room service staff was very nice even though she don t know english , he did a excellent job when

was the size of a domino and we was given one soap our entire stay,was very disappointed in the room service that given, we came back to the room and hair, a piece of nails and rubber band also a

website was misleading, it stated room service daily, closets in the room , cable tv etc but when twice my room was not clean we

also a nice pool where they have a friday happy hour but it was late and had rained

the wifi was on n off

the cleanliness and the pool. there is also a gym on the property .

incredible environment, great room, great for kids and families.

incredible environment, great room, great for kids and families.

to reach the airport and also the rest of the locations, they have all what you need like rest, pool, lot of space to chill and relax, you feel like in a luxe finca as we say all the staff was

however, the pool was quiet and gave me time to relax and rest

room service would have made the stay perfect (some rooms have them but ours didn t and there was not public laundry) no ice machines or room service

the extra large living space and kitchen were awesome, as well as the patio and view of the golf course

kitchen was well appointed with everything we needed

restaurants were very expensive. paper towels and dish soap in the kitchen would have been nice.

the kitchen was good with good silverware but lacks a good kitchens knife

the breakfast was very good, perhaps a little overpriced - the on-demand shuttle service to the private

would have appreciate a lock on the backdoor when going to the pool, bar or spa, and we did not have chairs at or table in the backyard

bar is right there

latoya, the bartender at the pool bar, and the waitress ruth were amazing

tropical garden, the pool and the bar of the pool

the location was good the staff was friendly the room service was good

worth to go especially with kids as they have facilities such as changing areas and a lovely big tree shade, not expensive

the pool area is nice and relaxing, and sometimes staff even came by to ask if we needed anything

there is plenty of parking in front of the hotel

we really liked the pool and the the aesthetic of the hotel

room service didn t exist

room service did not have much to offer

lastly i went back to the front desk to ask if i can order room service, the front desk person said i can place the order for you so i asked if he had a menu

room service at midnight was always awful

food and drinks were available 24hrs via room service or at their multiple venues

bad arrival/ frustration after we talked to ms diana

i ask for one,room service closed at that moment

if room service was already

room service was excellent

- toilets had dirty brown stains - couldn't reach room service for hours - shower was leaking - lobby was leaking toilet water on

no room service

spacious and clean, if you were out for the day you could leave your key at the reception for room service

we weren't aware of some of the rules for room service, but that was quickly solved.

no room service

too much mosquitoes and hotel wifi had some issues.

the room and pool

l the table minimum

very stable wifi

staf casino was also

the wifi connection was super! i loved the peace and quiet.

room service boy should be there bcz to keep language

location was excellent and clean, no room service boy

room service.

the night receptionist to give me fresh towels for next morning ,she refused to give saying the room service will give tomm when they come to clean the room

finally room service must have a better time to clean the room

no room service, average bathroom , expensive parking

plus, everyday we had a room service with fresh towels

there is a difference in what you do for room service and what you do for a check out

kitchen corner equipment, only one dining chair in a double-bed room

kitchen tap splashing water

experience: nice and tidy rooms with a view of a beautiful pool

room with the pool view

nice location and pool

pool was clean, and even though small, it was very nice to chill by it and have a bit of a nice

is ok, very close to the old town, parking is easy and free

there's no room service

the bed, room service everyday, pool

the idea of the bar in the back and the room service lady was super nice, the face expression of the lady when we arrived wasnt so friendly

we wanted to order room service but there was phone in the apartment.

no parking on the property

the outdoor shower drain was slow and caused a pool of water while showering

pool very small, but nevertheless cute and suitable for a round relaxation

we really enjoyed out time here, especially in the courtyard pool area

easily accessible by car, plenty of parking available

you can relax in the beautiful patio and at the pool

the hotel supplies you with pool towels, which are large

great staff and the extra amenities of their sister hotel is great, we loved the breakfast and pool area

the pool was also not at our stay but nearby

also the outside pool could be heated

free wifi in the room

view, the room, and room service far exceeded my expectations

amazing service, lovely people, amazing restaurant and bar at the sea

fridge required service for the first three days, but was finally rectified and complimentary breakfast provided as an offering for the remainder of our stay

friendly personnel, good location in the center with many restaurants. great breakfast.

breakfast was fresh and nutritious; food in general good, wonderful, unpretentious evening

room service is very good and the pool is clean

loved the beautiful grounds and especially the spacious pool

loved the coffee bar and light breakfast for purchase

also parking was very easy

room service is very good and the pool is clean

great room service & restaurant. initial welcome was great. good central location.

there is no room service

room service was best i have never seen

no room service in middle of night

is no room service

additionally, breakfast is free, which is awesome, but they forgot one item that we requested 3/5 days

the breakfast option is a must. the menu had a lot of delicious options and mimosa bar.

suite but it was sadly located directly over the kitchen in which the staff started preparing the breakfast around 6 am

breakfast, which is included, was perfect

the beds and the cabanas at the beach are comfortable with great pool service

room service should be eliminated

beach area is nice with enough pallapas for shadow , good room service, the swimming pools

room service and cleaning room services the room had cockroaches and the hotel service was terrible

room service was not good

a more robust room service menu for lunch and dinner would have been nice

my wifi in the room 2208 wasn't working had to go three times to reception and took 2 days before they

the fault of resort but it was over run by kids so not able to enjoy relaxing by the pool or having a quiet dinner

everything from this place, the beach, the food, the staff and of course the amazing olympic pool, even the gym had everything we needed

it was great for small kids

the free parking is very appreciated and excellent, 10/10 for that

only inconvenience of our stay was the somewhat neglected self-catering kitchen (no running water, defective microwave oven) (+) i also like that she provided a little kitchen as we had some food to cook although rather small in size not much room to prep (-)the bathroom door was broken and could use replacing. the kitchen was too small (-)description says there is a communal kitchen, but on arrival when we wanted to cook, we were told the kitchen could be used if you paid (-) guests can make meals in the kitchenette that has a refrigerator, a microwave and a tea and coffee maker (-) be aware that if you want to use the kitchen they will charge you us$25 (-)offer a kitchen, however they charge us$25 per room and this is not stated in the main page of booking

booking said guests will have a special experience as the family room offers a pool with a view

the pool was clean and the service that we got from the owners make me feel at home

this is not mentioned on this site

good location if you want to explore jan thiel, or even just chill at the pool

kitchen is very nice

pools and most specifically the kids pool are very comfortable and the porches at the apartments

the kitchen is well equipped but not made for cooking at all since there is only one plug for all

it also seemed like a great choice for families, with a kids menu and one of the pools designated as a family pool

it also seemed like a great choice for families, with a kids menu and one of the pools designated as a family pool