size of the rooms, room service speed

a little bit on noise could be heard and parking lot too small.

breakfast was really good. check out time polite hostess

all of it!!!! the location ... he staff, the breakfast ...everything.

the complimentary breakfast is great with plenty of options, sweet and savory

room service/ house keeping was great also, had soap, towels, waters everyday

room service got half our order wrong, and the food was not very good.

the lobby and restaurant, could use a doble door to protect a little guests and staff we ordered room service, took almost 2 hours to be delivered and was cold and disgusting, the pizza had

had a nice looking gym as well

the ramp on parking lot. very narrows

it is not pet friendly. we have troubles for parking the car. it is not enough high.

gym and pool great, very clean and quiet, room very big

was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available with good wifi wich was a plus because i had to work

e oversize bathtub) left alot to be desire.. could had been a little less in nprice

i got a ticket for parking in front of the hotel

bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool

way to the parking on repair, one one way operating on a weekday,

very small pool

breakfast was good but

breakfast is delicious

coffee maker didn't work. no complimentary breakfast, not good value.

expensive and no free breakfast like other hotels ive stayed and they even have buffet would not stay there

lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that the

didn't have any breakfast.

com including breakfast the hotel did not recognize it and extra-charge for breakfast- despite forwarding the

comfortable and good room service

there were few options as to room service and the electricity went out for half hour.

room service

delayed room service

i called room service 3 times to attempt to get a wash cloth

room service and kitchen served us a nice meal

room service

views of the mountains around from the pool is dope too

the breakfast served was very generous, didn't expect so many fresh options- major plus

breakfast was good

location, cleanliness, good parking, nice breakfast buffet

are new, clean and modern, breakfast was good too

good location, great breakfast.

there is no restaurant for lunch or dinner, although you can ask for room service until 10 pm, the restaurant opens for breakfast only, which is quite good

the only problem w the staff was that felipe who delivered the food with room service was very rude, even my mom listened over the phone how he was rude and firm and loud

bathroom didn t work properly and the coffee maker never started it was quit disappointing the room service meal and the menu wasn t what it was

the rude staff member in room services, felipe

you habe to pay parking space.

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

they didn't change the main blanket of the beds. pool was not cleaned.

breakfast was the best free breakfast i have had at a hotel

service just one person serving breakfast for all the hotel long time waiting for get food

they also offer free shuttle service in 10 km radius which was very convenient

amazing facilities and very fairly priced room service :)

i also like that the wifi was strong and i had no issues getting work done

isthian) is a true mixologist and made fantastic drinks for us

the restaurant and breakfast

breakfast was excellent beautiful hotel

excelente services and really clean room service

3 hrs for room service

were not wifi - respect for the price of the booking- there is not room service

parking lot, not as clean as should be, room service don't answer call i had to order food from other place, low staff and lack of

location, clean,pool, food

en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel

nd of a given in any monterrey 5 star

location 24hr room service

room service took forever

work room thermostat didnt work properly bed was extremely lumpy extremely noisy

the food was delicious in the restaurant and room service. the bed was very comfortable.

it is ok, only to find last minute that it will not work and needed to find an alternative, room service didn t answer in the night and after going myself got charged 9 usd for two bottles

prompt room service, clean and great location

room service is 24 hours

for the rest of my stay and i couldn't make them understand what i meant consequently no more room service for

furthermore, i called the room service for some ice and they said it would take approximately 10 minutes but someone would

room service every day, two small bottles of water provided daily

good room service, fast internet access, well equipped gym and great overall

the room service and kitchen have great dishes, and the staff is always very attentive

breakfast was spectacular: a lot of choices for each taste

we didn't try the breakfast.

attentive room service and the swimming pool was nice

room service

they do not have room service and their 2g wifi is super slow as well

room service does not work

during covid the pool is close

staff was very friendly, including the valet parking, reception and also room service

room service was very slow. waited 30 minutes for some ice and ended up cancelling it.

used room service, the frieds had not catsup, i called the attendant to ask for it and never

pool and 24 hour room service.

although they have room service 24 hours a day, the food is not the best

the room and it's interior was awesome. the room service was excellent.

there is no coffee on room , room service expensive and not good food also very slow

room service and food..

the room service food portion sizes.

breakfast buffet and room service were top notch. service was highly attentive. excellent views.

room service was fast and friendly, i needed an extra towel and i requested one, and received it

rooms are very clean and comfortable, also breakfast buffet was really good, so many variety of food for a cheap price

location, cleanliness, gym, bedding, breakfast

friendly staff parking good breakfast

excellent breakfast. staff was good.

when we asked room service, they brought up a water pitcher filled with ice

it had one tiny chair and no place to place the room service

but room service was available

room service, did not get what we ordered

i asked for room service and it arrived super late and the soup all over the plate

swimming pool

conditions of the room,pool,the overall ambiance of the run-down hotel.

it has a/c and an excellent wifi signal

the pool, the price, location, felt safe ..

service a bit too slow, they forgot sometimes if you requested smth or ask to bring room service

no ice machines on the floors, had to call room service to get ice.

bar closed too early, we were suggested to order drinks as room service.

the room service staff was friendly and kind

exhaust fan of toilet did not work room service was not equally good every day

convenient, good breakfast

i couldn't take the breakfast but i will try it next time

very peaceful and great breakfast!

were warmly welcomed upon arrival, and the staff promptly informed us that the pool was out of order

bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

the room had breakfast included and they still charge me for the it.

the breakfast that is included is very simple.

ly from laptop) is probably the strongest i ve had in the country so far

breakfast service terrible

i love the gym and the view from the terrace

the place has a nice rooftop and a pretty decent gym

our bedroom was as expected: comfortable, clean, good wifi

very close to kali coffee, great gym and terrace. good breakfast.

she help us with the parking fee and offers us a late check out

location was good food was good bed was amazingly comfortable room service was very nice

had to call the front desk to have room service

room service is available 24/7, and you can request a taxi service from the hotel

star hotel , i'll rather rate this hotel a 2 star it's old not very clean, no room service as the phones didn't work

room service: there were no towels when i arrived in my room

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was excellent

room service

the staff and the room service

only complaint i have were the prices of room service

wonderful restaurant including room service

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

noise from multi-level parking lot just outside my window. ask for another side rooms.

parking lot is sufficient

staurat extractors) the stars rating didn't match the quality breakfast

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service and restrooms downstairs near lobby, staff very attentive and

room service was delicious.

bad wifi

no wifi for cell phones.

i rented the spa room and it was great and accessible

was easy going and the parking was validated

wifi

it s a nice hotel, but the wifi is really slow.

the bar don't have any kind of liquor

parking is very uncomfortable

the breakfast needs a little more variety.

breakfast was included, but it was very minimal

the breakfast and the view.

st drinks, bread, and a bit of fruit), and one

breakfast was delicious but could use some protein options like egg, because it was only

room service, staff, drinks in the bar, location, beautiful hotel

room service puts alot of pressure for you to get out

front desk personnel were very polite and and room service on point, valet parking one of

meals room service ends up early every day

spacious room, excellent breakfast in the restaurant and rapid and delicious room service when required

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

continental breakfast included. free transportation in the morning. clean room.

bad neighbourhood so would have been more relaxed about my car in the parking area

poor breakfast

s, only one) cup of coffee

breakfast was poor, that is not a breakfast

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3 occasions wifi didn't work

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet

room service is pretty bad, they were late all time and rooms don't have the features that comes at

even room service was not available when i tried to call them in the morning

ey had kids so it was loud

location. helpful staff. good wifi. great price. big room.

great staff clean room simple breakfast

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it s just coffee and bread at night it s feel pretty unsafe

the breakfast was not that good, it was just okay

the breakfast was the standard continental and very good.

wifi big room good room service

though i was able to park), air conditioning not

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee was cold

the breakfast included was good regarding to the relation with the price

didnt have breakfast because restaurant opens at 8am --- should open at least by 7am for early travelers like

staff courtesy and assistance, parking and security, room service.

breakfast was great, location was also good.

parking and pet friendly.

day a bit intimidating but with us travelling with all our stuff in the car in the underground parking lot

breakfast was good, rooms nice and clean. front desk was nice.

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location (-)wifi didn t work (+)this hotel is good value for money. it has free wifi. (-)wifi wasn't working at all (-) the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful