pool, cinema, spa areas, reception and staff friendliness

the concert ended at 1:50am and kids entered the pool just before 8 am

spa is super but jacuzzi didn t work properly

pool, cinema, spa areas, reception and staff friendliness

the swimming pool is a little small and too overlooked by the rooms that are extremely close by

no room service after 11

room service closes pretty early

was a bit hard to order room service but once the order was completed the food arrived quickly and was very good

breakfast was only ok

pool could of bin a bit cleaner , not bad though , has nice worm water.

music in the pool was good and the welcome drink was tasty

pool very nice water in pool very good

great location. easy and secure parking. friendly staff.

room service, comfy room

no coffee maker in the room. off site parking is a little inconvenient.

very neat, nice breakfast, nice staff

breakfast they serve it could be better had issues with parking lot hopefully they fix the problem

free parking is available but in a separate location from the hotel

parking avaliable / eggs from the breakfast.

free parking

the parking seems very secure

good location and parking for motorcycle

parking it's next door

no room service at off hours

was full so got the last room it was by the courtyard pool but very dark

good wifi

location, security cameras in hallways and thruout the property, free parking next door, friendly staff

location in the city centre, on site parking which was secure

strong wifi which is importante if your here for work

know about any breakfast, everything was good about the hotel but i think they can reserve some parking spots to avoid issues with the

the breakfast isn't really breakfast - just juice, coffee and one tiny piece of toast

said that breakfast was included, but it was only toast and coffee

staff, and continental breakfast was as expected

location of the hotel was actually great, the continental breakfast was really good

the continental breakfast was only coffe,two pieces of toast and 4 slices of fresh

and, easy parking

wifi was very good.

was amazong, super nice hotel with parking and wonderful staff

location, parking in property

the room key, location is smack in the middle of the historic center, it s got convenient valet parking, beds are

good wifi

the front staff provided a hair dryer and the wifi code when asked.

check in was easy and the hotel had parking space

hotel is located in old downtown near principa catedral , hotel has its own parking lot

not enough parking places.

the room had a big comfy bed and great wifi

the parking is on side street so it's hard to find, good parking area once found

parking was available yet the website gave no indication where the parking was

wifi was strong even in the room

had a kitchen with a fridge etc

i love the location and staff! free parking including and my little dog with me.

breakfast is very good and good variety of foods. personnel is attentive.

average breakfast - but i am british

breakfast not ready at time of departure. it was offered on our return. staff very helpful.

hotel was very clean, friendly staff and great breakfast that was included.

the continental breakfast which included coffee, juice, fruit, cereal, yogurt, bread and pastries was satisfying

parking space, wifi, and continental breakfast was very convenient for us , also it is very close

good parking on site

and always there's an issue, never hot water came out in the morning, and the last time no wifi signal detected, i ask twice the front desk and they told me that they're gonna fix it, but

i tried to use the gym but none of the equipment worked.

en i did asked about it 3 times, no answer of the staff)

wifi at all

wifi stopped working in the evening and did not work the rest of the stay

nice people, nice wifi and the rooms are very clean.

nice clean rooms and wonderful customer service and full breakfast that is included in the price

and breakfast was delicious both morning, along with free coffee

secure parking for motorbikes with security cameras

a very thorough and filling breakfast was available in the morning

they offer a nice breakfast in the morning

rooms breakfast included (eggs were better than in the hotel i stood the previous night) nearby locations (-)just the beans at breakfast, they can be better (-)the breakfast was great (+)the room was clean. breakfast pretty good. (+)breakfast (+)cozy, nice and clean. breakfast good (+)washer and dryer breakfast (+)breakfast cleannness personnel attitude (+)location and breakfast (+)every time the breakfast area was crowded so i could not take the food.

breakfast facility, food, and staff. great service and variety

easy access from parking spot to elevator

location, room size and amenities exceeded my expectations. breakfast was delicious.

localization and breakfast buffet.

the breakfast was not incluided

clean and modern. the pool was great also.

breakfast is good

awsome service and outstanding breakfast buffet.

the swimming pool smelled chlorine

location, great food, great bar at the hotel

restaurant , room service and pool on the

that made it very convenient to have breakfasts

location, breakfast and gym

at my check out i was told i could get a free breakfast for my next visit which i do not plan on booking for a next stay

the rooms were great, and the view from the terrace overlooking the pool area was gorgeous the water was incredibly clean and nice

properly heated pool. kind and attentive service personnel serving breakfast. very clean rooms.

the breakfast is descent, the parking is very spacious

great hotel with all the amenities you need when traveling gym, pool, restaurant, breakfast included

room comfort next to the pool.

nice convenient parking, stay was like expected and overall good, would stay again.

the food at room service is really good

the small kitchen a really helpfull area

it wasn't pool view either, not important again

pool was out of service

the suites are really comfortable and the kitchen is a plus

loved the breakfast we ordered room service every morning, the location was great in the center of all hot spots in leon

local transportation to any destinations you wanted to go to room service was excellent

the gym only opened until 8 am

the swimming pool was incredible cold and our shower was broken

gym needs major updating. very disappointing to say the least

breakfast, time yo clean up your room, i used to arrived at 14

some options in the breakfast were cold and those must have been hot, like the scrambled eggs

was cozy , clean, breakfast was great everyday , chicharron in green sauce, meat w potatoes, chilaquiles, fruit bar

didn t like that the jacuzzi wasn t hot , and the orange juice from the breakfast bar is cheap

breakfast was limited

we ordered room service and it took them 1:30 minutes to deliver

we asked for milkshakes and waffles for room service and, literally they sent them right from the box and 4 glasses of milk with cocoa

room service from the cafe, after an hour it was not delivered, went to check and i was told the

rooms not secure staff not responsive drunk bartender room service was late in delivering items

no coffee in room; had to pay for it. room service food was limited.

food, location, staff, parking and size.

no elevator from parking lot to lobby

location, value for money; underground parking; comfortable beds and spacious room

when you go from parking to the lobby take care when you step at the staircase

of the poliforum, facilities in top conditions, helpful and service-oriented personnel, free parking for guests and very good breakfast

style, room service, location.

room service was ok but food not amazing!

room service had really good options and the buffet it is great.

pool was beautiful outside in sun

t part of the hotel) - worst sushi of my life

location, clean and spacious room, smart tv, aircon, pretty good shower and on site parking

the parking garage was small and we had a big truck but they were able to accommodate us in a special

i don t think anyone has ever asked for room service there

room service was good and well served

also pretty decent buffet for adults and kids eat for free

pool, comfy beds, great water pressure

also pretty decent buffet for adults and kids eat for free

there was parking included in the accommodations we paid for along with breakfast

the weird smell in the room without the air-conditioning and the swimming pool which was out of order were a bit disappointing

great parking, great pool and rooftop bar

think breakfast buffet could be a lot better

pool, style

like the location cleanliness, very comfortable beds room service was always so friendly when delivering our food

large choice at the room service and fast

had to request toiletries several times after each room service

the best was the room service from the restaurant, they prepared vegetarian dishes for us, that were not on the menu

such of restaurat hours, parking needs, room service, a little bit of social and friendly kind

like room service, and the price i found some things that were not good but i requested them and they

was great, staff was friendly, room service amazing, booked through booking

the crew from room service was great

service, the wifi not working, the room phone not working, the room service never came and the lady from ge restaurant with bad attitude

room service

really good, but no towels on the site, we have to ask for the towels to the staff, and the big parking

the gym was not well ventilated.

the clenest of the hotel-room- gym, the staff attention and amability

gym needs more equipment. ice machine needs to be in a floor available for everyone.

also had outside dining seating with overlook of the city 24 hour room service

that it had a restaurant 24 hrs a day with room service, heater and bathrobe

the room service was excellent in they attentiveness

parking at sotano

it has a restaurant, a gym and a meeting room in-house

great value for the price. quiet , comfortable , parking , safe area.

breakfast not so good

breakfast was good

breakfast wonderful, staff is pretty nice, building beautiful, rooms beautiful as well, clean, air

location for my stay, helpful and friendly staff, very clean, smart tv you can cast to, hotel gym

hospitality, in a great location and secure parking

the person who helped me never offered me the wifi password, never explained to me about breakfast

the breakfast was old

and you can smell other rooms' cigar smoke (though smoking is not supposed to be allowed) and breakfast from the restaurant on the first floor

definitively the breakfast is weak. no option with 3 single beds for 3 single adults.

breakfast so poor

improvements would be to have real butter

breakfast and the overall service from the hotel was amazing and all the girls there were very

location, decoration, breakfast, staff.

great breakfast

heart of centro historico. beautiful room. great breakfast.

wifi was fast, air conditioning good if you need it

the place the breakfast

i particularity liked the onsite parking with a patrol

fabulous breakfast both days!!

there s a parking lot for my car