the room service is: you set out your soiled linens and trash in the morning, and the housekeeper

i was impressed by the different amenities offered, including different room service options for different times of day, including a dinner time snack of wine and cheese

location was great. no room service. room was ok. had better for the price

,both were extremely poor, no room service had to leave towels out to get new , almost no one there have stayed in this hotel

ey do offer coffee and snack bars; trade out towels, etc), not an

they were better after we had room service come in on day four

there was no room service

was no room service, but a couple times they dropped off bags of linens and supplies

room service always came when called. it was clean

well lit at night no issues with parking

we deliberated asked for room service in the morning of 17 may

no room service including emptying garbage, no coffee pack refills

daily room service, had to get refills from the front desk

no room service or housekeeping unless you requested it prior

i also had room service that was very good

room service was excellent

we ordered room service the first night and it showed up in a timely manner and was hot and cooked perfectly

food from room service was delicious.

the childrens menu on the room service was really good food and big portions

for guest services and room service, we needed to go down and pickup stuff

no outside pool. no room service

everything was great from room service and staff did a wonderful job will stay again

in staff not so friendly, no morning room service, not as big as other hilton s we have stayed

we were so tired one night we stayed in and ordered room service

told there was no breakfast, room service or pool due to the covid-19

hotel was a dog friendly hotel, i left the do not need room service and they opened the door and the dog would not let them close the door back

room service wasn't available

bed was nice and firm but room service didn't make up beds or change sheets

thought it was on main st. not 2 blocks down side st. no room service till last day.

the free breakfast was wonderful

breakfast and hot tub

it was clean , the staff was nice and friendly, the breakfast was phenomenal!

i don t remember the name of the gentleman working the omelette bar but he was also terrific, friendly customer service

breakfast taste amazing and the location was perfect

no room service

room service over the 4 day time period we stayed there

room service walked in on us without even knocking

stay 4 days 3 night , room service didn't clean my room, dirty towels , toilet paper, soap , nothing available, trash

had to have room service to come reclean the floors

always clean, exceptional room service

we were close to an outdoor pool, mini golf, and a bar area

maybe could use another pool at the location, but otherwise there was nothing we didn t like!

the water park which is just 2 slides a pool , hot , splash area for the kids, the water was so cold in the kid area and the lazy river

the spacious kitchen was perfect for cooking big meals for my picky eaters and baking goodies at night while we

room service knocking on door twice before 10:00

did get room service

no room service had to ask for the stuff we needed

no room service had to ask for the stuff we needed

towels, internet was poor quality, tv didn t work right, poor room service, pet fee was too

but it s a pool so it s to be expected especially with how hot the days get), and 24hr room service (didn t use this but a nice (-)requested a late checkout and was given until noon, but room service knocked at around 11am anyway and looked confused when i told her i had a late (-)missed room service one night and the floor needed mopped because my feet were black, also geese made a

parking lot could be bigger but it still worked for us

wifi signal very weak and could not connect in room.

kids loved the creek

location, pet friendly, ample parking, clean rooms, decent breakfast, affordable price, friendly

breakfast, pool

the big breakfast

elevator was broke and no parking was available and the breakfast was not very good.

excellant on every thing. parking could be better but other than that great.

breakfast biscuits were not warm. they were too hard. other than that, breakfast was fine.

older motel, no daily room service.

requests for tips for breakfast and room service. gym closed. no fruit for breakfast.

hotels have opened back up but i feel like this hotel is milking the covid issue by not providing room service or pool or breakfast

requests for tips for breakfast and room service. gym closed. no fruit for breakfast.

to find on main road, 5 min drive to dollywood and across the street from the gatlinburg public golf course

if you didn't want room service (which we chose not to) then all you had to do was sit your trash and towels outside (+) daily room service during covid-19 a plus (+) we had daily room service and they did a wonderful job (-)room service was adequate. (-) breakfast was good but the room smelt bad walking in , no room service , never saw anyone cleaning any rooms but one guy who was on phone , only workers i

the rooms are good, and lots of room for the kids to move around

my kids loved the pool

the wifi was not really good, it would connect and take 2minutes to reconnect all the time

9pm pool/spa closed

the room service was excellent

rooms were super clean and cared for. fresh towels and room service daily. beds were comfy.

con: you have access to a pool but it's a good ways off, driving wise, wasn't worth the trip

no pool

we had no wifi or tv for most of our