pool, cinema, spa areas, reception and staff friendliness

the concert ended at 1:50am and kids entered the pool just before 8 am

spa is super but jacuzzi didn t work properly

pool, cinema, spa areas, reception and staff friendliness

the swimming pool is a little small and too overlooked by the rooms that are extremely close by

music in the pool was good and the welcome drink was tasty

pool very nice water in pool very good

great location. easy and secure parking. friendly staff.

room service, comfy room

there is free parking in a garage half a block away which was easy to locate and enter

breakfast they serve it could be better had issues with parking lot hopefully they fix the problem

friendly and helpful staff, great communication, clean and comfortable room and delicious basic breakfast

breakfast - very small and not much choice

the parking seems very secure

parking it's next door

parking avaliable / eggs from the breakfast.

location. staff. hot water. stable wifi.

free parking

no room service at off hours

was full so got the last room it was by the courtyard pool but very dark

know about any breakfast, everything was good about the hotel but i think they can reserve some parking spots to avoid issues with the

location, security cameras in hallways and thruout the property, free parking next door, friendly staff

strong wifi which is importante if your here for work

good wifi

poor lighting in room, tv didnt work, pillows were mediocre as was the bed, wifi was like 7 for speed

said that breakfast was included, but it was only toast and coffee

was supposed to get a queen bed but i got a smaller one; they gave breakfast and it was not included in my fare so i guess that was

staff, and continental breakfast was as expected

the breakfast was meager, just toast and some fruit

they charge for breakfast when is supposed free

parking

no wifi. never worked.

location, parking in property

the room key, location is smack in the middle of the historic center, it s got convenient valet parking, beds are

beautiful views of the garden and the safe secure parking and excellent valet service was exceptional

good wifi

the front staff provided a hair dryer and the wifi code when asked.

was a bit hard to order room service but once the order was completed the food arrived quickly and was very good

room service closes pretty early

no room service after 11

the table i sat at 8am to have breakfast was in fact dirty despite it looked like no one had used it earlier

good. breakfast was nice. room was big enough and the shower room was clean and nice.

hotel is located in old downtown near principa catedral , hotel has its own parking lot

not enough parking places.

the room had a big comfy bed and great wifi

the parking is on side street so it's hard to find, good parking area once found

parking was available yet the website gave no indication where the parking was

wifi was strong even in the room

had a kitchen with a fridge etc

i love the location and staff! free parking including and my little dog with me.

breakfast is very good and good variety of foods. personnel is attentive.

average breakfast - but i am british

breakfast not ready at time of departure. it was offered on our return. staff very helpful.

hotel was very clean, friendly staff and great breakfast that was included.

the continental breakfast which included coffee, juice, fruit, cereal, yogurt, bread and pastries was satisfying

parking space, wifi, and continental breakfast was very convenient for us , also it is very close

good parking on site

and always there's an issue, never hot water came out in the morning, and the last time no wifi signal detected, i ask twice the front desk and they told me that they're gonna fix it, but

i tried to use the gym but none of the equipment worked.

check in was easy and the hotel had parking space

up - doorbell, talking, social media videos and early morning music from the staff prepping breakfast

they offer a nice breakfast in the morning

secure parking for motorbikes with security cameras

it doesnt iclude breakfast

awesome cotton sheets, great patio on the rood, very close to either centro or zona piel, the wifi is awesome, very nicedesk to work on, or to use as luggage area if you don t need to use a

rooms breakfast included (eggs were better than in the hotel i stood the previous night) nearby locations (-)just the beans at breakfast, they can be better (-)the breakfast was great (+)the room was clean. breakfast pretty good. (+)breakfast (+)cozy, nice and clean. breakfast good (+)washer and dryer breakfast (+)breakfast cleannness personnel attitude (+)location and breakfast (+)every time the breakfast area was crowded so i could not take the food.

wifi at all

wifi stopped working in the evening and did not work the rest of the stay

en i did asked about it 3 times, no answer of the staff)

nice people, nice wifi and the rooms are very clean.

the swimming pool smelled chlorine

the indoor pool

did not try the pool but it looked cool

breakfast, room and location just wonderful

location, great food, great bar at the hotel

the pool and gym 24/7 also didnt know breakfast was included and its buffet

the hotel was so clean. the breakfast food was amazing, lots of different varieties every day.

the pool and gym 24/7 also didnt know breakfast was included and its buffet

properly heated pool. kind and attentive service personnel serving breakfast. very clean rooms.

the breakfast needs to have more variety of options.

loved the breakfast we ordered room service every morning, the location was great in the center of all hot spots in leon

local transportation to any destinations you wanted to go to room service was excellent

hotel in general quite old, so the facilities like swimming pool area and the gym are not pleasant to use

hotel in general quite old, so the facilities like swimming pool area and the gym are not pleasant to use

gym equipment did not work properly

poliforum, zona piel) value for the money delicious coffee included in the breakfast

some options in the breakfast were cold and those must have been hot, like the scrambled eggs

breakfast, time yo clean up your room, i used to arrived at 14

didn t like that the jacuzzi wasn t hot , and the orange juice from the breakfast bar is cheap

was cozy , clean, breakfast was great everyday , chicharron in green sauce, meat w potatoes, chilaquiles, fruit bar

the breakfast was really good and the rooms are quite big

breakfast was great; fresh fruit, eggs any style, full mexican breakfast, etc

restaurant and bar exlecent

great breakfast and bar. rooms are big and nicely decorated, everything was comfortable.

is is an ecxellent place to stay but you will need a car to move around. big parking lot

no coffee in room; had to pay for it. room service food was limited.

room service from the cafe, after an hour it was not delivered, went to check and i was told the

we asked for milkshakes and waffles for room service and, literally they sent them right from the box and 4 glasses of milk with cocoa

we ordered room service and it took them 1:30 minutes to deliver

rooms not secure staff not responsive drunk bartender room service was late in delivering items

food, location, staff, parking and size.

no elevator from parking lot to lobby

location, facilities, check in/out and free parking.

of the poliforum, facilities in top conditions, helpful and service-oriented personnel, free parking for guests and very good breakfast

when you go from parking to the lobby take care when you step at the staircase

style, room service, location.

room service had really good options and the buffet it is great.

room service was ok but food not amazing!

t part of the hotel) - worst sushi of my life

good wi-fi, pool and location

location, clean and spacious room, smart tv, aircon, pretty good shower and on site parking

the parking garage was small and we had a big truck but they were able to accommodate us in a special

i don t think anyone has ever asked for room service there

room service was good and well served

the location, the pool and the restaurants

also pretty decent buffet for adults and kids eat for free

lobby was nice clean pool looked nice

restaurant , room service and pool on the

location, breakfast and gym

breakfast wasn't included

location, cleanliness, breakfast

location, breakfast and gym

there was parking included in the accommodations we paid for along with breakfast

there was parking included in the accommodations we paid for along with breakfast

the restaurant is delicious to dine and the breakfast is also great

breakfast could be more varied

clean room, good bar and restaurant services.

large choice at the room service and fast

the best was the room service from the restaurant, they prepared vegetarian dishes for us, that were not on the menu

such of restaurat hours, parking needs, room service, a little bit of social and friendly kind

like the location cleanliness, very comfortable beds room service was always so friendly when delivering our food

had to request toiletries several times after each room service

service, the wifi not working, the room phone not working, the room service never came and the lady from ge restaurant with bad attitude

the crew from room service was great

ean)

room service

like room service, and the price i found some things that were not good but i requested them and they

really good, but no towels on the site, we have to ask for the towels to the staff, and the big parking

gym needs more equipment. ice machine needs to be in a floor available for everyone.

the gym was not well ventilated.

the clenest of the hotel-room- gym, the staff attention and amability

the food at room service is really good

it has a small kitchen, 2 sinks, little pool.

the pool was lovely. the room designs are perfect for families

i am being very fussy, it would have been nice to have had a rubbish bin in the kitchen area and/or the bedroom area as there was only one in the

the separate entry room with kitchen and sofa, the comfortable bedroom, three sinks, the super helpful staff

also had outside dining seating with overlook of the city 24 hour room service

that it had a restaurant 24 hrs a day with room service, heater and bathrobe

the room service was excellent in they attentiveness

parking at sotano

it has a restaurant, a gym and a meeting room in-house

great value for the price. quiet , comfortable , parking , safe area.

breakfast not so good

breakfast was good

breakfast wonderful, staff is pretty nice, building beautiful, rooms beautiful as well, clean, air

location for my stay, helpful and friendly staff, very clean, smart tv you can cast to, hotel gym

hospitality, in a great location and secure parking

the person who helped me never offered me the wifi password, never explained to me about breakfast

the breakfast was old

and you can smell other rooms' cigar smoke (though smoking is not supposed to be allowed) and breakfast from the restaurant on the first floor

definitively the breakfast is weak. no option with 3 single beds for 3 single adults.

breakfast so poor

improvements would be to have real butter

breakfast and the overall service from the hotel was amazing and all the girls there were very

location, decoration, breakfast, staff.

great breakfast

heart of centro historico. beautiful room. great breakfast.

wifi was fast, air conditioning good if you need it

the place the breakfast

i particularity liked the onsite parking with a patrol

fabulous breakfast both days!!

there s a parking lot for my car