staff; 24hr assistance; immediate resolution; the decor in this hotel is amazing; 24hr bar; food; room service; bureau de change; laundry & ironing service; swimming pool; balcony; the view from

resolution; the decor in this hotel is amazing; 24hr bar; food; room service; bureau de change; laundry & ironing service; swimming pool; balcony; the view from the hotel is exceptional; looking

infested with cockroaches and they are all over the bed every second whiles you are sleeping , wifi doesn t work, there are no tv stations or netflix to watch , there wasn t any verity of

the only drawback is that there is no ladder or steps to get out of the deep end of the pool

smoking at the pool bar. bed wasn t very comfortable

enjoyed the room service and great breakfast menu with multiple choice.

we started to clean the pool ourselves until a staff member noticed and cleaned it

the private beach is very beautiful and is better for kids than many other beaches in ghana

urs supposedly 7-10 am) no coffee making facilities in the room pool was not

breakfast was cold, staff were so lazy about everything, the pool was dirty, just very dated.

prince, prince, and the the rest of the staff assisted us with luggage, travel and room service

the pool and the gym.

multiple wifi networks with good reliability compared to local standards

friendly staff great rooms lovely swimming pool

the size of the rooms and the breakfast.

wifi was not predictable. facilities need to be improved overall.

their bar and restaurant serve delicious and well served

wifi, though offered was not automatic

we also had a good wifi connection great meal and a variety of options

they have a lovely little tikki bar out front where you can relax in the patio or garden areas, and it's a very short walk to the

the extra breakfast even when you're couple

the breakfast was well prepared, the receptionist was always at hand when needed

limited wifi of 2gb daily, it could be unlimited for guests

i love their breakfast, and quick response when you call

the breakfast was really nice and included in the price

wifi needs to be fixed as it goes on and off

you have to request your breakfast even though you are entitled to one .

tv is not working properly, no wifi excuse it's breakdown

day a was in the hotel, there was no water, no wifi, no tv, the room i was in had some mosquitos, i had to go outside my room to use the restroom,

wifi was promised, which was one major reason for picking this place, it was extremely

breakfast was okay only that they have only one option that i had no alternative than to accept

location was not bad, but the area is a rowdy area, breakfast come little late.

poor room service, washroom bin wasn t emptied before i was taken to the room

hotel is well located in the city and room service is on time for breakfast and responsive to requests via messaging applications

the serenity location and room service

it was quite and they do not charge for room service

no match box, no lift, no tv remote, no intercom phone so no room service

whenever room service was ordered, the left over food from some guests were left outside their rooms in

the room was very comfortable and i was lucky to get a room with a view, room service was superb and on time, the food was extraordinary,i really loved the dinner buffets

was good room service excellent staff well trained excellent temperature great ambience freedom of movement

the room service

paula's chocolate ganache cake on the room service menu was not fresh

there was instant coffee and breakfast is very minimal with toast

the booking was supposed to come with a free breakfast and free wifi but none worked

the laundry and pillow were nasty, and dark in color due to poor washing

very basic breakfast is a bonus

my family and pleasantly noticed we could all be accommodated, and the place was clean - ac and wifi were both

menu in room service is not extensive

dining room service

these comments are taken as constructive; there was a damp smell which i found prevailing and room service took ages

room service food was expensive

restaurant was very nice good varieties of food. the room service staff excellent.

the breakfast was

location and breakfast was good with friendly staff

not so much variety for breakfast

despite the rate charged for foreign individuals there is no breakfast

the breakfast was not fantastic

e shower or wifi (it s ghana (+) they have a very stable internet (wifi) connection

the room service team were the only let down in an otherwise great stay

was a little bit far and room service needs improvement regarding availability of some food items

room service for delivery food was poor and they never clean my room for 2 days

slow room service. had to ask housekeeping for towels.

the room service was also a treat

noise, no mosquito net, far too expensive and breakfast was not good at all

there was also a great variety of food at breakfast and also the choice to order from the nearby sports bar which also had great burgers and

was also a great variety of food at breakfast and also the choice to order from the nearby sports bar which also had great burgers and sharing baskets

uncomfortable mattress, poor internet, limited breakfast offering.

complimentary breakfast and airport drop-off is definitely a plus

om service), and room went well, but not wifi

room service is much better - meets the standard

tidy they keep the place and the room service was also good and the receptionist were so nice and polite, they were very

i ordered room service as well which was great

poor room service and small rooms.bathroom is not good.

nothing not to like. breakfast had room for improvement, but it's a minor issue.

eans, plantain, kenkye ,great pepper)

plus, the wifi works

internet access via wifi kept dropping

the meals and juices are really incredible as well as the breakfast

good wifi

few breakfast options no bottle of water in the rooms no writing materials in the rooms no guide to

breakfast good

the swimming pool was beautiful

breakfast was delicious!

so we often had to go somewhere else for wifi

maybe the wifi simcard modems should be changed to a normal router as they where not always working

was a blessing in the hot climate, very comfortable bed, great shower and water pressure, wifi was reliable, great location near restaurants and shopping but still quiet at night, amazing

the wifi would continuously go out

location was good in osu; nice size rooms, staff were helpful; wifi worked; hot water in the shower; several tv channels; provided breakfast; felt

the breakfast

i like the location and the gym.

breakfast options were limited

the breakfast options were bland and poorly prepared, making for a very unsatisfying meal

the breakfast was sufficient and the room service we ordered was also delicious

room. breakfast. location and very clean hotel and close to everywhere

breakfast, bed, quality staff service

the breakfast was sufficient and the room service we ordered was also delicious

the staff, breakfast, and location.

room service is not available for 24 hrs- staff is asking us to pick up services some time

location was great for getting around accra, room service was always prompt and the staff were always helpful

great room service

room service was great & food was even better

very clean, amazing roof top bar and jacuzzi

the hotel environment was very clean, room service was on point, breakfast (buffet) fresh with good options and friendly staff, and i (-) the room service is the worst i ve ever experienced (-) ordered room service (again limited in terms of availability, apparently the chef isn t there, no local (-)to elevator was hectic room service people dont really clean the room at expexted water from a/c was falling on the floor (+) both breakfast and room service was very good (-)room service, housekeeping & butler takes too long to respond to requests not sure why as there (-)kitchens close early and they don t have 24hr room service (-)no hot water room service barged in after knocking twice elevator slow and only one (-) room service is very slow, overall experience was very frustrating and not worth the amount of (-)was blocked on arrival ac wasn t working - towel was brought with a stain on it - breakfast via room service is always brought cold - english breakfast - oily/burnt hash brown, hot dog sausages,

change your bedsheets or change the robes/ slippers - poor cleaning, didn t even wipe the kitchen

from the the booking, airport pickup, customer service desk,staff, breakfast, the ambience, the rooms and it is local to amenities such as clubs and local

the wifi didn t work in my room. and it s so loud outside

the breakfast was excellent

the hotel is so dirty and noisy. their breakfast are nonsense. their restaurant is very dirty

swimming pool but we didn’t bring our suits

nice terrace bar and restaurant

the swimming pool to small

the staff is friendly, nice buffet breakfast and roof top terrace.

breakfast was awful did not get what i wanted or what they say i should get was very

wifi worked welland was quite fast

free wifi connections, the location of the facility and how serene the place is

car parking space

very happy with the breakfast excellent

wonderful breakfast

location was good, gym was not great

the breakfast was good and the place is really quiet and very clean

no buffet breakfast. limited options on the menu.

breakfast buffet was not very warm but the bacon was nicely cooked and i did enjoy the

complimentary breakfast was served to my room at around 7:30 am, which i was not aware of in advance

to few guests in the hotel, breakfast was very limited

no sign board at front of hotel. airco too cold at breakfast

the breakfast buffet is not at a good standard. too much dust at the bar and around.

breakfast choice should be improved no fruits,no pastry at all...

they told is the breakfast would be ready at 7

the quality of the water in the pool was bad, an oil-film was visible on the surface

swimming pool and the tables and floor around the swimming pool were not very clean

the breakfast was acceptable, but no jam or butter has been offered

close to the airport and the swimming pool was nice. the staff was helpfull and very kind.

breakfast is only served until 9am (must be till 10am). also, no room service of food : ( (-) room service had a hidden charge which i wasn't warned about (-) the soap in the bathroom wasnt changed by room service (+)the room size is big enough and that the room service everyday (-)not much room service choice (-)room service, tea , coffee and water

wifi didn t work most of the times and when it did it was super slow

wifi not available for the whole day 2

terrible wifi network

nice hotel,excellent wifi, clean pool.

if paying for room service i understand but a ceiling fan in a public restaurant while serving my wife breakfast

top breakfast

friendly staff, free and reliable wifi 24/7

the included breakfast was a life saver.

wifi

very rude and the service was super slow it took hours to receive food than i had order from room service

the response time from the zara restaurant is not good, too much delay in attending to room service issues

excellent customer service. comfortable rooms. quick room service. good food.

the staff are friendly especially linda who was cleaning my room and beniditor who was doing my room service for breakfast they are gorgeous ladies

i also ordered some room service: pizza and watermelon juice- this was hugely disappointing as the juice was actually

aside from that the room was nice, room service good

room service trays fill the room corridors

also 24/7 room service, modern well equipped gym, tennis courts and option to rent home style villas is a win

room service was fast and courteous. the grounds are beautifully kept.

room service food was overpriced and terrible

*the in room tv picture quality needs to be adjusted * no room service menu was available *limited hangers in the wardrobe

rooms, amazing food for room service

all the staff make you feel totally at home - the housekeeping team, porters, reception, room service

bar, restaurant, room service

we ordered breakfast room service the price said 60ghs on the room menu provided but we were charged 70 ghs + tray 7ghs

the rooftop pool/bar had some great food choices and very

large and diverse breakfast with fresh baked croissants from the neighboring cafe

the breakfast is well presented and good value for money. the woodwork is great

nice rooms, friendly staff, good breakfast

the breakfast was nice

breakfast was ok, the croissant, juice and fruit were the highlight though

also, there was no room service menu (with cost) in the rooms (-) no room service is available (-)no room service (-)room was very stuffy. linen was old. no room service. (-) however, room service was very unreliable: i often received the wrong order, or meals were being served at (+)asked for breakfast room service (+)no room service for breakfast. very disappointing (-) in the new room it was impossible to ring room service or reception - both were constantly busy - so i had to go down to reception personally (-) - extra charge for room service delivery

very clean and great facilities such as the pool and spa. the food was amazing

location, staff, pool and gym

breakfast was very good, spa was good

my husband and my kids really loved it there

the facilities including the swimming pool makes it exceptional

people were partying at the pool

nights from people who hadn't lodge there

they have a swimming pool which is great, place wasn t bad for the money

breakfast is basic

skipped breakfast

room service

got checked into a room on the second floor, the bedding had not been changed and we had to get room service to change everything

location was perfect daily room service

the wifi internet is no good

we enjoyed our stay with clean rooms and strong wifi to stream movies

i liked everything. room service and customer service

room service was very disappointing

room service took to long food was cold when it reached the room

modern, the breakfast is ok, house keeping is timely, marryann at the reception and naa at the room service both are excellent in rendering services to guest

room service kept annoying me by asking if i'm checking out, and i replied about 30 minutes, and

room service, luggage porter, bar and restaurant team all incredible service

d meals were of low quality, including the very poor

room service food was nice as well except slight delay in food delivery which was manageable

friendly staffs active room service

location, within minutes of the airport, comfy airport shuttle, most comfortable beds, fast room service, polite and helpful staff

c, food is great, and room service is top, would definitely come

room service took over 90 minutes

the room service menu was very limited

the gym and swimming pool was a bonus i did not expect and that everything worked exceeded my wildest expectations for

lovely hotel clean and friendly, lovely pool and balcony

room service is good also

there was no extra charge for room service, and the kitchen staff would go out of its way to make special request dishes not on

everything just right comfortable good breakfast good room service a!

the bed, tv, room service.

staff were very nice and prepared us a breakfast late at night that we could have at 3:00am prior to leaving for

all) swimming pool

with a very nice pool this is a missed opportunity

rooms were clean, modern and comfortable. wifi was ok.

like the mini gym

also appreciated the lovely