octopus at vela, tuna tartar at talavera and ceviche from room service were off the chain

thanks to our room service who kept our room clean and comfortable twice a day and made us laugh with all these

0 mxn = 30 usd)

room service food selection is very minimal

ough very good) *meals at the restaurants, at the pool and the room service, are rather poor, and some even worse than that

the fitness room was top notch and loved the morning lattes from the coffee shop in the main lobby

love the grounds, love the pools, love the beach, restaurants are awesome and accommodating to allergies etc

the aesthetic of the hotel, fitness facilities, and close proximity to the beach.

family resort was nice but the regulars get up early and reserve the best pool seats

i loved the spa and the photography studio services

sh they were open earlier/later), and maybe could use more options for room service menu

food at mole, capella, la palapa and room service were all great

we ordered room service

very clean ,friendly ,room service was on point,food was great..

feel like there was more of a selection just a few years back)

room service was prompt and the ride service set up through the hotel was great

other than that food is good off the room service

room service an delivery of food is prompt, hot, an beautifully displayed

don t be afraid to use the 24 hour room service for anything you might need

ordered room service for breakfast the huevos rancheros was delicious and pastries they deliver every

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait to go

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait to go

we ordered room service the night before and the order quantity was wrong upon delivery

all inclusive and service room service was excellent

the 24 hour room service was amazing as well as all the delicious restaurants

the room service helped when the restaurants were closed

room service very slow

and landscaping, the pool staff, and the valet staff

the sushi restaurant was excellent as was breakfast provided in the morning

we enjoyed the pool area and were able to see whales jumping out of the water right from the shore

attentive and polite staff, ample coverage for reception/concierge, cleaning, butlers and kids sitting

breakfast was a mediocre buffet for $50 per person-for our family of 5 it s difficult to justify

our time by the pool each day with service from the staff was amazing - shoutout to victor

while the spa is beautiful, the masseuses and attendants could use better training

spa was separate for men and women

one facing the beach with a bar, one large one in the middle with a bar and dj and two side pools that were much more quiet

breakfast was good no complains lots of variety

view and very good restaurant and nice pools

team around beachside including pool and restaurants were excellent - in particular axel and marco as entertainment hosts and mario

clean hotel and comfortable. nice view and nice pool. staff very friendly.

everything, our room was nice and clean, staff are helpful, i wish they have a mini bar around pool area that would be perfect i commend it

have breakfast but the room first given at resort was unwanted a room looking at a wall and not

like almost everything, our room was nice and clean, staff are helpful, i wish they have a mini bar around pool area that would be perfect i commend it

beautiful property and restaurant, and amazing breakfast.

it, the decor, my comfy room, the sweet and ever helpful staff, the beach, the cool water of the pool to dip into

too many steps to get to the pool and restaurant area

it was very quiet and private with a beautiful beach pool and beach location

company), and while it wasn't a huge disturbance, it felt strange while lying by the beach / pool trying to relax

unfortunately, the price for a family with multiple kids weeds out most people

unfortunately, the price for a family with multiple kids weeds out most people

pool

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or heavy

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or heavy

placed noisy family with kids next to us. families rooms should be away from couples.

truly excellent hotel with exceptional service delivered with warmth spacious rooms a fantastic kids club wonderful

gym staff was very helpful

the plunge pool was completely in the shade all the

kids were given a card to select snacks, yet their preferences never arrived

the food, buffet breakfast and lunch was amazing

we had no problems getting a chair at the pool or renting a cabana by the pool

waking up to ocean views, spending the day between the beach and pool, and ending it with great food and drinks it doesn t get better than this

beds were comfortable, pools heated, showers warm, facilities clean and the beach- big and wide

the adult pool deck is where we spent most of our time when we were at the hotel

had room service twice. the second time we did not get what was ordered.

room service didn t clean every day and with kids is very necessary and the elevator was out

and room service was not included in all inclusive for some reason

room service was pretty good also

gym was closed, restaurants were the same everyday, buffet was closed, food was cold, room service slow, and just not worth the money

food is great, breakfast at mezcal was prize deserving

the breakfast was good. over priced and under staffed.

no room service and wifi was not very good

location, comfortable rooms, good breakfast, suprisingly tasty food from the room service menu, very corteous staff

ordered room service once- the pizza was so small it was crazy

d not cheap

room service food was served in styrofoam dishes and they messed up the orders every single time

room service was a long wait one time, and no show another timeud83dude1f

and the other days we were there we tried everything else like restaurant/buffet/room service and honestly i rate it a 2

room service and front desk never pick up the phone and when they do it s after calling for 20

the same with room service

room service was really really bad

in touch with room service is hit or miss

food selection was hit or miss . room service was top tier

place advertised that actually were for members only and they charge you money for having room service delivered when it s an all inclusive

the response to a room service call was slow

you want a drink in room room service charge

only thing i didn't like which was incredibly minor was our housekeeping didn't take our leftover room service away when they came to make our beds and take our towels, etc

same goes for the room service breakfast - juice just sugary water, cold toast - no plate and not even a knife to

could have been a microwave or a air fryer to warm up left over food from room service or restaurants

restaurants, swim up bar, room service all top notch

wished they offered room service through the day, they only provide breakfast service.

pool nice, views of ocean lovely

kitchen is fully equipped with fridge stove microwave dishwasher washing machine dryer coffee maker

jacuzzi pool in site and 2 other large pools on either end of property

loved the spacious rooms, patio and well equipped kitchen.

to the pool area required walking outside near the parking lot to follow a foot path leading into the

- from the greeter to the manager to the golf cart attendees to the waiters at the restaurant

quick golf cart ride to the beach area and carts are readily available

we ordered room service for breakfast and it was fresh and yummy every morning

the room had a fully stocked fridge, room service came around often and promptly when requested

room service was slow.

the room service food wasn t as good as the restaurant food, but overall it was very good

the room service was quite phenomenal, and was very convenient

toilet didn't flush and wifi was almost none existent and had no courtyard.

wifi didn't work

wifi signal intermittent and weak. made confirming flight home frustrating.

wifi not working well

desk in room for working on laptop computer with good wifi connection

room service is extremely expensive 300 pesos for a hamburger? and it didn t taste too good!

we order room service twice and twice they got it wrong

also, room service never delivered

los cabos which seemed to be the main attraction, however when we even stayed in the room, room service and the in-house amenities were enough

we had access to the spa through our bonvoy gold status

a beautiful hotel in a great spot, plus the food is delicious, the pool is beautiful, and the staff is great

natalia is a lovely hotel and we were really happy with the beautiful room, balcony, hotel pool and breakfast

ambiance, all beautifully decorated- our room, the reception area and the interior courtyard/pool area

the little bar area was a perfect place to unwind

we love her we booked a suite with a spa tub on the patio

we had to go to front desk to ask for wifi number because it was not provided

pretty noisy the last night until 4amud83dude25 the pool could have been heatedud83dude14

beautiful hotel, great pool, right in the center of town.

location and environment with a private pool and gardens

great location; close to restaurants, great bed; soft playing music at pool

and it's definitely no place for kids

a simple but clean room with a good shower, good wifi and in my case at least a fridge which for a bike tourer like me is worth it's weight in gold

wifi wasn t great in the room and some of our devices struggled to stay connected

it was a great fit for this 40-something couple without kids

rooms are clean and matress very comfortable, with ac and wifi working well, hot water and great water pressure

kitchen with coffee maker and full sized refrigerator

space, location, staff, parking, pool easy access to water

the room was perfect for what we needed and we were very comfortable and enjoyed the kitchen and being able to watch netflix

good rooftop pool

great coffee and kitchen

food was average in de cortez, painfully slow in pitahayas and poor around the pool - plus extremely expensive

great beach, good pool, slow service

the pool was cold wish it had a heater for the colder months but overall all the hotel is gorgeous

room service not included in the all-inclusive option. last restaurant/bar closes at 10pm.

grounds, pools, mostly friendly staff, accommodating room service, and overall quality

we ended up just using room service on several occasions

another thing we did not like was while it was all inclusive, room service was not part of your all inclusive and you could not bring food from the restaurant to

golf cart shuttles run so guests don t have to walk a great service for everyone

food was overpriced and not good & there were tiny bugs in the room that they said came from room

people in room service should be more comprehensive.

the only option was room service at a hotel we decided to stay because of the beach and the views

was very nice to have room service so no complaints

breath taking, the rooftop service and pool, the room, the private beach, the restaurants, the room service

the pool area is lovely and the landscaping is very well

pros: huge rooms and terraces views are lovely, the main pool is great with good service

the pool area is lovely and the landscaping is very well maintained and pretty

very nice spa as well cons: for the price of food in restaurant it could be slightly better and the drinks

ever present problem of inconsiderate people staking their claim on the pool lounges early in the a

the place is ao clean, they provided room service daily

it was very clean, huge shower, kind staff, parking on site

the only downside is the location if you want to be near san jose centre but they do have car parking spaces if you are driving and that way the location isn't bad at all

good size of the room parking

parking was not an issue

no food after 9:30. no room service. far from town.

also, we had to call room service because one of the tv's were not working

the restaurant was delicious and friends got room service and said it was really good

also since its a time sharing property so unless you stay more than 7 days there won't be room services

there were no kids there when we stayed which was a bonus for us :) the vibe is very low key but fun

we found ordering breakfast via room service was much better and flavorful than the buffet

we did order room service and it did take awhile however we were aware of the wait

ave a tip)

the breakfast in the market is good - room service is even better.

ordering room service is quicker

loved having breakfast with a view every am and the rose was delicious

e pools in particular) could desperately use some tlc

nice quiet pool area, very relaxing

we love the peacefulness of the resort and pool area

the facilities

pool area and staff

lovely gardens and views. good guests rooms. good gym and great spa.

the spa, the food, the view and heated outdoor pool

the kids pool is very basic

pool tiles were popping up all over the bottom which we were picking up with our feet

it was pool conversation with other guests about the ridiculous prices on everything

big walk to the pool etc. it's a lot of hiking

plunge pool, full panel sliding glass walls, expansive bath area, terrace with 2 chaise, daybed and table

staff was really friendly and helpfull. the place was clean good room service.

the wifi worked for my phone but i never got it working for my laptop during my 3 night stay.

breakfast was fresh and delicious

hotel is good, the only thing that no was fine is the breakfast no have an egg for us the breakfast is important, they sell the egg at $7 when we chose

but i guess i was lucky enough the pool was open

we called for room service at 9 and they said that kitchen closed at 9

no real amenities, no room service, beds were

beds were nice and comfy, and room service was very consistent

my kids love the pool.

my kids love the pool.

24hr lounge and room service was subpar

you would have to ask specifically for top shelf alcohol and no room service.

ink

did not provide clean wash cloths after cleaning room and left tp holder empty and had to request room service

food in the restaurants besides the buffett were marginal at best - room service options were a 2 out of 10

the daily room service was good

spite not having any

beautiful areas and golf course

with ants in m4 on the kitchen counters

not much to do there. two pools and golf.

dulce at the front desk made sure we had everything we needed at check in, even made sure room service brought my husband a piece of cake for his birthday

limited room service menu

i didn t like is that the water on the pools is not heated, no water bottles for us at bars, no room service due to covid, but everything else was great

room service is a limited menu and takes super long after

when we called room service even if the lines are busy they would call us back to ask us if we needed anything

room service knocked on the door 3-5x in the evening or at times day, it can be too much at times

room service was good. hotel bellman's were nice. like location on medona beach

room service is a charge

we ordered room service only for our food to take 2hours to get to our room, we had to call after an hour and

i had to call room service to come clean our room

room service was better

on last day ordered room service at 5:45 to watch football game- never showed

feel in an all inclusive resort, i should not have to pay extra for room service

room service took forever

the burgers were delicious and room service was quick

room service was fast and very helpful

breakfast buffet and room service was excellent. regular staff all was polite.

included breakfast was delicious. room service did was delicious too.

gym was small but decent equipment

the staff at the pool were very nice

only negative part of our stay was from the wait staff @ breakfast on our 1st day

tv sound leaks in from neighbouring room, service is terrible and staff are rude, fish tacos from room service were raw, pool area plays loud hard rock music, pool is not very

ol service/room service) is very poor in quality of the food

one night we ordered a chicken alfredo via room service

no room service and hotel restaurant food can be better.

noisy outside no hot tub no restaurant for room service but local pizza places did deliver

the staff was great, food was fantastic, the rooftop pool was amazing.

order room service breakfast and get out at night

the all inclusive did not include room service and did not allow us to take food to-go to our room

room service was prompt and professional

great breakfast buffet and room service

the room service staff were very nice and attentive

room service was spot on and the food was super fresh as well as delicious

music and pool was fun

the hospitality the bag guys, the service at bar and cleaning crew 5 stars

our balcony with a lovely jacuzzi and bar couldn't even be enjoyed as it was also positioned right above what seemed to be some sort of

beachfront, beach club two infinity pools and a rooftop bar to die for