parking is very tight

breakfast was excellent, and the innkeeper was willing to make the eggs to order

breakfast was delicious, room was large and bed was comfy.

music during breakfast.

food was excellent breakfast was best i ever had at a bnb

the ambiance, decor, option for room service and dining at the pool and overall cleanliness.

request for room service was initially ignored, but provided upon second request.

room service wasn't available, but the desk was very helpful in directing us to the restaurant

it's nice to be able to order from the menu and have room service with the full service restaurant on the property

no hotel or room service information in the room

room service and fulfilling special request

parking was a little weird and the first night we had to park in the lot they share with an outback

everything, the staff were rude, kids running the halls i don't recommend

staff is great. wonderful indoor outdoor pool. terrific breakfast. pretty terrace. very clean.

please keep this in mind if your kids are really wanting to play

day stay, comforter is less thick than at other places so you sleep betyer, large room and room service during our stay

the beds were terrible so hard and u comfortable! wifi unpredictable.

pool was pretty small only room for a handful of kids until it felt cramped

hotel was pretty standard with most of what you'd expect - pool, gym, breakfast, laundry services

the pool was cold, and i was hoping it being indoors it wouldn t have had that bad of a chill.

fees at check in, room smelled smokey, and room service never showed up on our second day

room service excellent

5

room service menu was rather limited

rather, i called room service in the am and had to wait 30 minutes

room service skipped our room because we had the do not disturb sign out until 10:00am

the covid procedure of not having room service was just fine with me

no room service or not informed their wouldn't be any service

breakfast was very

no issues streaming movies on free wifi

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service instead of dining service, asked thoughtful questions about our visit, and always had

wifi was terrible. no room service.

when i got back room service had not come

called to inquire about room service

room service - it was ok but wasn t told ahead about it

no room service because of coronavirus which was fine

was no room service and breakfast was quite expensive

the food ordered from room service was lacking and overpriced.

no room service

the room service is decent but not as good as in-hotel restaurant food.

eaper than room service and a bigger menu

online states a mini bar & room service

there is no room service offerings but great access to amazing restaurants.

we would have liked to have room service but we were informed that it is in the works.

online states a mini bar & room service

no room service

the hotel provides daily room service to replace towels and make beds

did not get room service on monday of stay, so had towels cluttering in the bathroom

room service knocking on my door at 8am. checkout was at noon.

room service doesn't come to regulated hours

we had to ask the front desk and they told us the room service on the weekends was one another day even though the weekend rate is higher than

couldn t get room service. poor communication.

i could not order a glass of wine through room service but was told i could order a bottle

hour room service would have been the most wonderful treat

i like it nice and hot, so room service is never an option

room service was very quick, easy and friendly

attention to detail at breakfast

the access to kitchen.

loved that egg whites were offered, kids loved pool and basketball court

the pool was older and that room was stuffy

facilities were clean, and my kids loved the pool

location, cleanliness, quiet, fitness center was great!

all good: location room parking

google maps took us thru the taco bell parking lot and it was confusing

new, modern rooms. great breakfast. good parking and location.

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

everything enjoy the pool and the location

exceptional stay. great location and great gym

enough parking and the toilet paper was very thin

indoor pool

from the complimentary breakfast to the clean rooms and clean facility to the all day tea, coffee, and hot chocolate this

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

the bed was extremely comfortable and we ordered dessert room service and were not disappointed

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge chair to relax in, a magazine detailing local restaurants and places to

included only means you get a credit to use at the restaurant or room service

food was gourmet from breakfast, to in-room service, to elegant dinners

yummy room service & nice big shower

no pool, no hot tub, and no restaurant/room service.

new towels not offered / room service due to covid

room phone not operational. had to use cell phone to order room service.

i appreciated the room service which was very tasty

from the valet, to the front desk and interacting with room service, everyone was very kind

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

daily room service was late afternoon each day which was inconveniant

no regular room service

room service and a menu with more than 5 items on it

kids loved it

the embassy suites by hilton always have the best breakfast.

rooms, bed was very old, the bathroom door locked itself had to call maintenance and i had my kids with me

breakfast was outstanding

roof top bar was wonderful

food onsite was brilliant, evening meals, and room service

we used room service several times and the food was absolutely amazing

the hotel is dated, the room decor was confusing and they forgot to bring my room service.

now room service time was good, burgers were over cooked and dried out way too expensive for over

the food was amazing and the restaurant staff and room service staff were so sweet, helpful and professional

the staff was kind, room service was fast, and the smart tvs were a nice touch

room service came super early

loved everything about it, the room was amazing, room service was great and fast, there is so much to do at the hotel so you never have a chance to

i loved having the ability to get room service via my cell phone, while utilizing the chow app

room service never came during our stay though we asked for it every other day upon arrival

very nice staff extremely clean room good parking pool was clean good breakfast

well maintained, clean and comfortable. the breakfast was very good!

nice gym and pool. good breakfast

the pillows were small and not supportive. the gym did not have wipes to sanitize after use.

the pool and breakfast

very clean, nice gym and fire pits

with fireplace was nice with the bar near by

awesome gym

not to mention the lady that works at the bar at night is great

we liked there was a restaurant and bar inside the hotel

the location the spa the breakfast the late checkout the beds everything was fantastic

everybody was friendly and it had a good size pool and jacuzzi

clean, comfortable great hot breakfast & nice pool & gym

parking bays too small.

quiet, convenient. good breakfast.

no room service towels trash etc

were not told at check in that we would not get any room service every day

all is good but no room service

the pool was nice

it was horrible i didn't like that there was no continental breakfast for free

job the people at the breakfast outstanding and front desk excellent no complaints all good and room service people great

we got a king suite room since we were traveling with 2 kids

location, gym and pool

the shuttle to and from the airport helped so much

pool area with hot tub and fire feature was amazing