housekeeping and room service is second to none

fees at check in, room smelled smokey, and room service never showed up on our second day

room service excellent

no room service

to call room service back to remove dirty wine glasses

beautiful hotel. we enjoyed the bar and room service options.

the food was amazing and the restaurant staff and room service staff were so sweet, helpful and professional

the hotel is dated, the room decor was confusing and they forgot to bring my room service.

we used room service several times and the food was absolutely amazing

beautiful hotel/resort! very friendly staff. loved the room service.

yummy room service & nice big shower

restaurant was in transition to mice to another floor, so we could not enjoy room service.

i appreciated the room service which was very tasty

new towels not offered / room service due to covid

bartender had to sell bottled water and prepared food and also had to deliver room service

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service instead of dining service, asked thoughtful questions about our visit, and always had

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

room service ended too soon and front desk was not the most welcoming

room service ends at 9pm

no regular room service

it acts their room service, but they aren t interested or responsive to providing room service

the hotel provides daily room service to replace towels and make beds

room service doesn't come to regulated hours

room service was very quick

did not get room service on monday of stay, so had towels cluttering in the bathroom

there was no room service available

sofa bed for kids, like most hotels out there, was completely uncomfortable

when you have kids you need space

kids loved it

sofa bed for kids, like most hotels out there, was completely uncomfortable

loved the divided two rooms to have kids separate on sleeper sofa

also the dining option was limited, especially room service

eaper than room service and a bigger menu

the food ordered from room service was lacking and overpriced.

the next night i ordered room service and opted for the fruit again

was no room service and breakfast was quite expensive

would have appreciated the hours of the bar and restaurants/room service being longer or extended from their current

room service was pricy. otherwise a good value.

couldn t get room service. poor communication.

i like it nice and hot, so room service is never an option

i could not order a glass of wine through room service but was told i could order a bottle

no room service because of coronavirus which was fine

room service - it was ok but wasn t told ahead about it

when i got back room service had not come

wifi was terrible. no room service.

called to inquire about room service

no room service

i could never locate any ice machine, which requires call room service for everything at all hours

there is no room service offerings but great access to amazing restaurants.

online states a mini bar & room service

online states a mini bar & room service

room service and fulfilling special request

wifi did not work the entire time. being worked on

the log in to wifi was confusing.

good breakfast

everything, the staff were rude, kids running the halls i don't recommend

day stay, comforter is less thick than at other places so you sleep betyer, large room and room service during our stay

i would have like to see more organic choices at breakfast. yogurts and berries

very clean,modern,quiet. we had great service and the best breakfast!

the beds were terrible so hard and u comfortable! wifi unpredictable.

the pool and spa was the best, hotel smelled good, shower in the room was awesome

loved that egg whites were offered, kids loved pool and basketball court

parking was tight, had to overflow to a near by business.

kitchen was nice

the pool was older and that room was stuffy

breakfast was great and had many choices

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service

the room service breakfast was delicious

the bed was extremely comfortable and we ordered dessert room service and were not disappointed

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

location, cleanliness, quiet, fitness center was great!

fitness center closed

lots of parking

all good: location room parking

renovation,, parking, no bar, no vending machines

there was also a very inviting inside heated pool and a outside fire pit that was nice to sit at in the cool evenings

the gym and coffee station

some people park with their trailers taking multiple parking spots

hot breakfast is good and convenient

the breakfast and the fact that the hotel was quiet. gym was great too

cause no one was there) the supervisor came over and started checking me in and called room services to see if any suites were available

10mins

room service

luxury feel, incredible value, room service

the staff was friendly. the dinner from the grill was great and room service was quick.

room service skipped our room because we had the do not disturb sign out until 10:00am

no room service or not informed their wouldn't be any service

the covid procedure of not having room service was just fine with me

pool and gym were rather small.

wifi was not good. only half tv channels would tune e.

beds were comfortable. breakfast was the best i d ever had!

she offered a late check out, but we needed to get on the road

nice gym

gym equipment was nice

location excellent service staff and breakfast outstanding

could get access to hotel's wifi system

wifi was down only for a bit

beautiful pool and great location off of highway

pool a little crowded at times but to be expected during summer months

exit ramp from the parking lot to the street does not safely transition

no hotel or room service information in the room

room service! i had to pick up our food at the restaurant.

room service wasn't available, but the desk was very helpful in directing us to the restaurant

i also appreciated i could order room service in the evening as i was tired after a long day and the food was delicious

request for room service was initially ignored, but provided upon second request.

room service never came during our stay though we asked for it every other day upon arrival

the staff was kind, room service was fast, and the smart tvs were a nice touch

room service was nil. can t believe we need to tell hotel we need our room to be done!

room service came super early

fourth, we ordered room service one morning

all is good but no room service

were not told at check in that we would not get any room service every day

no room service towels trash etc

pool had so much chlorine in it, that i couldn't even sit in the same room

breakfast omelette was very good

job the people at the breakfast outstanding and front desk excellent no complaints all good and room service people great

the shuttle to and from the airport helped so much

of covid we could not leave our room and use the spa or gym

location, breakfast, nice ac, clean room and fresh towels

pool area with hot tub and fire feature was amazing

plenty of parking, and convenient to shopping and dining in black mountain

weekends), it can be a little cramped

breakfast was amazing and the location was great

first stay at a bed and breakfast/inn

breakfast was excellent, and the innkeeper was willing to make the eggs to order