very nice staff, great spa and very good food

the spa facilities were excellent

spotless clean , the bar and amazing meals and staff in restaurant never use the swimming pool or spa etc but

room was nice, clean and very spacious

the pool area was inadequely staffed, hen party group taking photos and acting hostile towards other

easy to find, good parking, easy walking distance to black country living museum

room only had a functional snooker which the kids enjoyed all other gadget weren t

loads off parking room.an close shopping centre.

and because signal on my ozone wasn't great i was without internet at times and when ur wiv ur kids that like

,,, also the bar is something else it's got a massive function room and does fresh food from it's kitchen and

spa was fab

facilities were good spa and leisure

think gym/ spa access should be included in price

the spa and breakfast was yum- the coffee shop was excellent too with an amazing range of

spa was soo nice

liked that it was a nice distance to places and it was great to go explore and come back to the spa and

enjoyed the spa facilities

on corredors, we could sleep well, the welcome staff, the receptionist morita and mandy in spa and the staff of

we use the spa facilities, lovely lady was doing aqua aerobics ( every monday at 1pm ) including us into her

cosy rooms and beds nice pool and spa very good lovely hotel best if you can get a good deal on room

was so delightful an happy with my stay at the park hall and spa hotel definitely highly recommended, staff were

spa a gym facilities were very good

the spa and swimming plus the garden was awesome

spa was lovely and the pool very nice

was lovely and it was clean was a lovely surprise to find we had a patio area to our room too the spa was lovely

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

facilities in the gym, spa and room sizes

everything rooms clean and comfy staff excellent spa massage was great

restaurant and bar alongside the spa facilities.

better leisure facilities e.g. swimming pool, sauna and spa would have made the stay better

issue with room service billing as a result

staff were extremely friendly and the breakfast was delicious

kids friendly and pet friendly.

we didn't stay in novotel as the laundry hadn't been delivered. the hilton was nice though.

location perfect to access the restaurants and bar, the hotel had a nice swimming and spa area

spa was incredible service was amazing room was so clean just everything

the spa experience was great and the breakfast and serving staff brilliant

enjoyed the pool & spa great view from room

room was spacious and the bathroom quite nice too

the spa was nice and relaxing . the view from our room was amazing

location, gym and spa is great, nice breakfast and good value for money overall

some of the spa facilities were out of use

the spa loungers were very uncomfortable i thought. your basically sitting on the floor

the location, the room, the spa and the breakfast.

tvs should be smart. eg have youtube/netflix etc. wish there was a spa or pool at least

i'm off back to the lovely malmaison next door with spa and drinks on arrival

really enjoy using the well equipped gym, too

nice little gym

clean, large and quiet; bathroom with large shower and plenty of towels; very efficient and fast room service

i enjoyed using the gym and spa facilities in the morning. comfortable room and slept very well.

the food is impeccable and the spa is so welcoming of kids as well as adults

but upon returning to the room from the sauna/spa at 11

bed was comfy. spa area was great and staff were very friendly

loved the bed and the spa was brilliant nice and warm. just perfect for what we needed it for.

the spa hot tub wasn't brilliant but it's a minor quibble.

15 per person for breakfast and no under 18s in spa & swimming pool on a sunday

everything - spa & location

room was very spacious

i loved the spa too

and very pleasant and helpful staff which always make a stay a lot better, my wife enjoyed the spa facilities

size of room and the design also the location is treat and the spa facilities are great

clean, tidy, rooms with spa and pool and gym facilities great breakfast

really comfy beds and the spa is amazing.

bar staff really quick and friendly - abby and chris

most spots such as the mailbox and bullring) - very friendly team - lovely hotel with a great breakfast

spacious rooms beautifully decorated, we had 2 suites for our family and there was a huge kitchen/ living area

staff very helpful and cosy breakfast room where your breakfast is made next to you is a nice touch

superb breakfast from sam - awesome french toast with fruit and creme fraiche

food pleasant staff friendly and very helpful car parking easy & free

rooms are lovely and cosy ... power shower is on point !!! spa lovely !!

lovely boutique hotel with a chilled spa in the basement.

the spa staff were so lovely and added to that relaxation feeling

spa area was a little tired

the spa was exellent the hotel is great thats why we will be back

for a low budget hotel, the bar and food options were fab

staff we're lovely and 24 hour bar was a bonus!

staff and cleanliness and late check out

wifi could be better

the fact they charge per night for pets when other main hotel chains charge per stay

the pool & spa facilities were great, especially as the pool is actually warm which is a massive bonus as my

hotel is one of the best i've stayed in for a family spa experience

easy to find ... lovely pool and spa ... friendly staff ... food was lovely and good prices .

it was very clean. staff.weere very friendly spa was a nice treat

the beds were great to sleep on and the gym, spa and steam room were very enjoyable.

no spa or swimming pool

com that the spa and leisure facilities were in a completely different building a 5 minute walk away

receptionist and bar staff were very helpful

good location, comfy rooms, lovely swimming pool beside hotel

access to university gym and pool, walking distance to restaurants, bars and shopping