was a beautiful hotel, the staff were so polite and kind; from the front desk to the vallet and room service

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service; proximity to attractions was great; staff were friendly and

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

room service breakfast had good options and was delicious

necessities were missing: menu for the restaurant, limited and very sparse selection for room service, a lounge chair to relax in, a magazine detailing local restaurants and places to

renovation,, parking, no bar, no vending machines

location, cleanliness, quiet, fitness center was great!

the location and the covered parking. breakfast was great!

the fitness center had free weights, a cable machine, stair stepper and treadmill, which was unexpected

all good: location room parking

everything. loved the sunny clean pool and the comfy chairs by a fire pit.

great staff. best gym among hotels i have visited.

safe, well lite parking lot

exceptional stay. great location and great gym

cleanness, in-door pool, large comfortable lobby.

ke we did for our kids), reconsider

if you plan to use the pull out couch

location, room, cleanliness, pool, hot tub, and breakfast were all excellent, i would definitely recommend this hotel

hot tub & pool, lights need replacing, lack of attention to food safety at breakfast by 2 staff members

very nice outside and in nice breakfast room fireplace

no room service or not informed their wouldn't be any service

the covid procedure of not having room service was just fine with me

room service skipped our room because we had the do not disturb sign out until 10:00am

clean, modern rooms and an indoor pool as well as laundry capabilities.

breakfast was poor.

day stay, comforter is less thick than at other places so you sleep betyer, large room and room service during our stay

breakfast, parking and wifi included in the price is a big plus.

great room. great breakfast. great location. great value.

safety, cleanliness, comfortable rooms, and a nice breakfast!

the pool area is small and the hot tub was out of order

i could never locate any ice machine, which requires call room service for everything at all hours

there is no room service offerings but great access to amazing restaurants.

no room service

online states a mini bar & room service

online states a mini bar & room service

would have appreciated the hours of the bar and restaurants/room service being longer or extended from their current

room service for breakfast

i like it nice and hot, so room service is never an option

room service was pricy. otherwise a good value.

from valet to room service, impeccable.

breakfast was outstanding

we got there, the pull-out sofa was not made for the kids

they offered us water, and one complementary drink from the bar per night

roomy suites, friendly, helpful staff, free breakfast

when you have kids you need space

called to inquire about room service

wifi was terrible. no room service.

room service - it was ok but wasn t told ahead about it

no room service because of coronavirus which was fine

when i got back room service had not come

a fan of either the hotels, asheville, or tennessee policy on one drink per person and no room service

it acts their room service, but they aren t interested or responsive to providing room service

room service ends at 9pm

from the valet, to the front desk and interacting with room service, everyone was very kind

we also participated 2x in a fund raiser where you opt out of room service & they feed a local family

of the hotel was closed and i wasn t told room service was only breakfast, bar was closed the two days we were there and little things like

yummy room service & nice big shower

restaurant was in transition to mice to another floor, so we could not enjoy room service.

wish there was room service.

i appreciated the room service which was very tasty

room service for breakfast was fabulous and came very fast i like how they put our family in a

eaper than room service and a bigger menu

no room service

the food ordered from room service was lacking and overpriced.

was no room service and breakfast was quite expensive

room service and fulfilling special request

the kids enjoyed the pool area

staff were friendly and helpful and the breakfast staff did a great job

very clean. nice breakfast. great location.

the pool was open late

did not get room service on monday of stay, so had towels cluttering in the bathroom

there was no room service available

room service was actually order and go downstairs and pick up

room service was very quick

the hotel provides daily room service to replace towels and make beds

breakfast was exceptional, the staff was kind and accommodating (willing to last minute change to room service instead of dining service, asked thoughtful questions about our visit, and always had

room service dinner was prompt and accurate

we used room service several times and the food was absolutely amazing

beautiful hotel. we enjoyed the bar and room service options.

beautiful hotel/resort! very friendly staff. loved the room service.

the hotel is dated, the room decor was confusing and they forgot to bring my room service.

easy parking, common areas are nice and bedrooms are very comfortable

awesome gym

ask for a room facing the front parking lot if you can

breakfast

clean comfy good breakfast.

beautiful pool and great location off of highway

clean, comfortable great hot breakfast & nice pool & gym

everybody was friendly and it had a good size pool and jacuzzi

there were only a few parking spots remaining when we arrived in the evening

laundry facilities

no room service, during covid

5

rather, i called room service in the am and had to wait 30 minutes

room service, ok eggs, very expensive

room service menu was rather limited

no hotel or room service information in the room

request for room service was initially ignored, but provided upon second request.

room service! i had to pick up our food at the restaurant.

the ambiance, decor, option for room service and dining at the pool and overall cleanliness.

it's nice to be able to order from the menu and have room service with the full service restaurant on the property

no lunch time room service. made for an expensive delivery for lunch

10mins

luxury feel, incredible value, room service

the staff was friendly. the dinner from the grill was great and room service was quick.

cause no one was there) the supervisor came over and started checking me in and called room services to see if any suites were available

room service never came during our stay though we asked for it every other day upon arrival

the staff was kind, room service was fast, and the smart tvs were a nice touch

room service was nil. can t believe we need to tell hotel we need our room to be done!

room service came super early

fourth, we ordered room service one morning

all is good but no room service

were not told at check in that we would not get any room service every day

no room service towels trash etc

pool had so much chlorine in it, that i couldn't even sit in the same room

breakfast omelette was very good

job the people at the breakfast outstanding and front desk excellent no complaints all good and room service people great

the shuttle to and from the airport helped so much

of covid we could not leave our room and use the spa or gym

location, breakfast, nice ac, clean room and fresh towels

pool area with hot tub and fire feature was amazing

plenty of parking, and convenient to shopping and dining in black mountain

weekends), it can be a little cramped

breakfast was amazing and the location was great

first stay at a bed and breakfast/inn

breakfast was excellent, and the innkeeper was willing to make the eggs to order