the breakfast was delicious. i really enjoyed the fruit.

continental breakfast included

breakfast was good

continental breakfast was satisfactory. very centrally located.

breakfast is simple but good

and jogged around the lake, had paddle boat races, kayaked, played basketball, ping pong and pool, swam in the lake and pool and enjoyed the jacuzzi

the road in was horrible. the walk to restaurants, pool, and lake are dangerous.

wifi was good

we had a room with a kitchen . it had only one glass, no plates or bowls some utensils .

great kitchen and nice balcony. very clean.

value for the price considering the small kitchen

i loved the pool, the great a/c, the staff, the cleanliness of all rooms, and was fortunate to snag a larger

poor wifi, no hot water, tv didn't work

the room did not have any wifi the room was very small .

just that i sometimes had a bad wifi connection but overall the place is very clean and the location is very convenient

the wifi was terrible. i had to go the lobby to get signal.

the wifi connection is very weak when i m in my room

it's not a place to stay if you want room service, or fancy things, but for a taste of mexico, within walking distance to a lovely beach

pool area was nice

loved the view from the different pool areas and particularly the top level hot tub infinity pool

the main pool is unheated and too cold. i never saw anyone swim in it.

pool was cold

good wifi there

wifi was terrible

despite, just about everyone at the hotel complaining about it, they never managed to get the wifi to work

the wifi does not work in the rooms only the lobby. hot water is rare.

however the wifi in our room

24 hour gym access, several pools, nice on-site restaurant

the gym has basic cardio equipment and weights

nice room and friendly staff; very nice pool area for gay parties

at the pool club, miguel and his staff made me feel at home

beautiful facility, pool, and room

we loved the saltwater pool

eakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly,

excellent shower fabulous pool wonderful staff great views and location

the continental breakfast that was included with the package was not that exciting.

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana with the most wonderful view, the spacious room with tile floor, the

are very helpful and friendly; the co-work space is excellent and very quiet, the gym has brand new equipment and the kitchen is very useful

great stay, well working ac, free cold water, good wifi

spa on site - apparently, you have to wait for the spa rep and ask them what services they have

claiming to be eco-friendly, i was surprised to find little plastic bottles of shampoo and a tiny bar of soap wrapped in plastic

had breakfast at bonito kitchen, the adjoining restaurant & it was delicious

and beto were fantastic- the location is perfect, the pool/sun deck area was beautiful and super relaxing in the heart of the hustle bustle- the rooms

oh, and the pool on the top deck is a great place to chill out and relax

the rooftop is beautiful and includes several seating areas and loungers, one large pool and a dipping pool, we loved it

we did not like the room on the second floor due to issues with the wifi signal being weak due to rebar in the cement walls, and the hot water tank was not on, the

linen and towel cleaning and falsely told the front desk that i had asked her to do my laundry

- room with no view - loud music from street at 5 am -long time for hot water in shower -small pool

amenities the hotel offered, multiple swimming pools, good breakfast, comfortable rooms, chocolates every night, the location, the restaurant, during your

breakfast was just ok. the food and wine at the diner restaurant was just ok.

delicious breakfast and the morning staff were super friendly and helpful.

the property is beautiful and great. the staff was great, delicious breakfast.

we couldn t because we weren t spending enough money, the pool closed much too early and only room service available after 10pm

room service is not included in all inclusive 5

the staff was not friendly, room service was a limited menu which they charged you for so it was not included

to pay surcharge for all inclusive room service and limited two bottles of water per day and had t pay for additional water or

had to pay for room service delivery

the stay , rude staff on the hotel, the breakfast was not actually free and also it was not for kids you need to pay it

lots of screening kids

also the wifi was not great

too many kids

great beach, close to malecon and shopping and bars

remember to have whats app loaded because this is how you will talk to the front desk and order room service

a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff will go out of their way to accommodate

at a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff will go out of their way to accommodate

elia and daniela from reception, alfredo and all the servers from the bar and restaurant) were so welcoming and professional

plunge pool to cool off

the food. we didnt like the room service.

we ordered room service a lot and it was so relaxing

room service was efficient and they even went out of their way to check up on us daily for our

you couldn t order a burger for dinner in the restaurant but you could from room service

pool area was outstanding, the room was perfect and room service was outstanding

only went to the breakfast restaurant and had room service, but the menu vs

drinks oredered through room service took one hour to get

room service was very good, they were cleaning the room in the morning and prepping the bed for

to make matters worse, one of the days we were there we ordered room service and specified that i wanted the meat on the burger well done, the burger meat came in

my favorite was the hot tub on the balcony, 24 hour room service and the bar tender arielo and enrique

room service food could arrive hotter.

to upgrade at dinner or a drink in other stays all inclusive is all inclusive there a fee for room service for delivery could do better with times restaurants are available to dine at along

room service breakfast

room service also good

you could not have alcohol delivered to the room as part of room service

excellent pools and pool animation

pool service was excellent. service personal in the restaurant were super friendly and helpful.

large pool areas

we swam daily in their big warm pools and enjoyed many of their feasts and entertainment

pool area was disgusting and extremely crowded, we couldn t stay at the hotel during the day

works on the enormous block of flats being built opposite, which also blocks the sun from the pool until early afternoon

loved our balcony overlooking the pool

i love the simplicity and the way everything was close. pool is great.

the pool was fantastic just perfect for a nice swim or a cooling dip in the heat of the day, the whole

the pool was awesome - i swam in it 3 times a day

the wifi was very dodgy in certain areas

wifi was weak.

pool was 12 deep hot tub/jacuzzi were not heated or had jets asked front desk if they could laundry my clothes, dropped off friday and still were sitting in my laundry bag monday morning not

rooms kitchen everything

wifi speed was slow

wifi sucks, off most of the time

good wifi and numerous cable channels

only used sapphire spa for beach towels - preferred la caretta

wifi was good and plenty of cable channels of tv

no do not disturb signs and wifi extremely slow.

very good room service

staff from front desk/reception, room service & kitchen are all very helpful

an excellent location

most people wouldn t like their swimming pool, but to me not a deal breaker.

gym was so tiny and located in an awkward area

the rooftop swimming pool area was lovely

the addition of a beverage/snack bar setup on the pool area - that excluded residents from bring their own drinks to the pool area

nice as it s small and no kids. good to be able to use the los arcos facilities.

great rooftop pool

yummy breakfast

d not use the pool)

very helpful staff, comfortable, clean, has a lift, with an attractive pool area, which is not overcrowded

loved the location, the use of two other los arcos facilities including pool and beach, and the friendly helpful

pool was right next to open restaurant windows

extremely overpriced. no view. nothing included in the price, like breakfast.

great rooftop restaurant & pool; plus great reception staff - so helpful!

great location with a hip rooftop bar filled with beautiful locals and amazing bartenders

pool was very accessible, and whenever the kids went to play, they weren't scolded

pool location staff mexican culture

pool was a bit cloudy and needed some cleaning after the kids were in there

room service is a little slow and spa options aren’t very specific.

we loved the 24/7 room service - the tryst leches was incredible

the lobby restaurant had a solid menu and room service

location, property, luxury terrace, rooftop pool!

hotel with beautiful roof top pool, bar and lobby

ordering room service was easy breezy

we ate at bordeaux, hitsune, cocos cafe, oceana, and ordered room service

room service was great over all love it i had a good time

the resort has its room service menu on a tv channel and it goes fast

you can also order room service

room service non-existent, i order face cloths never came,front desk personnel looked like they

room service not always available due to short staff

room service but phone didn t work, plug in for extension cord was only 2 , they gave us an

no coffeemaker, ice, mini fridge, room service

restaurant, bar, pool all close early with no option for room service

wonderful room service

wifi is spotty since it's shared one per floor. the pool area isn't as great as the photos.

great location next to the beautiful boardwalk. pool & bar on the property.

no drinking water when bar closed on mondays

the size of the room and the little kitchen.

bath room and toilet leak water everytime you flush but at least room service with towel and doing the beds every morning they charge you 500pesos during check out

no phone line ud83dude12, so we can not get any room service at all

also, room service: terrible

there had been more information/signs about activities, room service, how to operate the tv and the restaurant on the second level

i had to go down to have them clean my room that s one thing i didn t enjoy having to ask for room

we ordered room service and the food quality was not what we were looking for

the room service was excellent and available 24 hours

great room service

room service good

room service chilaquiles are a must, the complimentary beach club access, the courtesy tropical

kitchen is very basic

children and some youngsters was in pool clothes on ???

the pool area had excellent wifi so i'm not sure if it was just our specific room

visitor -very reasonable cost quiet -pool is excellent -staff quite accommodating -offer coffee and pastries @ 7:30 charge for

nice pool

that being said, we found much of the food very underwhelming, especially room service, and we had some very poor experiences with rude staff

that were promoted for our all inclusive stay on the website were false: *website implied 24hr room service, it was only available until 7pm for free and until 11pm at a cost

attention of the receptionist and concierge during medical situations, illogical rules about room services and highly inflated prices of room service items

room was huge for the price and room service was excellent

musty rooms bed was hard no working telephone to call room service or front desk

the room service was probably the most disappointing situation of the entire stay

room service was very friendly

pool deck gets busy and there's usually only one person taking orders and running room service which makes getting food an hour long venture

seemed odd to me, was also given a room without a spa tub when one of the reasons we chose said spot was for the spa

gym is terrible, wouldn't evem class it as a gym - there is a 'spa' but its not staffed - location

room service charges a fee

there wasn't much not to like but the room service could be improved

service can be slow as well as room service

service

complaint is wish they had more choices for room service after dinner since my have hungry boys