to begin room was dirty ask about room service

no room service had to ask for the stuff we needed

room service, no elevator, lack of support. etc....

no room service had to ask for the stuff we needed

no room service

but it s a pool so it s to be expected especially with how hot the days get), and 24hr room service (didn t use this but a nice (-)requested a late checkout and was given until noon, but room service knocked at around 11am anyway and looked confused when i told her i had a late (-)missed room service one night and the floor needed mopped because my feet were black, also geese made a

location, pet friendly, ample parking, clean rooms, decent breakfast, affordable price, friendly

the amenities of a complimentary breakfast, fireplace, riverside balcony, free parking and free wifi

the rates were reasonable as was the pet fee.

wifi signal very weak and could not connect in room.

requests for tips for breakfast and room service. gym closed. no fruit for breakfast.

hotels have opened back up but i feel like this hotel is milking the covid issue by not providing room service or pool or breakfast

older motel, no daily room service.

too many concrete steps from hallway to parking lot

to find on main road, 5 min drive to dollywood and across the street from the gatlinburg public golf course

i ordered the club sandwich for myself and chicken tenders for my service pet from room service and it was wonderful

no room service for breakfast.

we ordered room service which was the best room service i ve had anywhere - fresh, quality food that was

room service was great. food was hot and it was on time.

room service didn t check back on us to clean/re-supply our room after having the do not

good location clean room good breakfast good location

we were traveling with tired kids so the quick process was great

small parking lot

breakfast was great

location, clean, and the pool was great.

if you didn't want room service (which we chose not to) then all you had to do was sit your trash and towels outside (+) daily room service during covid-19 a plus (+) we had daily room service and they did a wonderful job (-)room service was adequate. (-) breakfast was good but the room smelt bad walking in , no room service , never saw anyone cleaning any rooms but one guy who was on phone , only workers i

they offered free breakfast was which was also very good

we didn t have to rush out early mornings due to the lodge having a great breakfast selection which worked out perfect

the wifi was not that good could not keep connected you be on your phone and then lost it

door on semi closet with some amenities like laundry bag, luggage rack and hangers would be nice

rooms were super clean and cared for. fresh towels and room service daily. beds were comfy.

the room service was excellent

only thing negative i'd say is it advertised free wifi

spa tub was a nice added bonus

wifi was horrible could never get it to connect

told staff we wanted no room service while we were there because we had expensive and personal stuff we didn't want staff

to ask for room service the 2nd day

there was no room service and had no supplies in the room when we arrived

comfortable beds. good room service staff. great kitchen lady

room service was not great, there was no towel change and trash was not emptied

always clean, exceptional room service

the water park which is just 2 slides a pool , hot , splash area for the kids, the water was so cold in the kid area and the lazy river

the property is stunning and there is always a heated pool near by not including the indoor water park

nice but charging for indoor pool water park a bit much

the water park should be included in the reservation

didn t get room service on saturday, not sure if it was by mistake or part of the policy, but no big deal,

the beds were very comfortable. room service was prompt and accurate. beautiful grounds.

er had our do not disturb sign up and they called to verify we didnt want room service

no room service

room service did not service our room a couple days

room service kept our bathroom very well stocked each day

room service needs to be better

every night you stay upfront of your stay when you get there an then tell you you can use it as room service but then charge you for that also got double charged an couldn t get my money

room service beds unmade for 3 days, everything was cashless, no coffee for guests in the lobby-had

stayed from saturday through friday and the only room service we had was emptying trash cans and fresh towels

was no room service, but a couple times they dropped off bags of linens and supplies

they were better after we had room service come in on day four

there was no room service

room service always came when called. it was clean

parking spots not wide enough ..

location was great. no room service. room was ok. had better for the price

not enough staff. not enough towels no fitness center no room service

the room service is: you set out your soiled linens and trash in the morning, and the housekeeper

,both were extremely poor, no room service had to leave towels out to get new , almost no one there have stayed in this hotel

i was impressed by the different amenities offered, including different room service options for different times of day, including a dinner time snack of wine and cheese

but would have liked to have seen more options for room service and more christmas decorations scenic it was 3 days till christmas

no room service even when i requested

room service walked in 2 different times within 20 mins bc they couldn't understand us

there wasn t any room service had to bring your dirty linens and towels to the lobby in exchange for fresh

hotel needs to be completely refurbished, the rooms smell, no daily room service , awful breakfast , no shower gel in the bathroom

the room service cut off was so early

breakfast good. room service daily

room service was not good they picked up towels and didn t leave clean ones beds weren t made

better room service. didn't get any wash rags the second morning.

and the room service and the breakfast is great and the evening they service a little snack with drinks and