food except for the breakfast in the restaurant downstairs) the bathroom smelled

ne in or room service)

there is no room service

no pool and no 24hrs room service

very clean, free parking, exceptional breakfast

the staff always remember me and treat me well. very comfortable room. great breakfast included.

fixed and limited in choice and quantity breakfast menu

went down for breakfast as it was included, and restaurant was packed, not so much of social distancing and

breakfast can be improved.

breakfast service was great

the wifi was good and that was helpful to me

parking lot

a strange feature is that the elevator doesn t go to the parking garage below

in the pool was cold, my daughter couldn t enjoy it as planned

pool

very big room, yet to be renovated. good price. nice pool.

was not working just ventilation and you can not open the windows pool was not clean internet is slow because of the design of the building you hear the noise from

swimming pool was very warm and pleasurable

one staff member was rude when it came to giving pool towels. everyone els was great!

swimming pool was under maintenance for several weeks, even though it's something they promote for the hotel

wifi was weak. not much insulation between rooms

the wifi works well and the location of the hotel is very central for my stay in pachuca

hot shower and good wifi

netflix, free wifi

wifi was excellent, the hot water was slow coming but after 10 mins okay

the facility is great for the price, rooms clean and comfortables, safety parking too

when checked in there was an option for a $2700 peso ($130 usd) room service tab, i declined it (+) room service is ok and they rather leave you plenty of time before picking up empty tray (+) staff was great at check in and room service (+) the food is probably the worse i have tried in a long time, i had one time room service and couldn t eat it , i paid very expensive and even i need to asked to pick up the

the room and pool

there is free parking, thus its also a great place if you arrive in a car

the gym it is small need more equipment

was absolutely perfect,food, staff,room,the pool

the staff was very nice and room service was great.

big room, breakfast was helpful because i didn't see many other options around for early morning

complementary hot breakfast was served every morning

breakfast is not as good as i was expecting

super hotel, excellent breakfast

beds, everything very clean, excellent breakfast and only a few minutes walk to plaza juarez

location! friendly staff and good room service.

breakfast was not included had to pay an extra fifty pesos per person, but all in all it was fine

parking was easy

and breakfast were really enjoyable

enjoyed the breakfast, lots of choices, attentive wait staff

a bit cold in the room, small breakfast

breakfast was included, but didn t start until 9am and i had to leave at 9am

and the breakfast and service was great

restaurant at the place, and breakfast included which was excellent

and downstairs the breakfast and waiter

free parking is a great bonus

maybe the parking

it was clean and the room was spacious. it did have parking and the staff was nice.

the breakfast buffet too much heavy meals as meat in despiste of light foods

breakfast great and true mexican

poor breakfast - you even have to choose between coffee or tea, you cannot have both

breakfast spread was the plus though

spacious parking, heater in the room, good wifi.

breakfast was not included, but it was possible to order room service from the serranillo restaurant or go directly to the serranillo restaurant just next

location

ry close to main square), during my staying very quiet, parking directly at the entrance, nonstop

everything was very clean and the wifi was fast enough for work

the plus side, one of the front desk workers came out to meet us when we were having trouble parking

parking is available in front of the hotel, no size/height limits

spa was great, rooms and restaurant left a very good impression

everything was great, attention, breakfast and spa treatments. will come back for sure!

t goes till 12)

the location is very quiet, the breakfast was excellent, the staff very friendly, i really recommend

breakfast needs more variety

breakfast was great

property was clean with great breakfast

wasn't really hot and didn't last long warm one waiter was rude hard to figure out parking and hassle to get stuff to the hotel (simple directions and someone to tell you to leave (+) the parking is secure and near to the hotel (+) there is a free parking close by (+)greatest location right on the main square with private parking. (-)need to walk from the parking space to the hotel (+) off-street parking (-) it was a bit hard to find the parking space of the hotel (+) breakfast was included and good and parking was free, close by and easy to use (+) they offered free parking

little jewel of place is very comfy is a good place, the rooms are very nice, the beds are great, breakfast is fantastic and you are in the city centre

the breakfast was included and really excellent

breakfast. no american coffee... they charged us extra for chopped vegetable for kids...

my first breakfast they neither had fruit nor juice, even these were offered by the menu, but, when i had

breakfast was good, the waiter was new

very nice hotel with local climate. tasteful breakfast. very nice staff.

the breakfast is good for the price you pay. it is tasty and the restaurant is super comfy.

mariluz also happened to be the cook and server when we went for breakfast in the morning and got delicious coffee, fresh squeezed orange juice, made to order food

the pool was amazingly warm (thermal)

wifi and restaurant. convenient parking. security bar in shower.

wifi and restaurant. convenient parking. security bar in shower.

the property is very clean. the staff is very friendly. i liked the secured parking lot.

the hotel has a central position, and a convenient to parking parking connected to it.