is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

the customer service was great. we loved the room, pool, gym and continental breakfast.

we had a kitchen that was useable

wasn't given the wifi information at check-in so had to go to the website to figure it out

excellent complimentary breakfast

location, free parking, attached casino, free coffee

the pool and hot tub weren t working but i didn t care!

pet few wasn't online didn't say anything if i new i would have stayed else were 50 dollars is

the free parking was such a great perk too

convenient and quiet, allowed pets

good tv and wifi

breakfast good

easy, price, breakfast

wifi was the fastest i have ever connected to even in bigger brand name hotels

good location for me. good price. lots of parking space.

liked having a little balcony, loved the pool, the spa and oudoor lounges

spa tub in the room was huge

sofa bed sheets had sofa dust/dirt and had to be wiped down difficult to step over large spa tub side to use

services were not offered (15 min welcome massage, spa or fitness) nor was any substitutes offered

restrictions means we didnt have room service but i guess that's unavoidable

staff; nice little spa with sauna and hot tub; clean room; parking close to room; 2 minute drive from wall mart

front desk helped with directions to the downtown, and on guest laundry usage

modern clean rooms with great wifi, ideal for business travelers or if you want to stay out of town they even

there's also free parking and internet

equipped with a microwave, good sized fridge, coffee maker, kettle, desk, big screen tv, decent wifi speed, lots

rooms great staff and good emenities such as spa pool and sauna

nothing to really complain about, although the spa and pool are not desirable.

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

good wifi speed

the gym was poor and had no ac

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of

breakfast was offered in the student dining hall and was varied and was great.

breakfast was fantastic location great too

the wifi was a bit patchy, and kept logging off and on.

wifi was not working in the room due to broken router

no spa facilities in the hotel - missed it!

added bonus, the spa across the road was a great way to unwind after my exam

wifi didn't work and the room was very small for the price.

they were also able to accommodate an early check in which was very helpful since restaurants and libraries

we were able to make use of the gym, sauna, and hot tub facilities on the second floor a few times during our

room has it's own spa bath

corner room with spa and balcony was fantastic. bed super comfortable

spa bath jets are on the bottom only creating a lot of splashing which can get messy

luxurious sheets that make it hard to get up in the morning, and the plush towels feel like a spa treat

bed was very comfortable, bathroom spacious with nice spa tub, balcony excellent addition to look out at pool

kitchen was not equipped well, plastics plates and we had to ask for cutlery

staff very nice & arranged many family trips for my kids

they have shuttle to canada place

advertised shuttle service to canada place. but they don?t tell you it is only one way!

it was clean and loves the self laundry on site

we walked around the corner into a gym and saw that the outside pool was drained and filled partially at the

water was not hot for showers for the first half of the trip, and the pool (a main reason we booked) was about

gym closes at 9pm in summer, not open in the mornings very tired building, smelly rooms that face

location, parking, friendly staff.

they claimed i hadn t mentioned i was bringing a pet at check-in, and because of that, i was placed in a

good breakfast, parking, room clean and new, coffee machine in my room

the breakfast was delicious

the kitchenette was fabulous with a complete apt sized oven and stove

location was good,really accessible,very close to sky train,i like it,,,the breakfast is good,,,

online it was pet friendly- showed up to a non refundable $---room that was not pet friendly($250 charge if i

spa facilities were nice

the spa treatments are pricey but good

the hotel itself (building & room) to the service to the cleanliness to the food to the spa to the location

great spa just not open sooner or later

gym, location, room view. concierge excellent.

really enjoyed the spa facilities and outdoor jacuzzi

service, clean room, excellent room service and jw spa staff

best location and a lovely spa as well

was fine but the breakfast

great location and the casino!

the new pool and spa were fantastic

good pool spa and fitness gym.

and spa were excellent, thanks and much appreciated after a long day s walking about

location was good. hop on hop off bus outside door pool and spa was good.

spa was downright dirty with lots of dead skin cells floating in it

the spa and sauna are also very great for travelers to relax

we loved the spa on level 2 after a day of

room was clean and spacious

spa is very, very hot

nothing at all but i didn t visit the spa or anything else in the hotel. basic sleep only

location, spa and breakfast

gym and spa were closed for renovation. some renovation noise during the day

breakfast is ok, my kids love the mango smoothie and the waffle as they can make it themselves every morning

enjoyed the pool

liked the size and space of king suite as had a large bedroom and a separate kitchen diner with pull out full

they provide complimentary bikes and water. the spa is very good.

room with 2 queen beds was very spacious, very clean and well maintained

the heated pool was still a little cool for my liking but the spa was fabulous to relax in after a day of

the room had a smart tv, wifi worked well

- the wifi was horrendous

a family we had great comfortable time with my children kitchen and tv room was assigned outside of our suite

about $300 for three guest clean private suite, including tax service fee, free wi-fi, and free parking

had a pet, and upon arrival they provide us a good room with the pet

kitchen was just in front of our room to

stayed in our room majority but they gave kitchen in front of room to cook and garden to play for kids super

clean and close to airport with shuttle

free airport shuttle, free coffee & muffins, coin laundry & kitchenette room

upgraded to a kitchenette

good wifi and close to mid / high-end restaurants

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

had a lovely indoor pool & spa area which we unfortunately didn't make use of

was was spacious and comfortable

rooms with a great view, a good kitchen and confortable beds

early check in option not available.

late check

no spa or pool.

had an urban kitchen suite and made our own breakfast and snacks

pet fee could be lower, especially for a bird.

i m not sure if it s the laundry detergent but it really smelled like someone s head who hasn t showered

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

the pool, spa and gym were lovely and well fitted out

pool and spa were appreciated by the kids

spa was good but small, the pool was outdoors, the sauna was small and its location was very tiny

the gym is well equipped, and we appreciated the outdoor pool and spa

the gentlemen taking care of you from arrival to departure set the bar really high for future hotel stays

i loved that the fable bar and grill - which was most excellent - is just adjacent the hotel.

reasonably fast free wifi

caught up on washing in hotel s laundry room

great to have a laundry room too

wifi didn't work well enough in the rooms to enable skype calls, but was much better in the dining

staff was amazing and very helpful and the gym, room , and lounge were well appointed and

the room was clean and comfortable with everything you need, i really enjoyed the fireplace

loved my friendly chat ordering room service

the gym was clean and had quite a few machines to use which was wonderful for us

good equipment in the gym

although no affiliated, on site spa was excellent

spa services

the bathing products is from utopia spa which has very relaxing scent

we had a great time at the outdoor spa and pool

the spa was great and the buffet very good

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

enjoyed the pool and gym spa jacuzzi

spa water is way too hot, pool water is a bit cold for the wether in april

would have been great to have a day spa on site

the rooms were impressively spacious, spotless, and beautifully maintained it s rare to find this level

everything pool spa area location best city hotel i ve stayed in

no room service

room service from lions pub

would have liked room service and an in-room robe to use

perfect location, beautiful king size bed, very clean and the spa was a great luxury

but the hotel is centrally located and very comfortable- we wished we had time to try out the pool too

comfortable room, great pool, friendly staff

ability to connect with someone for early check in

a large gym and a squash court are available

the rooms are clean and the bathroom spa like

large luxury feel to the room and amazing spa with great massage treatment and pool

the spa was exceptional

i have been assisted at every stage of my visit starting with my check in, spa access, concierge service

spa and pool were great, everything felt very welcoming and effortless

very small room with no view. early check in was not possible when requested.

good location. coin op self service laundry. adequate breakfast. knowledgeable, friendly staff.

laundry is available (with

older premise, could use some updates. wifi service was sporadic.

the location is fabulous - close to restuarants, transit and attractions. wifi is strong.

my favourite part was the pool and the spa

ofuro room is exceptional, the view is beyond beautiful and the spa tub is worth every penny

spa and exercise room were superb

and restaurant was super and staff were amazing ud83dudc4dud83dudc4f highly recommend the spa great

very clean comfortable bed beautiful spa like bathroom friendly staff

the spa was lovely and the staff just fabulous

and we used the spa which we really enjoyed

checkout, spa services was great, beautiful hotel and clean room

also the spa was non-operational and would have been good to have on the colder nights

and the spa was great also

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened

the staff were wonderful and especially restaurant, reception and spa staff were welcome and very

bed is so comfortable and the spa is

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

looked at spa prices and breakfast prices and decided to go else where

expensive for what you got. kitchenette had bare minimum utensils.

late night room service available

the wifi was terrible to the point better off using hot spot on personal

the wifi is slow on and off

rooms, beds, bathroom, air handling, security, food and bar services, location.

i loved the location, parking, staff, spa and decor of the hotel

the bar was closed, but the bartender was gracious enough to sell us 3 beers

my kids are too young for an attached room as the staff suggested, and in the end we were surprised at

24hours access to pool and gym facility were good for us.

the complimentary breakfast was very nice

location. on site brewery. spa - jacuzzi

spa was only luke warm

i really love the spa pool at the hotel, we had it all to ourselves too.

bathroom spa like

spa - sauna (never on and took too long to warm up to make it worthwhile hanging around)

there s a cool water slide, nice and clean fitness center, spa and work a night market that is walking distance

i splurged at gorgeous gordon ramsey steak and at the spa for a mani-pedi, really felt top notch

spa treatments are wonderful

spacious room

room service delivered ahead of schedule and food was good

like a hotel from 2003 spa is broken looks like it s been broken for years

no towel for the pool and spa you have to bring your own

there is no milk supplied - but coffee is (no tea) the hot spa (jacuzzi) is broken

there is a rooftop spa but it was not operational and

the spa didn't have the best viewing window. the sauna wasn't turned on all the time.

had great facial and massage at spa with oma

room service was always on time and i the spa was fabulous - i will be returning on my next trip thank you to

i loved the vida spa (eyebrow tinting by rosario and booked by friendly front desk personnel, who also called

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

reception could have printed the spa and places to eat within the hotel better.

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

locality, comfy beds, balcony, spa pool,

the pool/ spa area is fabulous

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

choice of room service and the extent of taxes and tips etc makes it rather expensive

i liked the breakfast buffet and the gym

was so gross no water bottles or extra cups in room no robs no extra towels no life jacket for kids (went with

location, pool and gym were good. luke staff member was good. parking

the pool/hot tub is inconveniently located through the gym area

lovely pool and spa facilities

pool was at times cloudy and the temperature in the spa was inconsistent, often too hot

the spa was not very hot, and was a bit small. pool seemed a bit turbid.

the pool water was a bit cloudy & the spa was not working.

pool and spa area was pretty tired and could do with an upgrade, the spa was dirty with hair and grease

staff are very friendly. the spa is excellent.

excellent large room. good breakfast decent pool spa decor, lobby & staff

food wasn t great, not a lot of options, indoor pool and spa smelt overly chlorinated

you need and more beautiful indoor hot tub spa and pool, very clean and one of the best breakfast buffets i

spa cleanliness 5th story view

the single room i booked was very spacious and clean, with a couch, dining table and a full kitchen, even

the hotel has a fully equipped gym as well as a pool too

brown in the bar made us feel like royalty and went above and beyond every time we saw him

location--kitchenette with enough appliances, dishes, pots pan to fix meals (full size fridge and stove)

it has a nice restaurant and bar and a cafe

advertise a jacuzzi spa on the listing, but it has been closed for many months already

the spa bath had hairs in the tub and spewed black flecks of gunk when used

the spa facilities weren t available

and friendly, we also got a free upgrade to the honeymoon suite which was a bonus we had a spa bath in the room

friendly and helpful staff. comfotable bed. good facilities. great buffet breakfast.

i am disappointed with the staff at the spa

views, spa and pool

staff were extremely helpful, and we were able to use the spa facilities after checkout to freshen up for our

used the chi spa as well during our stay which was unreal

you stay in hotel access to spa facilities would be nice

the spa on sight

the ladies in the spa do a fantastic massage

pool and spa were closed.

the new japanese spa was also excellent - best massage i've had

was uncomfortably hot at night - a/c did not work super well sketchy wifi, could not support zoom calls needed

breakfast was good

good breakfast. shuttle service prompt.

shuttle-timely and appreciated both to and from airport

complimentary breakfast

parking a bit difficult.

no pool or spa to speak of

spa service/menu really, just an on call massage option you can book in advance

not a negative but shame spa was being renovated as i would have liked to visit this

i would also mention that there is no mention of the spa on the website and having to go back and forth with

no spa despite claim. small room and relatively expensive. no other facilities

too bad it still under construction and the spa was not done yet.

we did the couples massage at the xylia spa in the hotel and have never felt more pampered

loved the amazing city views and also the spa bath

spa bathtub next to the window was an amazing feature as well as the spacious shower

spa bath

the spa was closed for maintenance during the only time we were able to use it

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

we really enjoyed the spa and pool

pool and room size exceeded expectations. also late check out options were excellent.

the kitchen put 'everything' on the side so both kids

lovely hotel, super comfortable beds, beautiful bathroom, enjoyed the gym and the rooftop pool/spa on a very

liked the fun colors of the room, the cleanliness, the spa like bathroom, etc

the pool and spa hub are great- hot and strong water on the roof top with the great view

the roof top pool and hot tub are dreamy and the perfect temperature for an evening swim

booked on a higher floor) but you can see into some of the bathrooms of people s rooms from the pool if they

the pool area was nice to have, shame the spa has shut

the spa was closed and the sauna. home service plates left in the hallways all day

spa closed and i wanted a pedicure. washer/dryer broken.

fee for parking lots and the indoor spa offered with my reservation was closed short before my arrival

spa bath was excellent and kitchen facilities were great