no room service or turndown service included

so the hostess very rudely said i couldn't eat there, they said if i wanted to eat i had to order room service which was 25% more $$ and had a delivery fee - just a ridiculous experience

went to our room and we couldn't relax because of all the music playing loudly, i tried ordering room service but they wouldn't answer so finally i had to call the front desk and she was able to

i used it to ask my questions from front desk and to ask for room service

r room was by the pool), and parking was terrible

never had room service before in my life because of the cost but i decided to give it a try and i'm glad i

walk to the room felt like a maze felt like forever, pool did not have pool towels, no room service

no room service.

i didn't get room service for the two nights i stayed

room service was terrible they left old towels behind the wardrobe, didn t vacuum at all, made

and room service came in

room service is very good and most of the staff is helpful. cheapest in town. clean.

room service came by and cleaned the room we stayed in.

including parking

front desk is friendly clean room and bathroom parking is good

lot of noise in the room. there is no phone in the room. no room service. hotel is not clean

one pillow for two people asked for room service never received

no room service, lack of plugins, no fan in the bathroom. beds to small for us.

lot of noise in the room. there is no phone in the room. no room service. hotel is not clean

but would have loved to have had the individual fruit cups available instead of only in the room service to-go bags

the room service staff spa all the little details.

the spa wasn't available because it was being renovated.

the bathroom was a spa like experience and the private patio with hot tub was delightful

amazing spacious rooms, really comfortable and well decorated

stunning, beautiful resort, excellent restaurants, great spa and fitness facilities, staff welcoming and friendly

breakfasts at amaya the one night we tried room service was very nicely done

rooms and facilities are great! room service does an excellent job.

the nespresso machine is an upgrade in quality and the room service is excellent!

was slow - literally 1-2 hours waiting for room service and other requests

everything - pristine landscaping, building is perfect, pool is fantastic.

the restaurant got my room service wrong several times, but took the charges off my bill which was nice

we never got any room service, even though we stayed there 3 day

bed, quiet room, casual dining and very reasonably priced breakfast

we ordered room service that never arrived

ordered room service and asked for a drink upon order and when it was delivered and they never brought it

because we were gone majority of the day and we asked for no room service

no room service provided

ask for room service

wifi signal wasnt strong

quiet and ample parking

wished there was room service available but that s canceled due to covid-19

quick explanation of the room service

great food, sweet room service

room service options were varied, and i appreciated the hours available

it was nice, i liked that there was a restaurant inside and that they had room service.

hotel was understaffed, which meant long waits for food, room service, etc

no room service. location was far from our daily destination.

staff and accodations were fine. wish they had room service.

room service was knocking at the door around 8:30 am on the day we planned to leave

lack of daily room service/cleaning due to staff shortage

room service is quick, fast, clean and impressive.

staffs, tasty breakfast and nice gym and jacuzzi

we had cause to use the laundry facilities which were also clean and we'll kept

i love the location and the kids enjoyed the breakfast.

the employees were very pleasant, no kids were running in the hall and screaming, and no one was stomping above me

i was pleasantly surprised to find out that the room itself had a full kitchen

seating area for breakfast was small

like the free parking, free breakfasts, i love the layout of the room, i got the 2 room suite with 2 separate

good quality hotel. nice entertainment system, good wifi. nice pool for the kids.

the breakfast was excellent

didn t like that the food from room service was cold

lots of hotel information available in room

staurant, room service, amenities,

room service was on time and food was good

only complaint would be food quality from room service

ont desk, valet and room service)

with comfortable cushioned sofas and chairs, polite and helpful staff,

quick room service and they got my order right the first time

room service menu was also fairly priced

ordering room service would cost me $50-$70 and it felt needless to charge $30 a day for parking when i'm

the shower glass and the glass fronts on the kitchen cabinets needed to be cleaned better.

couldn't believe that they charge 12 dollars a day when you are staying there and the pool was the size of a plastic pool

furnishings and interior, cleanliness, modern fittings, convenience, water refilling , home kitchen, good

the room was nice and big ,loved the kitchen,very accommodating

they provide a bagged breakfast which was fine

the food from the on-site restaurant is delicious, and the room service is fantastic

no continental breakfast.... just room service, the restaurant bar/grill, and vending machines

didn't like that they don't have room service and the wings i bought we're not good

great bar for after-hours drink and snack

little breakfast cafe to walk to you and beautiful setting

room service also randomly tried to enter our room but luckily we had the lock on they did not even

room service and friendly staff

hard to figure out where to get reservations for eating at the restaurant on site, even to order room service it was not convenient

being awoken at 10:30 at night by the cafe staff wondering if we ordered room service

room service closed way too early

room service food was horrible

the twenty/20 restaurant way understaffed but staff was nice doing their best and our call for room service for the restaurant went straight to voice mail every time

also, there was no hairdryer in the bathroom and i had to call room service to get one

their room service costs are very high. they automatically tack on 24% on to any orders.

overpriced! room service food was mediocre at best but cost 5-star restaurant prices.

great location, very clean, bartender and room service personnel were exceptional.

room service was not available

no room service available

beds, large rooms, good breakfast

om service), starbucks coffee pods in the room, very friendly and accommodating staff

menus in our room for room service

we ordered breakfast for room service. the fruit was bad and we both ended up sick.

the room service for breakfast both days was amazing

they didn't have room service available, and the walk to the restaurant was long, it was on the other side of the

no room service or wait service by the pool. restaurant took a very long time.

room service prices too high, especially the drinks

rooms are spacious, fully-equipped kitchenette and offers room service

we weren't told there was no daily room service.

location is great and close by karl strauss brewery who also delivers room service is a big bonus

great location, friendly staff, good room service, and kids amenities

our last day room service took too long to come (4pm was when they showed up) (+) room service was delicious and fast, and the staff that delivered it was so friendly (-)of housekeeping during covid-19 made it difficult to get room service or additional amenities such as towels or more (+) room service was quick (-)no standard room service. you had to request for the room to be cleaned, or to get clean towels. (*) room service would not work in late afternoon otherwise is great (-)did not like the room service, it was expensive and not very good. (-)room service could be better worst was the fact that they forgot to replace the bottles from (-)items like tylenol, bandaids, socks, sandiego shirts/jackets, etc, especially since your dinner room service options are so limited (-) there were brown stains on my pillow case, and my husband feel sand in his bed, i suspect the room service did not fully replace the sheets and pillow case

lots of kids!

great spacious room, breakfast was amazing, kids loved the indoor pool & snack tray!

family experience and perks such as a great breakfast, room snacks, and complimentary drinks

floor plan, indoor pool, breakfast, koi fish and feeding, responsive elevators, helpful staff and shuttle drivers

the next day, we opted to have room service bring us lunch to our room

room service was outstanding!

wonderful night's sleep and excellent pool. very informative bell boy.

we had a great time, service was wonderful, pool and jacuzzi have the most beautiful views

feel as though you are up in the mountains at an older property, but the rooms are spacious, the pool is heated and the service is great