they had a hot breakfast, jacuzzi and pool

even the parking lot, which says alot to me, was in crumbles instant mud for coffee

the parking lot is a pot hole nightmare

of people staying there, if we had access to an area where we could have all sat to visit and eat breakfast

was able to get a late check out.

the water park

the pool the kids loved it

pool area was great for families with children

kids under 12 eat from kids menu for free though so that was a plus

we spent an evening at the water park/pool, and unfortunately, there were two separate areas where someone had vomited that

wish it would have been a full kitchen

right off 35e, easy to find, free parking

we asked them if there was a laundry room and for extra toilet paper

clean, modern room. great amenities of in room kitchenette and shared laundry

kids also running around by 7 each morning

was clean and big, however it was dated and was in need of upgrades to the the kitchen area and bathroom

no breakfast - covid!

i wish it had a indoor pool

great location and close to most things. great shuttle service!

great location. very clean and staff were friendly. we enjoyed the free shuttle service as well.

the mall attached. !convenience the lobby ! the room service !

room service is great even the cleaning staff are super polite

room service breakfast from firelake was absolutely delicious

exceptional dining service and room service

good options for kids, especially after spending a day traipsing through the mall, i thought the room service menu would have a few better options for my little humans

are literally no snacks available unless you order room service

due to covid19 and there was no room service, i felt as it was not provide me with enough of towel and face wash

from the room, i called for room service, i called the front desk multiple times and the majority of the times the phone rang

ridiculous to half to order a sierra mist for room service and pay 5 dollars plus gratuity just

i tried to call room service from the room phone twice and no one picked up

hotel had a very comfortable room and excellent room service (i recommend their hamburgers (+)friendly staff, room service was quick and delicious, beautiful hotel (+) we ordered room service (+)in a convenient location, it has room service, and a caribou coffee right in the hotel (+)room service. (-)made for a very unpleasant atmosphere so we stayed in our room and had the rest of our meals via room service (-)room service was not available (-)toilet had mould in the bathtub,the room service menu was filthy with dust (-) no room service due to covid (i was there 3 nights) but that was ok, except i only had 2 coffee pods (-)linen was not changed when room service came to clean

room was not as nice as pictures. wifi was horrible

no free breakfast.

location is awesome and shuttle provided to airport and mall of america

wifi was hard to connect to

room service was

had to pay 13 dollars for breakfast buffet. no room service in the am.

good breakfast, excellent room service

room service pounding on our door at 945am and barging in

room service trays not picked up from hallway in a timely manner

the kids can t wait to go back and stay when it is warmer to get out and enjoy the basketball court

great breakfast and mixer dinners.

that it seemed so new and clean. breakfast buffet exceeded expectations.

we really loved the free shuttle to and from the mall, that was

i could even imagine not liking, breakfast was fabulous, price was perfect and the hot tub was

breakfast, room service, corner room

not get ahold of room service through the hotel phones

slow clean room service especially on week-end. errors-minor--not replacing glassses

room service was quick and very good food

quiet the view, room service, excellent food. i slept so,so good thank you

room service knocked and walked before anyone could respond

room service operator rude when placing order for food

great room service staff and food

looked like an old building and it smelled like an old building in the halls and room service did not pick up the trash outside someone s room until the day after

0/meal) or a la carte items from the coffee bar

no room service just for breakfast but had it for lunch and dinner

had room service and the gentleman who brought food was very friendly

no room service

shuttle service was amazing

i had dinner at jake's bar and the food was so good and i loved the fireplace

cannot understand why, with the hotel not very full that there could not be room service

no room service provided unless

my favorite was the 24hr room service all the different food options and the food from there was great

the hotel services is very good ; specially the room services are exceptional

no 24 hour room service

room service item was slightly cheaper, fresher, and hot

i was also stalked by a room service worker

needed two connecting rooms for a family with special needs kids who love room service on a night before an early morning flight out of msp

terally) running to the kitchen to ensure i could get room service 15 minutes before kitchen close

the room service worker followed me when i was alone and was hitting on me...

we did room service for one night out of our 4 night stay and the delivery time was quicker than expected

room service was quick and food and drink was excellent

room service meal was left to be desired! disappointing for the price!

large room. room service. coffee and snacks available for purchase in lobby. fridge in room.

the attached restaurant

good tv and wifi.

it could be due to covid but we didn t have any room service during our stay

from room service/bar and the service all around was great

for over $--- the room was tiny and room service was insane

as cleaned as it should have been and i m not a picky individual staff didn t pick up room service order for food so we didn t get

super fast internet, good room service

it would just be nice if room service delivery could be improved

bed was amazing!! room was large, room service was great every time. everything was perfection.

staff was great from front desk to room service to bartenders and food servers

thought that room service was a given.. apparently you have to ask

i was surprised that room service arrived in take-out boxes and not with traditional plates, glasses, and trays

room service

excellent room service breakfast

limited hours for onsite restaurants during our stay and no room service

pool was salty

the spa is top notch also the pool is great

new hotel near airport, clean with good room service

couldn t get room service at the time of night we arrived. which is understandable.

room service was extremely faster than my expectation

they do not offer room service

room service and very comfy beds

breakfast. worst in years, both from room service and at club lounge

room service was just ok-food was cold by the time it arrived to our room

one room service breakfast was very good

hallways and lobby bar were way too cool - couldn't sit down there because it was so cold.

the bar in the lobby is good