the need to order room service from the bar or reception, no way of doing it from the room.

room service great

even sorted room service out when they were extremely busy definitely recommend if you want a great night

is rubbish, not as described and not that of a 'boutique' hotel no phones in rooms no room service no

hotel advertise room service however, this finishes at the same time as the restaurant service so i'm not sure they

liked everything but found the wifi signal was quite weak in our room

the second day touring the northumberland 250, good location on the main road with lots of secure parking

wifi info in the room needs updating but i was able to find out the info easily directly from the

wifi isn't great and if you like a lot if tv channels, you'll be disappointed with the two we could

helpful staff good restaurant and outstanding breakfast convenient location by a68 ample parking

room service was excellent, the bus was quirky we loved it we were attending my best friends

really enjoyed my stay, got room service, used hot tub and felt nice & relaxed after my stay

the breakfast was good it was nice to have room service. the outdoor area was lovely.

property was just what we needed. a night off from the kids and some peace and quiet.

property was just what we needed. a night off from the kids and some peace and quiet.

parking was a little tight as shared semi on street with the row of houses.

friendly , very clean rooms , very good breakfast ,plenty parking space , weekend trip visiting family will definitely use again next time we are up there ,

only on street parking, but it wasn't a problem.

easy to find with plenty parking just off the road

lots of parking available. food was excellent and staff very helpful. definitely recommend.

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

find someone parked there when returning from trip out, to be told its probably someone playing golf

wifi, very weak and reception in general very poor.

everything is really good it is right next door to a golf course and great for country walks

golf course in hotel grounds

the room, staff, room service were excellent

less the food offered on a sunday evening was different)

staff from reception, restaurant, room service to the gardeners just can t make you feel anymore welcome

full english breakfast wasn't nice , room service was late ,

of table chairs in room - restaurant was fully booked so we had to have room service but there was nowhere for four to sit

the staff on arrival were lovely and luckily we got to enjoy a few wind down drinks in the cosy bar before relaxing in our gorgoeus room

good parking and good location

loved all the car parking availability too

after dinner and a more relaxing space would have been nice - we were offered the downstairs bar but didn t want to be on our own and loose the

15pm and check in was through the bar area

five star hotel but a countryside stopover with a nice bar and restaurant easy to find with good parking

poor wifi so maybe not so good for anyone with work to do depending on a good signal

wifi did not meet my needs, but i don't know the internet speeds for the area

was excellent room service daily,room on ground level perfect for someone with bad needs

no room service and i think there should be accesse to porn on the tv in the room

room service may again have been offered, but we were just wanting to go home

on one lever the amazing italian restaurant next door, room service

again as she was when offering room service that evening

as a lone female i often have room service however in the gibside i choose to eat in the bar because of the comfortable

was no room service food on when we got back to the hotel, despite being told from reception we didn't

the bathroom is better than other local hotels i looked at and the options for room service would have been useful had i of needed them

for room service were very limited which was an inconvenience as i had to stay alone with our dog as he

room service no extra charge

was lovley and comfortable, kids loved it

information given on check in ie breakfast, wifi, covid 19

contrary to information on booking, no wifi

staff great with kids

the wifi signal not very strong, cold bathroom

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

wifi connection was great too

the wifi stops working as soon as you get in the room

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

in the room didn't work meaning we had to go to reception to speak with someone as we did want room service but had to sit in the bar with a big crowd of stags which was uncomfortable

price of room service was mental for what arrived!

room service food overpriced ordered a pizza 10

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

room service great

we didn't have the food, but there is an option for 24 hour room service of basic meals

efficient room service

menu for room service is limited to pizza and sandwiches

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

the view was phenomenal, the room service was spot on!

room service excellent service

fast room service

room service for meals was very good and the food great

drinks for room service ?,

i had a couple of occasions to call room service and they answered my query, and were there within seconds when i requested towels

we had room service

good set of films on offer for viewing. room service staff very friendly

great breakfast room service

choice of room service food on the 24 hour menu

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

room service was delicious and delivered quick

all the food was great, room service was excellent

called for room service twice with no answer so gave up and ended up going out for something to eat

didn't expect a living room as well as spacious bedroom and room service was very efficient.

that we didn t receive we were too tired from the journey to go out for food so we ordered room service, not knowing we had to go down to reception to put credit on the room first

room service food really good

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

room has microwave. very nice coffee machine in lobby. good 24/7 room service menu

restaurant menu is simple but tasty, room service is a nice touch after a long day

restaurant which you can have for room service

very modern & staff were lovely. the food was really nice! & the room service was quick

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

staff are friendly and helpful, snacks available to buy at the front desk as well as room service which is handy if you don t want to/can t go out

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

were unable to book breakfast in the restaurant but were offered the chance to have room service

erratic room service

do offer room service and the rooms are clean

breakfast was unexpectedly good and the indian restaurant was excellent

the breakfast was lovely

excellent location, clean room. room service offered.

ins not desserts

- room service missed refilling supplies multiple times

good room service food

didn't realise this hotel did room service and was pleasantly surprised

we also loved the robot delivering room service

butler robot was brilliant for room service

room service didn t change the bed sheets the 3 nights we stayed

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

amazing room service presentation and lovely dinner

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

who runs the breakfast service at the hotel is excellent

excellent choice of breakfast, location & evening meals.

experience but it would have been nice to have had a china teapot in the classy downstairs bar rather than a cheap, stainless steel one

the big problem we encountered was not being able to get to the roof top bar ,you hat to pre-book this which is not made clear at the time of booking the hotel and one of

the views of the tyne bridge room service staff room

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ordered room service on 2 occasions - the first time i got chuckney instead of red jelly so had to ring

i wish there were more options on the menu for room service.

room service very expensive but lovely food so not all bad

they are refurbishing their restaurant and kitchens so there was no availability for meals or room service but i knew this before booking as had contacted the hotel directly

the hotel offers room service, the room was very nice, the bed was comfortable

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

pleasant staff - breakfast room service was really nice!

no breakfast option for room service.

the english breakfast was the best we have ever had which was delivered via room service exactly on time and piping hot

the fact that they also have a very good room service menu is definitely a plus

we like to have room service for breakfast it beats getting up and going down, stairs in the morning you can relax

room service lovely. the desserts that we had brought was exceptional

staff were all really friendly and room service came so quickly

spacious clean room, very comfortable bed and free parking on-site.

easy to find, plenty of parking and friendly staff and customers

everyone very helpful landlady very friendly good breakfast hood bar food.

early check in as room ready on arrival

we stayed one night so friendly paul the bar man was brilliant and john doing the entertainment and heather the owner all the staff were so

food and drink was ordered and brought to the room with room service as i didn't want to eat in the crowded pub downstairs

it was very dog fry and they even provided the pooch with a cooked breakfast

little bit of noise from bar stea

i had a large party for lunch and they easily accomodated us all even with kids and a dog in tow

staff attitude excellent and food of a good quality with plenty of choice at breakfast and for our evening meal

told 24hr room service but cocktails stopped at midnight and also the proper food menu so had to have

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

check in reception team, excellent. room service very efficient and friendly.

no room service until after 11 - we would have liked a breakfast in the room

no hot breakfast with room service

10.50 each extra); room service was a god-send!

room service ended at 10 pm

the staff are friendly as always and the room service was tasty and great.

room service

which i am one) - good car parking, excellent check-in, available facilities

the lady taking orders for room service was lovely excellent service

central location. all the staff we met friendly and helpful. room service was good.

room service was a tad slow

the pizzas we got from room service were excellent

tried to do as asked with the towels so that they weren t replaced but room service replaced them

room service ends too early

room service was terrible

room service for dinner was fast and the food was very good

from the concierge, hotel reception to the bar staff where we had a quick bite to eat and a drink

nice cosy and comfortable bar area with good ambience

there was no late bar or room service.

who lost my room service order, and breakfast staff who queried the breakfast i had booked on checking in

not always manned and that you couldn t pay for room service over the phone and had to go down to collect it

going to order room service, rand restaurant

room service food - had to wait 1 hour 20 mins for food

room service was quick

i ordered a room service salad from the restaurant which was excellent but

and we had to request more tubs of milk on three occasions for the room, just a couple left by room service,

building, excellent rooms, extremely helpful staff and great room service out of hours

lovely bathroom with large shower. comfortable bed. tea & coffee facilities and room service

centrally located, great staff, cheap bar downstairs

reception and bar staff were good

offered different restaurant however we travelled most of the day, just had room service

room service could have been extended to a later hour. by 10pm, nothing was available!

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

charged 100 which took a month to get back and our room service was 60 give or take but we had to pay that separately, any other hotel i've been,

all amenities were included and all our needs catered for including both breakfast and dinner on room service

room service meals were excellent and very reasonably priced

doesn t have the luxury feel room service food not great although breakfast was

room service was brilliant and staff friendly and helpful

position and easy to park ud83dudc4d room service provided a really high quality meal too

good facilities with an italian restaurant on site and room service

room service - breakfast. was cold

the previous day i ordered room service and asked for vegan options

having to ask for items after room service such as more milk, or a particular tea

was able to book room service which was quick to respond

price of drinks price of room service charges

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

great value for money. room service on tap

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

on reception she goes above and beyond obviously not her fault i was on the second floor i had room service meal was very nice but i did ask for an ice cream sundae ended up with a milkshake

staff was really friendly, the room service was excellent - super fast and cheap

food was excellent - room service and very well presented

room service

the breakfast was a good plus and we loved the room service

the dinner i ordered as room service was very poor

had a pizza and pigs in blankets for room service and i can honestly say they were absolutely descusting