area and fast service and signs and pub area ( bars and coffee place ( swimming pool ) spa great room service clean space rooms with great tv ( colours etc ) lift to rooms great for luggage warm (-)the room service was expensive (+) room service, residents bar (-) just a shame there aren t a couple of 24 hour items on the amazing looking room service (-) room service is a bit pricy (-) i did only order room service but was disappointed considering people with dairy allergies also eat them (+)helpful and friendly, large cosy room and comfortable bed, room service (+) receptionists we re so friendly and helpful, bar staff exactly the same, cleaners and room service all very professional and nothing was too much for them all (-)wanted room service when we arrived back at the hotel at 9

good location, ample parking, good food and a well equipped gym and swimming pool

excellent location and great food! also had a lovely spa and gym, very nice and clean

staff were super helpful, the room was lovely, the breakfast was tasty and the pool was divine

our request for fish at breakfast was no problem and we had the most beautifully well prepared fish

i liked the room and the room service

the room service uses an mobile app

the app is not working properly, and you can t order a room service as there is no phones in

room service wasn t what i was expecting.

no breakfast room service option

bit of a distance from the tram stop into mcr and parking on arrival

free wifi is fairly standard these days and the broadoak does provide free wifi which worked pretty well

large room in very condition, bathroom facilities great, friendly staff, strong wifi, super fantastic breakfast

free parking and great breakfast options

well stocked bar with good choice of wine and beer is well kept

a very small selection of food is available to order from room service if there is a big function on

i did tell staff to take plates from my room after room service three times but they didn t so i placed it outside my door and someone still

following a long drive from london, my family and i were too tired to dine out so we ordered room service

potentially quite high room service charge so didn t order in the

i was also happy i could get room service for food

no easy way to order room service have to walk back down 3 flights of stairs if you want a drink

unable to eat at the restaurant over the 4 nights as could not get a table and they are not doing room service nor could we have a drink in the bar

no pen or paper in room no room service

no room service

i was disappointed that there was no snacks or room service

toilet had no toilet brush and it's embarrassing to call for the room service to come clean your mess

room service was unavailable

beds were very hard and squeaky,and there was no room service when we left the hotel

recepinist told me we dont have any spare and room service people will come and check in the morning

guys were friendly and room service for cleaner was tidy when we left the sign which is great clean bed sheets and

room service was good

breakfast was excellent, staff ere friendly and helpful. room service were very efficient.

no lift no room service no bell boy

room 613 blocked room service just fair as beddings were not changed after one night , had to empty bins

spacious, breakfast is good and room service can be improved

room service not available when we needed it on our second night

that it costs for room service extra

get an answer on the phone when we rang, as well as ringing from mobile at about 8pm when it said room service was available till 9:30 pm, the breakfast wasn t worth 13 and it would ve been

dishes of room service litter corridors and not cleared away gives a very down market

the room service call we put in was ignored twice. luckily there is a dominos opposite the hotel

are really comfortable, breakfast was lovely reception staff and room service staff were great

lifts not working room service wasn't great breakfast was cold

room service very good

keen on the room service food at night

room service a bit limited.

room service was attentive, timely, and the best quadruple chips with truffle and parmesan with

had room service on this occasion, food absolutely gorgeous

no room service

the rooms lacked visible information on the restaurant or room service, instructions on how to use the ac, the lighting in the room is positioned in weirdly

the hotel states it offers room service, but there was no menu or info for this nor did they pic up the phone

would be nice to have a hot food option for room service rather than just sandwiches after 2200

i would have liked to have room service for food but was no instructiona on how to do this

room was very nice - comfortable bed, adequate bathroom, and room service was always prompt and timely

room service menu very limited

i ordered room service, my drink arrived opened, poured into the glass

rooms were great and room service was superb and very

location friendly welcoming staff clean room pizza was yummy chicken and mushroom for our room

location, close to everything, clean, comfortable, room service

room service was at hand if needed but wasn t used

as a bonus you can order pizzas after 22:30 just in case you are hungry and they provide free room service

a 'night cap' room service drinks menu

they had lots of extra perks like good room service, amenities and cocktails

free glass of prosecco and nibbles in the reception, breakfast in bed the next morning, room service available and a smart tv

room service was wonderful

room service, friendly staff, awesome bathroom mirror, small but comfy room and a lot of extras

i ordered room service but the club sandwich that arrived was cold and the thick bread was overcooked and

excellent facilities -restaurant and bar area enjoyed facility of room service

would have been nice to have room service as because it being christmas the brasserie was only us at breakfast

it would have been good to have the option of having dinner/room service, but we understand the problem with sourcing chefs

thanks excellent room service and internet connection which i used for capturing the event

fantastic as a solo traveller i felt very welcomed by reception, room service and bar staff.

room service was fantastic

great location, staff from reception to room service delivery were amazing

good location couldn't fault it bar was good and room service was quick am

later availability for room service a midnight snack would have been wonderful !

we used room service quite a lot which was really responsive

om the restaurant on the basement floor)

great staff, great room, excellent facilities and room service. best hotel i've ever stayed in.

one improvement i would make is to have more options on the late night room service

the room service could offer a better range of toasties, especially for vegetarians

room service is every three days

rooms are okay, but without room service for 26 day, however, they said is a policy

- no room service or meal options outside of breakfast

walls were pretty thin, so you could hear room service or people outside of the room, but it was just a minor issue, since we were literally

great daily room service

absolutely spectacular room service

no room service

staff were friendly and room service was very quick too

location fantastic room - fully fitted out with washing machine, dishwasher, kitchen, two

modern, spacious rooms, great bar at reception, clean and tidy, friendly staff also portrait of katy perry in the room

still a good choice breakfast and good room service

toilet brush, no guide how to use phone in room when trying to call for room service then phone just kept ringing no answer

room service was fast and food was exceptional

a charge for delivery of room service

the room service charge to bring to your room seemed quite expensive in my opinion.

very special, great tv reception, great wifi, great bath products, fluffy towels, good room service selection, phone hairdryer and iron in room, quiet with closed windows despite being

room service breakfast was very disappointing

im guessing maybe the room service people possibly just forgot to come back with those items

room service didn t bring up my full order but i m guessing there was a confusion

room service was good

the room service was fantastic, very quick and the food we got was delicious

flight arrived late, in the early hours, so we decided to order a pizza from the room service menu

en though i left a note on the door requesting cleaning, no one had tidied

room service dinner was delish!

check in service, room service.

of the building and its location no meals so no idea about quality but choice on room service looked

was very clean and tidy, bed was very comfy, staff were very friendly and room service was very good, hotel is in a great location and the room was a good price

location to transport and all attractions - room was good and clean but no room service - breakfast was nice - all round good

if you don't want to go out and eat, the room service includes meals and snacks

room service banging on our room door and entering from 8am onwards

didn t like not having a window and having to pay extra and that you don t get room service and have to go down reception to get the things you

couldn't get through to the bar or restaurant for room service, the room was basic, not very clean, damage in the bathroom, in general just felt

they don t do room service but were kind enough to bring some fresh towels to my room seen as i dropped a full

questions were pushed off when checking in and then when i called to ask if there was a room service option i was repeating myself several times and then to be told no and hung up on

horrible except of that cold rooms ano no room service

liked that there was 24 hour room service for some items - think this was great

the room service meal was also lovely

- could of done a few more options for 24 hour room service

the room service menu can only be ordered online, but there are limited options, and no option to order

mean the cleaning of the room)

our visit, exceptional breakfast and extremely helpful staff throughout the stay from check in, room service and at breakfast

on two nights we asked for room service from the main menu

also, the communication between room service and the room was a little off as we waited an hour for drinks as the bar didn't know

after 11pm also rang room service button on phone when we arrived and no one answerd

friendly staff, smooth check in service, availability and reasonable timings of room service.

the room service fast and efficient danny is a credit to the hotel give that guy a

food in the hotel looked good value for money - even room service although i couldn t comment as we didn t eat there

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i used room service and apart from the waiter having issues holding my door open and getting through the

room service was worthwhile with no extra added costs of service, just the food/drink

hot chocolate on room service menu please as bar closes at midnight and couldn't get one.

room service was quite pricey, low quality and took a long time to arrive

ception, bar, room service, checkout etc

more sugar in your rooms to save calling room service, i like plenty of sugar in my cuppa, otherwise an excellent hotel will definitely stay

than it was but it wasn t a smooth operation like the rest of the experience

loved the attention to little details, amazing room service, shower beers, beer tap in the room, loved the rooftop bar and having the selection of

around 9:15pm back in our room we tried ordering room service via whatsapp but after 20 minutes no one had seen it or responded so i deleted the

staff were amazing- sorted us for everything we needed including the room service

really good breakfast via room service

24hr hotdogs room service were amazing too

room service 24/7

overall there were no problems and room service was brilliant

room service was excellent, also if you walk out of the back entrance there is a indian which smelt

after ringing both room service and reception and getting no answer i went down to tell the receptionist in person

restaurant and room service could have been a little better quality.

nit-picking but i thought the room service menu could have had a few more items as it was bit limiting

ordered coffee on room service but the coffee machine was broken

great accommodation, comfortable bed, room service, staff attitude and manner were second to none

24 hour room service . small menu would be suffice

- excellent customer service from the staff, incredibly friendly check-in and room service

room service at 2am was great, but slightly pricy.

a wonderful stay , room service food was perfect , just a great night , we will stay there again

d recommend the

a very comfortable and unique bedroom, room service was fantastic, and the breakfast was customised to my order

the room service menu isn t that inviting

room , clean , great room service , friendly staff , beautiful view from infinity pool

room service ended at 8.30pm for hot food

no room service menu in room

sauna wasn t working. room service never came to collect dirty plates afterwards

very picky point but the room service sandwiches could be a bit different

room service choices and time to pick up call to room service

clean room, room service, afternoon tea ud83cudf75, quite environment, good location

i'm honest- that you weren't able to get at least a sandwich on room service late at night

ordered room service and the food was great and arrived quickly

they provided this to us free of charge for room service

room service great, bed really comfortable. hotel has a great vibe

- i would have liked more greeting informations in the hotel room and food menus and room service

room service was poor.

on new years eve, we ordered room service from the menu

fan was not working in bathroom, sink was completely blocked, called room service and a lady came to see the sink, she was like we will see it next

we had room service for breakfast one morning & it was delivered for the time we requested

staff were really helpful and friendly and the room service was brilliant with lovely tasting

helpful staff as always! room service on and good!

is amazing food is amazing bed is amazing we want to buy it room service amazing

service, food, drinks, cleanliness, atmosphere, location, value for money, room service, pool, gym, hotel lobby, bar staff

comfy cosy room good room service lovely friendly staff

room service was amazing

room service was not every day due to covid

room service ended at 9:00pm

room service was spot on. very friendly staff all round.