for towels and didn't bring any after two times of asking

closer parking would be nice, too

only chose this location due to the spa bath and it didn t even work and front desk was not able to help

staff very friendly and welcoming spa tub

then they changed our room and the spa tub, the whole reason for paying the extra cost, drain wouldn't stay

room was missing a few items (spa tub stopper; coffee grounds basket)

spa tub in the room did not have a functioning drain plug

coffee and tea bar in lobby

were super accommodating when asked for early check in

clean rooms, gym.

room service (had to go downstairs) also only one person making coffee and at bar in am and didn't

at clean, value hotel, but i am old enough that not having room service is always just a little

pool or spa and shuttle from airport was very confusing seems there was no pick up from terminal a

the breakfast was also a nice bonus

the bar and grill is also fantastic, clam chowder is as good as it gets

the dining room .... not a comodating for a person alone and the bar was very small.

the breakfast was excellent and it was so nice to have a the free hotel shuttle

my kids enjoyed seeing both

made things with 2 kids a lot easier

my kids enjoyed seeing both

everything but room service style and menu.

my wife s birthday so i wanted to take her out to celebrate and enjoy a night out without the kids

the rooms were spacious, impeccably clean, and beautifully designed, providing both comfort and elegance

very spacious and comfortable room

the spa right downstairs was marvelous

on the day of my arrival, my flight was delayed & i had a spa appointment that i would've missed & i spoke with

incredible property incredible spa incredible pool. incredible prices

the service is amazing and the spa was also great. we had a beautiful view of the water.

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

no plastic bag to use for dirty laundry

is great, wifi is good, room (1224) was big and clean, nice tv, check-in and out were

the indoor pool was a good size and they provided towels

we enjoyed the pool/spa and the hotel s proximity to downtown boston.

the shuttle was great! they picked me up at the airport with short notice very late at night

well appointed laundry room

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

shuttle bus to the airport is great and frequent, the gym was empty and had all the equipment i needed

i would have wanted to be in the spa with my gf, but it didnat work ut

the hotel gym and spa looks new as if it has been refurbished

the spa was completely shut down

the spa facilities were amazing!

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

they have an indoor pool and gym which were clean and nice but no spa which would be nice considering it s

bed, big soft towels, great breakfast,room very clean, and the desk staff was very friendly and helpful

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

the gym space and lack of a bench.

there is a soup kitchen right outside of the entrance, so they are all around

no spa or hair saloon gift shop is limited restaurant food taste is below average

the pool

could not call down to front desk or for room service

hotel bar was outrageously expensive.

no kids food on room service, pool was closed

no spa or pool or lounge for 400$+ a night

i m sad i didn t get to use the gym, but i ll be back for a longer stay to try it

the 'made to order' breakfast was so delicious

it was nice having laundry facilities on the premise

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north

was very professional, friendly and accomadating from the bellman to the spa assistant

food at the hotel is excellent and the spa services are great

i loved everything! the only thing missing are spa services!

elevator directions to cafe or spa which are not in same part of repurposed old bank building as the guest rooms

the pool spa area and the dinner at the bond with my family

a problem connecting laptop to wifi but not phone

the free wifi didn't work for my notebook nor my phone

they have a nice bar that has been closed due to covid

wifi log in is difficult and unstable.

there is a smart tv in the room, yet one can not use the wifi to access netflix or amazon prime through it

the spa that on level 6.

the wifi was fast

ability to request additional items such as laundry detergent

clean, spacious rooms, courteous staff. excellent location. good food in room service.

no room service, you have to order online and picking

i wish they had souna or spa facilities to complete the experience...

restaurant is expensive, not an hotel for travellers with young kids

location, slow wifi want you to pay for premium, some maintainance issue seem neglected like only one lift dont

if needed a late check out would cost 60

had a drink when we first arrived at the bar with their $1 oysters (pei) 4:30-6:30 which were delicious

adult daughter and i got away for a 'staycation' to take advantage of the spa and it was absolutely wonderful

and then there was the spa

spa was excellent

wifi was very poor.

loved the robes, the view, and the drinks and crab cake at the bar were amazing

we were disappointed that this property did not have a pool or spa facilities.

charge for spa / fitness access disappointing breakfast it is not a dedicated building, the hotel only

why pay for internet and to use pool /gym when i paid 1000s for 2 nights

room service hours were unacceptable and may cause us to not stay at ritz any longer.

had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty

spa services could have been better (e.g., hot tub, sauna, etc.)

the hotel bar with the dj was nice

room service was extremely good and received fast

the bar in the lobby is extremely welcoming after a long days work

it was clean, spacious, and had a great gym!

we arrived early and nakia. was extremely helpful in allowing us early check in.

the wifi wasn't good for office work

wifi is good and the room is clean and location near china town

a vending machine with snacks and laundry supplies (ie. detergent)...

guest laundry wasn't great but was allowed to use the industrial dryers which helped out

the health spa was wonderful

no spa available

location was excellent overlooking the park and close to the spa and pool

look out for extra charges such as room service related to your

our room had a great view of the park and the pool / gym were great

i wish there was a microwave, refrigerator & laundry service.

very unclear policy on pet friendly

s a shame that the gym wouldn t allow my 16 year old son to enter, even with my supervision

had a pull out couch for our kids and housekeeping didn t touch it during our stay- was a little disappointing

during a recent stay we encountered hundreds of kids from a middle/high school volleyball tournament

the spa and pool were stunning

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making

the spa and pool were stunning

room service cooking soup that warmed my stomach