microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

asked room service for a bottle of water one evening and there were none

room service shouted and knocked the door to door at 8am in workdays

they should ve room service like food and all

limited room service!!! poor restaurant.

desk was always friendly and so helpful, even had easter treats for the kids

the hotel was so clean, the pool & hot tub were great & breakfast

amenities included: free parking, free wifi, breakfast included, pool and hot tub area was clean

cleanliness was wonderful. staff was very courteous. breakfast menu could be improved ...

was just sad that the spa was closed, would have been great to use while the kids played in the pool

excellent room service and outdoor poolside dinning

make up room service everyday even though it is included, we asked for it and though the operator promised

i had to search for the parking space for 15-20 min the room service staff didn't know if the bottle water with a big tag on it was paid or free when asked

suite for a week when i got married on the sheraton side and i always loved the food from room service no matter which side i was staying in and sadly my favourite french onion soup

room service at all during my 7 days stay

room service food for breakfast is always good and fast

room service bit hit and miss

clean, the staff are very friendly and accommodating, in a great location to many areas and the room service food is very good

did not have breakfast while staying at this hotel but i did order room service for dinner

staff and room service location not to bad

there was no room service and we stayed for 3 days. expectations were not set while checking in

room services

only negative thing is there s no room service because of covid and we have to go reception desk for extra towels, coffee cups and

room service

the food from the restaurant on site is yummy and room service is delivered promptly

room service breakfast was so good delivered on time and hot

there was no room service on new year's day. we had to go out to eat

room service closed too early.

the breakfast was below average and the room service was inconsistent and not thorough

room service, you have to order at the restaurant and then go pick it up yourself

free parking size of the room location

the pool was heated and the staff were very nice

free parking & free wifi

big rooms, very clean hotel was modern pool and gym were nice

a great breakfast too

have unbrellas and lunch served in the hotel plus room service for food.

rooms very clean and tidy and room service was amazing

the lack of food services, no room service.

only concern, need room service asap and rooms are closed to elevators

room service

was a restaurant that had a good variety and the prices were crazy reasonable and they offered room service

they offer room service too we got our meal was delivered directly to our room

restaurant staff could not deliver room service so i had to go pick up my 'room service' order

restaurant for meals not available and no room service offered.

breakfast was included, take out at the moment, and room service is available and good was great

the room service and food as well

the room service was excellent ! the staff was kind, and friendly.

the restaurant and room service was closed, leaving meals a problem

i also ordered room service for food

rooms are comfortable and quiet, room service was excellent

double room suite was very convenient, beds were comfy, good, timeless room service

the dinner we had ordered through room service was delicious. needed a comfortable space away.

room service was excellent as well

coffee is not good, from both the bar and the room service

breakfast not included, in room service food was cold and not too tasty.

only drawback is room service forgot to put in shampoo and had to ask the front desk

no swimming pool and 24 hours room service

room service brought the dishes of food with no cover

the restaurant is very ordinary, and food not fresh. no room service in the morning.

elevator issues. no room service.

room service earl in morning noise when openning doors

room service is always late

room service as prompt and

i'd rather pay a higher rate and be offered free room service and coffee

washroom. tv. up to date technology. location is great. room service was good.

really like how well the room service organizes our stuff while they make the bed

no t enough handy cap parking

the hotel also offers a gym and laundry facilities

parking area a little concerning, dark in areas and people hanging out in parking area

the hotel also offers a gym and laundry facilities

room service was delivered in styrofoam

the breakfast was better then expected. room service was fast

the room was very clean and the room service was great.

we ordered room service for our supper meal

the room service, very prompt

had to go down to pick up room service on check in night

room service, dirty room, bedsheets were with stains when we check-in. broken chair in the room

i only took room service one day and the housekeeper could have dusted the place better.

the room service was quick and the meal sizes were well

now is practically see through the restaurant on site took a long time to answer the phone for room service but it didn't take long to get

great room service and very nice staff

room service

nothing on room service menu for gluten free person

not to tvd faults, and tues closed, no room service

ordered room service for breakfast, it wasn't so great

loved the room service. excellent meals in both restaurants partnered with fabulous service

dining room service excellent front desk efficient and

staff are so helpful and friendly rooms really comfortable room service excellent

definitely one of the more expensive hotels in toronto, so expect to pay a lot for extras/room service/drinks/meals, etc

room service was fantastic & efficient and dining at the restaurant was excellent too

r those vegans out there) staff were

excellent service from concierge, doorman, front desk, room service, cleaning staff

wonderful, fast room service

hotel with friendly service from doorman, room service and frontdesk

the cost of room service was outrageous,,,, very poor value even for this rarified strata

information on time of preservation, sound reverberatiin inside rooms, missing items in room service

you have to ask room service to bring you water

there is no room service on the phone options, and not at the online site

the breakfast, the room service & ambiance

customer service, the aroma in the lobby, room service time efficiency, the shower and overall bathroom, housekeeping request being fulfilled

pillows, window view, room service supper

car, taxis, room service, luggage cart, etc

i ordered room service one evening, the kindness of the staff when they brought me my dinner was out of this

you can text the front desk for room service

ordered room service and the service and quality of food was excellent

house keeping service wasn't good - room service is not great.

if i wanted ice, i had to call room service and felt obliged to pay a small tip for that of $3-4 dollars

the room service food was not great

every room service order we had was messed up and did not match what the menu said

for example, call for a bottle of water resulted in room service delivering filtered

was always willing to help with anything' from the moment we arrived carrying bags opening doors, room services

room service took time to actually connect with and then receive

te riser).

we booked a one night stay with breakfast included which i had though was via room service, but it was not - it was a voucher for the hotel restaurant

ordered room service and the nachos arrived warm so the cheese had coagulated and chips were soggy

the second day has no room service. nobody come to clean nor change towels.

the reception desk clerks were very friendly and helpful, but that cannot be said about room service

front desk staff and room service was great

hair and stains were everywhere, one of the towels that was supposed to have been changed by room service had stains on it )

there was no room service or housekeeping

was very modern yet elegantly posh; i was on the 10th floor -- elevators were quick as was the room service

room service come at early morning knock on the door wake us up

only downside was their dinner room service wasn t running the day i arrived after a long-haul flight so i had to go elsewhere

7 room service charge,no bathrobe or electric converter, concierge)

limited guest services:

good people and room service was above and beyond

lacks 24hr room service and no 24hr resturante.

great service, from valet to room service!

and room service staff good too

phone system, tried to reach out room service, so many options and i did not get anybody to answer me

front desk workers are very nice and welcoming also the cleaning staff are very nice and room service comes quick (afternoon feb 7) very clean and beautiful and comfortable rooms, excellent tasty food very good room service, very fast wifi (+)the room service is excellent. (+)staff very helpful,rooms very clean,room service food was good (-)couldn t order room service without prebooking in advance (-) room service dishes left near elevator for 2 (-)i wanted from room service was a pizza but for whatever reason they couldnt make one (-)room service was slow and the rooms were pretty small (+)very nice room /,room service very fast (*) room service was also not good

location is very convenient for the main tourist areas & facilities such as pool and gym access available

swimming pool was great and the gym

helpful complimentary late check out until 3pm

gym too small.

no room service this time because the restaurant was shut.

the complimentary cookies. the room service. the comfy bed. the whole experience.

you changed the room service menu, i preferred the previous one.

room service was excellent

the room service was quick and the food was tasty.

keeping light healthy snacks (ex veggie platter or cracker and cheese) available for order via room service or lobby restaurant for later evening outings (+) and the room service was incredibly fast (+)competent friendly staff. good beer on tap. fast room service. (+) room service prompt and fabulous (+)room service attendant was wonderful (-)room service order came incorrectly but was fixed readily and we were compensated (-)complimentary drinks in the room and room service takes time to deliver the slippers we requested (+) room service was excellent (+)the hotel locatoin!!!! the food!!!! excellent hospitality!!!!! room service!!!!!

we were charged a service charge at breakfast even though the kids were eating at the

the gym was excellent, much better than you would expect from a hotel

affordable, friendly staff, brilliant gym, didn t try the bar/lounges but they looked super inviting

gym is on the top floor of the building with a nice city view and next to it is a swimming pool

there is not room service available in the hotel, so if that s important to you, this probably isn t the

was no room service

extremely limited room service, but the room inexplicably had a kitchenete

unfortunately, there is no room service, and my online restaurant menu was different from my daughter's

minor thing, but no room service - would have been nice to have the option to have food sent up from the reataurant

also found a used q-tip when lifting the mattress ud83eudd22 room service: after the above incident i requested extra pillows so we could stuff the sides of the

is no mini bar, no breakfast and no room service

also, there was no room service and no in-room coffee available after day 1

i also had the choice of room service or go down to the bistro to eat

when they were out of the dessert i wanted for room service, they brought up a different similar one for free

good room service

room service is great - delicious food and fast service

room service menu was out of date

st and food was delicious)

but disappointed with the room service

had room service, good

note restaurant is not open at present, so no breakfast, dining or room service available

very convenient, particularly with the in-house restaurant and room service

the room service was among the best i've experienced, considering i stay in hotels 5-6 times a year

carpet in room needs replacing. 17% gratuity plus $3 delivery charge for room service.

you need to have room service. bottled water.

the water was chargeable, no room service unless some one ask for it, no proactive service from the hotel to make customer feel

the room was very comfortable and room service was always there to clean and replace things

only thing we had a problem with was our room service

i wish breakfast garbage was recycled. paper, plastic etc.

comfort of bed and bedding location room service

except room service which never answered the phone in the two days i was there

i miss proper service in room service.

loved the room service, supper was great

the room service was done quickly and efficiently

the room service was nice

bathroom was tiny, the room service/restaurant was ridiculously priced for the quality of food, and i was supposed to get

liked everything however we were told we couldn t order room service you have to actually go to the restaurant

room service was terrible.

the room service d the restaurant crews was above and beyond

it might also be a weekday, but room service missed some requests after midnight, but it was completely understandable

pecially the bathroom), and the location was great

staff - from front desk to valet to room service were exceptional

room service was very fast and everything was amazing

hotel is magnificent: location is great super clean room service is amazing food is delicious good value for money rooms are very comfortable staff is

restaurant closed earlier than expected, but no worries, room service was fantastic.

i look forward to room service with tablecloths, cutlery and dishes

room service was very fast and the bar on the 31st floor had great cocktails

not professional at all you can call several time and wait lot of hours to have what you need on room service like water tea etc they refuse automaticly early cheik-in and late check-out will

propane fireplace, the big beautiful bathroom, the second bathroom off the living room area, the room service and service at the upstairs bar