was advertised) no room service available

room service was excellent and front desk staff were very friendly.

poor customer service. long line to check in. room service had to be returned twice.

don t tell you they add a $30 extra a night in case you do room service or damage to room until you check in

comp'd a meal after room service delivery was so late

the room service menu in the room didnt mention that it works till 9 pm

took over an hour for room service and when arrived it was the wrong order

the room service had already closed

the food and room service great!

even though there was barely a soul dining and the phone only rang once for room service while i sat there

on site rest is not good which includes room service

food was very overpriced for portion, kitchen was slow and the full menu was not available thru room service; over $50 for 1 appetizer and 2 drinks was a little crazy

room service was absolutely terrible

could have told me when i checked in that i need to call to have my room service and not have to call room service at 8;30 at night to get towels and such

it was very clean and had good room service.

there was hardly any room for us in the hot tub or the pool because there were atleast 20 kids there with hardly any parents

the breakfast was great! we liked the room we had just because it felt

it also had a very clean pool and a great breakfast, so we were able to keep everyone entertained and fed

bthe staff is friendly, the breakfast is good, and the room is nice and clean

full kitchen! netflix and pandora loaded on 42 in tv.

they also offer room service and complimentary bathroom toiletries if you ask (razor, comb, toothbrush (+)hotel and room service was excellent (-)room service, because we had to go to the front desk to get items that were not taken care of my (-) no room service, refused to pickup trash in rooms or lobby (-)breakfast and room service and customer service

parking lot was full and no spots to park

breakfast with the waffles was nice. the family running the hotel was friendly

great parking rates! very quick shuttle response

very comfortable! they were very nice, and accommodating to my early check in!

two room service employees kept trying to open my room door when i clearly had the chain attached so i

terrible bed. no room service.

excellent service from the front desk to room service personnel

was great for the shuttle, arrived in perfect time and picked us up right when we called when we got back home

easy check in, close to airport. breakfast included.

easy parking

was disappointed with room service - both the options and the operating hours

lacking is clear- easy- good room service

room service was right on point

room service closes early

room service is not available in the morning nor afternoon.

also room service food was great and fast

we didn't eat at the restaurant or use room service, but we did use the fridge/microwave in our room and both were clean

i like when my bed is made up everyday by room service, when there isn t daily maid service housekeeping gets short-changed without the

the other phone's pre-programmed buttons for housekeeping, room service, etc

is perfect, across from pnc park, great food available, room service was on point and the staff was kind and

room service was amazing

hallway to our room had room service trays & trash that was there the entire weekend

wish room service or breakfast was a part of my 385$ bill.

would like to have vending machines for snacks or room service.

food choices on room service

room service brought the wrong breakfasts

the room service staff was timely and yummy

there was no room service available & the restaurant was closed due to covid

the style was amazing. room service top-notch.

corner king room with a view and room service breakfast and the lounge

tried to contact guest services and room service but never got an answer

us in and was a dream extremely friendly and courteous- room was clean and spectacular view- room service was fast and courteous- food was amazing beautiful

timing was off and it would have been better if there were room service but overall very

was comfy and room was clean, we ordered room service because we were in a time crunch and it arrived quickly and still warm

the beds and pillows are pure comfort. room service superb

we understood with the pandemic that they were not doing room service, but we were upset when we brought our own food and were not allowed access to the

room was great, bed was amazing with different comfort pillows and room service was wonderful

they server breakfast with very limited items in the room with 20% room service charge and some delivery fee

we had one night we just felt like going downstairs for food, and yes, room service was available

would expect this to be free for guests) and nearly 70 dollars for a room service meal that comprised of a pasta dish and one glass of red wine that also took 45

straightened room upon our return, and also the housekeeping staff was so sweet and obliging), room service (which honestly got messed up the first morning, but was handled beautifully), (-)dark room, small, bar limited, no room service, no info in room bout services. (-) service was slow both for room service and at the restaurant (the rebel room)

pop up bar was great and the staff was super friendly

dark room, small, bar limited, no room service, no info in room bout services.

fering cake, balloons, and bar vouchers), but there was a room upgrade, balloons, a special drink mix and breakfast voucher

we believe the bar could have stayed open longer

the parking

something i didn t love it s only that there was no dark roast coffee available downstairs at breakfast

friendliness,the room was big and clean the breakfast was very good and the staff were very friendly

went to ask about cameras and they stated that no cameras in the parking lot

they kept the hot chocolate stocked for the kids

room service menu could have more variety

room service was great

room service was very very slow

we enjoyed the friendly staff, and the room service as well

we ordered room service one night and it was great other than the caesar salad was not edible

wasn't open due to covid, however, room service shldve still be provided whether if it was only order and pick up

no room service

room service provided

room service facilities could have been improved a lot

this is resolved and a new restaurant and pub is in i look forward to staying again but without room service or dine in food, i was forced to walk across the way and eat a menu i was not fond of

room service delivered a complementary cake for my husband

a little sad not everything was open

oom service, speak easy) but completely understand

room service was also prompt and delicious

quality was the best i've ever had and i travel frequently room service timing and quality of the food was impeccable location of the hotel was absolutely

the staff were extremely friendly, the server who brought up my room service was even wearing a suit

that room service or restaurant could've accommodated past 11p for basic snacks/desserts

they have events for meeting with the guests, fast room service, beautiful and fully equipped rooms and much more

we ordered room service from the fabulous restaurant downstairs and it was delivered quickly

way room service was served

room service, warm cookies, and an indoor pool!

we had room service, salad was not plated

options and room service were very confusing

was included with price but didn't say it did not include room service needed to be more

one answered the phone for room service since it was close to closing

the phone for room service wasn t working

no shuttle and no room service

no room service

rgotten

$22 parking fee, undisclosed $35 fee incase you order room service

n 8 days stay only 1 time my bed was remade and on

repainted door for example, the room service was unavailable for covid reason

we even ordered room service and the food was delicious

had to call every day to get room service and new lenins

there was no room service during the three nights i was there.