lovely saltwater pool even though it was quite refreshing

there is a bar by the pool and the bartender was very courteous

there is a bar by the pool and the bartender was very courteous

loved the swimming pool and bar

the location was awesome, it felt safe, the parking facility was perfect for us.

close to shopping, onsite secure parking, friendly staff

the wifi was good

through the door and walls, not enough outlets, no onsite breakfast, difficult to find door to parking

no wifi nor television due to no internet or cable as advertised

wifi is ok

rooms are next to the parking lot which got noisy from cars coming in

the parking is watched by a guard

free wifi working in our room

we loved that the parking spot where gated in

free netflix and wifi, great restaurant with room service 24/7

no room service from restaurant

room service accidently entered our room room is too

room service did not pick up our plates, strong sewer smell all night long, someone threw up in the

excellent value for everything they provide, including room service

the food at the bar which is the same for you can order for room service is not very good.

no room service overnight

room service was excellent

missing chilaquiles at breakfast

gym has no weights, and the breakfast was quite chaotic

room service was excellent

very close to gdl airport. clean and comfortable room. very nice staff. free shuttle to airport.

they have four shuttle cars on the property that can take you into town or to the airport for a

i got a parking ticket in queretaro and she spent some time helping me understand my options and even

ss than 10 mins away).

steam room no sauna no restaurant no bar lovely staff great location but rooms very musty and dark bathroom/ shower facilities and

was a restaurant and bar

needs room service

breakfast buffet was very good, but 5 stars go to room service

landed hungry in the middle of the night to find 24 hour room service

i ordered room service, a drink from the bar and a rib eye steak

room service was fast and food was beyond delicious

they don t have room service

room service menus were not at the room and myself being old school would have preferred a hard

breakfast, option for room service with denny's is great, chili's and denny's are the only easily available food options

the airport shuttle was perfect

small parking lot

accommodation was fine, room service took one hour for a hamburger, the buffet breakfast was not prepared on time, i left

is no breakfast room service, but does have service for dinner

limited room service hours

no room service yet

nobody answered room service so i had to make my way down to order it was definitely pricy for 1 night $168 for

we will return definitely, and bring the kids along next time because the pool is great

pool

it has car parking

we will return definitely, and bring the kids along next time because the pool is great

location. i would have given it a higher rating it the pool would have been open.

the staff were extremely friendly, the restaurant and bar staff also extremely friendly ,always had smiles and greeted us

convenient location and on-premise parking, make it a great choice for a stay in tlaquepaque

the relaxing pool and gardens and the sound of waterfalls and fountains you forget that you are only a block

great bar and restaurant on the property

there is no bell or card sensor to open and close gate for parking car.

room service, amazing staff that was always attending to our needs

it was a bit noisy

breakfast was available, i only had coffee but it was excelent!

the very loud noise from the bar /restaurant next door. unbelievably loud in our room.

complementary drinks at the bar and the location is incredible

ways available) and breakfast breadas was more than sufficient

breakfast was a lovely fruit plate

a very nice continental breakfast.

breakfast was some bread and papaya no choice. but that did not spoil our stay.

breakfast of fresh fruit, coffee

fuss, easy to checkin and out, comfortable room, good shower, simple delicious breakfast, coffee and hot chocolate always available for free

breakfast was good, except the coffee machine was not working properly

comfortable rooms, very good and practical breakfast

we booked this hotel exclusively because avid states that they have free complimentary shuttle to and from the airport to the hotel

traffic to get there and that there was no shuttle from airport to hotel.

my private balcony was super nice with great view of pool

breakfast, kids loved the pool

only thing we didn't like is that there is no sensor for the parking entrance, so you had to call the hotel each time you needed to leave

the portions were too small. it was more of a kids menu breaksfast.

strong wifi

breakfast was delicious and felt like we were eating in a friend's home

great breakfast. friendly staff

host, vibe is excellent, very tranquil outstanding breakfast excellent water pressure comfortable beds, a/c streaming android tv

staff was very nice and helpful. breakfast was served well.

the breakfast was delicious

limpio, amplio , staff amable , comida y room service great !!

big screen tv wifi room service everything worked very hot water

liked that room service was available 24/7

very good room service

staff was able to accommodate our early check in

every room has a private entrance with a parking spot

secure parking on site and fast wifi

the parking lot is also great, the location is not that bad when driving a car, definitely not for

value for money, huge parking lot, room very clean. good location

ample parking lot

wifi was good

clean hotel with nice big comfy bed and room service.

the cleaning lady was very nice and the room service was great

4 floors up no elevator very limited parking

staff, very clean hotel, good wifi, good size flat screen tvs, unlike a lot of hotels in this price range, the pictures actually

clean on site free parking

kids were able to play in the play area comfortably

location, parking, restaurant

room service was very distracting.

the rooms were very home and comfortable and the room service was on point

room service is very late and did not bring replacement towels, so each day there were less towels

parking was very secure

the parking

not the cleanest, wifi is pretty slow

no wifi

cockroaches in the bathroom. wifi was not working.

no hot water and not all the rooms had wifi

also, i was told there's a free wifi but find out only in lobby so we couldn't use our phone

the free breakfast was good depending on who makes it

the breakfast is not included

the breakfast was cold and not very tasty

there was also lunch and dinner service and 24 hour room service available, and sodas and snacks were available for sale in the lobby

room service was fast and over all good, again the staff was friendly and cordial

the location, clean, breakfast included

the elevator to parking is bad

breakfast and location was ideal

room service was awesome

the room service was unexpected but welcomed

wifi signal was very poor. tv didn't work.

wifi wasn t working very well

room had other issues: water would leak out of the shower area, the bathroom sink was clogged, no wifi signal in the room

they do offer free parking but it s at another hotel and you have to haul your luggage for around a block and cross

parking is 2 blocks away and its free

need parking accessible. and elevator for ada with disability.

down town area you get parking with your stay.

lots of mold , parking is at other hotel a block away.

the hotel restaurant was extremely convenient and room service is available

bathroom were so small and the cleaning service didn't clean the room perfectly, also i ordered room service and the food was

arrived at about 7:30 in the evening and room service amounted to a fellow running across the street to a 7

the wifi sucked

friendly and helpful staff, free on site parking (if you want the staff to park (and get) the car, you can ask them, which is handy) (+)they have parking, rooms are nice and clean, the view is ok. (-) parking is a bit troublesome (+) parking was available and free (+)car parking facility - the comfy bed. helpful breakfast staff. (-)was weird, very insisting, kept insisting on getting the jeys of our vehicle, went home with our parking ticket causing us to have a hard time getting our vehicle out of the parking lot (+)is really clean, i really love this minimalist design, the breakfast is great, the underground parking is a big (-)the parking, it is located in a very traffic area and it is hard to find their parking place. (-) that means that buses are parking, loading, and unloading right outside your window at all hours

the breakfast was the same everyday.

coffe does not taste the same with only sugar so no coffe for me with breakfast

only thing i didn't like that the breakfast was till after 7:00am it would have been nice if it would start at

was real good, the breakfast buffet is really delicious but it's always the same so not great for lengthy stays, the

location. good breakfast

several occasions before and have been always pleased with the service from the reception and the room service personnel: efficient, friendly and courteous

they did room service everyday except the days we stayed in but did take out our trash and gave us

wifi is very slow and shower bath kept the water to an uncomfortable level

i like that it had ample parking

parking across the stree

the fact breakfast was supposed to be free according to booking. com

the only issue was the pool had too many pigeons around.

wifi worked most of the time, but was spotty every once in a while; for a 4 star hotel, i expected

pool, breakfast, staff,location, price.

poor quality wifi, beds, breakfast, gym, and pool.

room service was great

the property is extremely clean and room service is delicious and inexpensive

the beds were so comfortable and room service was great!

prompt room service and very accommodating and helpful staff

food very good with great pricing and room service was no extra charge

you can have them but you have to call room service to get them, they take 15 to 30 minutes to arrive and you have to tip the deliverer

the room service was excellent and the location in the historic

room service food was ok, not great.

in hotel was great and they have room service available

we ordered room service a couple of times

ordered to room service

the restaurant / room service was surprisingly good

breakfast was great . room service was wonderful

we found some dirty clothes from the previous guess. room service closed at 8:00pm

i ordered in room service

you feel very welcoming. our room was spotless clean. all staff helping. parking included.

also appreciated that there is parking

were no previous instructions on how to use the parking lot that is next to the hotel which is free for hotel's guests

bathroom, comfortable beds and pillows, fast wifi, good ac, a la carte breakfast, friendly staff, gym

having an elevator to take you down to parking lot, other than that nothing

my son needed to do some laundry and we were very happy to know there was a washer and dryer on the 6th floor, free to use

breakfast

everything was excellent. easy check in. very comfortable beds. clean room. great breakfast.