the beds are very comfortable, the room service is exceptional, and the central garden is very charming

location, secure parking

good breakfast, convenient location and parking. authentic building.

nice staff and secure parking. good location close to the main square.

the breakfast was very scarce: coffee + two pieces of bread.

did not honored the terms of reservation, for breakfast for three guests

the gym is a good addition

i also really didn't understand how does the internal parking work, the gate was often closed, and perhaps early in the morning is

included an excellent full breakfast, a gymnasium

they have a climatized pool

great room, comfortable bed, very nice gym and pool.

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

location , breakfast room

in the price breakfast was include simple nut very ok

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi not so good.

wifi password didn t work

the front desk staff not to helpful the room service bad

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

the pool is cold

the little kids park and the open outdoor space.

coffee in room is terrible ... and the pool area is freezing

breakfast was very good

the wifi is fast, and the beds are comfortable

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff

breakfast- food and service fantastic

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

not enough parking on weekend

everything was fine considering room service

en when it was difficult to communicate in english for them), good

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even walked us through city center all the way to tourist info

room, free breakfast, hot water, free wifi, friendly and kind staff

secure parking nearby

the beds were comfortable and the included breakfast was good

pool water temp - in the bathroom, nothing to but your stuff

pool wasn't clean

- hot water for shower: be patient, sometimes takes 3 minutes - parking

cold swimming pool

- there is a pool, but the water water very cold

mattress helpful staff we've got a heater and a plus blanket good breakfast (100mxn) closed parking

centric, comfortable room and size, big pool, the hotel is really good.

no refrigerator or microwave. swimming pool has green mildew growing on the bottom of the pool .

great breakfast, happy staff, across from zocalo so good

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

facilities pool food location clean

location parking

staff was friendly dinner area was good to work indoor parking was good

the staff is friendly and the hotel has its own parking space.

hotel offers water, coffee, tea and laundry service

people, superb hospitality, great location, closed parking and the breakfast was very delicious

i ordered room service of a chicken broth to start, and then a main of chicken with grilled veggies and

there is room service and so i tried to get food to eat but due to an event they only serve hot dogs and

we arrived late so decided to get room service and wow

2 nights, but second day no room service, so i went out at 18:00 on second day i told this situation, but front desk person

the room service was nice and friendly

great facilities that include a nice gym, pool, spa, restaurant, and more

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

comfortable hotel, clean. room service was good and staff were courteous.

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

excellent room service

the pool was not clean. the tiles joints were dirty.

facility was excellent, friendly staff and fitness studio

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

breakfast is not included despite what the booking says

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

buffet breakfast was good value at 150 pesos per

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

the beds are very good and the room service is a bliss

secure parking was a big factor in our decision

parking is very tight on a weekend, lots of noise from banging doors on weekends

just the parking is a little uncomfortable, but they provided great service to park the car

the breakfast, spacious room with two queen-sized beds, no smoking in the entire hotel, and free parking

spotty wifi, only close to window

the wifi isn't the best

the wifi coverage is poor,

wifi also is very weak and nonexistent at times in the majority of the room

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

pleasantly surprised by the room service quality

no room service after hours

for example they say they have 24 hours room service and

no hot water in shower. mediocre wifi connection

staff, nicely designed room, comfy bed, warm shower, good location, good wifi

it was close to everything, great staff and a bonus to have breakfast and free parking.

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

great location, parking is included, staff was helpful and friendly.

the valet parking is perfect and free

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very good experience this hotel is

were working from the hotel)

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

poor wifi

the wifi is stable enough but sometimes was cutting during calls

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

they accommodated early check in which was great

wifi was excellent

wifi was good, and there were outlets by the bed and elsewhere in the room to charge your

room was comfortable, wifi worked great, and the location is ideal, you can walk everywhere

is wonderful, location is perfect, wifi works great, and the water in the shower is hot

excellent staff. fair pricing on room and food, included room service.

room service used to be better in the past with more menu options

no room service after 10pm so if you arrive from your travels hungry, then you'll have to wait until

could have a comfortable chair and maybe a small table to have room service other than that great

room service was good but not really clear how much on menu until you realise your coffee is as

free parking for us, but in a different location

on the menu was omelet and egg benedict, and room service was outstanding

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the travelers having a

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from my balcony, thoughtfully decorated

very clean, nice ambiente, kind staff, super wifi, great location

bad wifi, much noise since you hear almost everything from the corridor

wifi was way too slow

wifi,good breakfast, shower with warn water, helpful personal

bathroom was not clean and the wifi was really bad

wifi was ok, but not great

big plus was the free parking lot

of noise, bugs on the walls, bad wifi, bad breakfast

the wifi did not work

odour from the drains from time to time, wifi intermittent and not reliable, hot water in the afternoons or nights was scarce

dn t needed it, but beds were changed every day) delicious bakery just across the street, laundry around the corner

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

internet is slow and discontinuous 2) the breakfast that is included in the hotel rate is just ok

welcome cocktail was a nice touch as is the free coffee and tea bar on the

rooms design very nice, good breakfast

great location, breakfast and the front desk staff, they were very friendly and helpful