room service was great, fair warning, the portions are huge but the prices are reasonable

you either went to a restaurant or had to call room service for ice

service in the pool area, towels were not readily available, room service very standard for a high price

and takes along time to get room service

ich they would charge for like an order)

cost value of the stay, including the pool wich was amazing, super comfortable and big beds, the staff is super friendly and helpful,

and big beds, the staff is super friendly and helpful, they cleaned the room everyday plus the parking despite not being huge there's a way to park

the swimming pool is really good the facilities are always clean and the staff is friendly

pool is lovely when no children

the hotel is very cute, have a nice pool and good facilities. the staff is nice too.

liked the open courtyard for time by the pool and entertaining in evening

breakfast wasn't very good. only coffee and juice and a few crisp breads ...

the hotel has an enjoyable pool and resting/relaxing areas on the premises

room service the food is good

arrived at 9:20 pm and wanted to have something to eat, but we were told that only room service

menu room service only in spanish

is about 1 hour away on foot), i learned on this occasion that the hotel offers a complimentary shuttle every hour to transport guests to nearby locations

outdoor parking is available on the property, and a courtesy shuttle van will take you to shopping and dining venues as well as the beach and the airport

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space great for those with a

beautiful pool area

it's in a gated community and the parking is very secure that was a plus the only clothes

is beautiful, the beachfront fabolous, the pool wonderful, food, not so bad

stay here only if you are a big fan of golf, other than that is pretty expensive

room service could be better and maybe an umbrella to cover the sun in the private pool.

the birds and spider monkeys playing in the trees was cool - it was so tuff waking up to room service and planning our day

due to covid the entire restaurant menu was severed as room service, but the restaurants were open too

t an issue as all restaurants have outdoor

room service could be better and maybe an umbrella to cover the sun in the private pool.

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze from your balcony

menu for the restaurant and room service could use some updates

ids, room service delivering the complemetary

the chalets are beautifully designed, room service was very good

they could have had microwave in your room to warm up your coffee and rewarm your room service food

the pool is along the road.

good price, swimming pool, walking distance to the beach and shops, help with calling a taxi.

close to restaurants and casino

location, good air con, big tv with satellite channels, nice and quiet, good staff, great pool with bar and snack cafe, quiet at night, comfortable beds, good sized room with balcony

the location is good, the pool is okay.

rooms are pretty clean, and room service comes in everyday to make beds and take trash out

pathetic room service

i called room service at 9am three times and no one took my call

every time i would call to ask for help at front desk or room service they would take a long time to come or just forget about us

ac wasn't fully working. pool area very loud and full of kids splashing you.

the swimming pool is great, very clean

the pool

the restaurant and the pool

pool area and marcelino the porter who greeted us as if we were superstars

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

the pool and the area around the pool are very inviting

pool, the staff attention was excellent, the room service

son muchas escaleras, no atendieron una fuga de agua que solicitamos y tardo mucho el room service

late night room service menu is a disappointment

was good except slow room service

smells, dirty, room service food made us sick

fairly accessible clean pet friendly pool looked nice & inviting

place is nice, well decorated and clean, the pool was very comfortable, with warm water

it was modern and comfortable with a lovely terrace and a nice pool.

very nice arquitectura and decoration. pleasant pool. good breakfast.

), huge comfy bed, nice view, lovely pool

6) room service

the staff was great room service was great

the room service was great, i enjoyed the food

staff! they are so amazing! the reception team and room service

room service said they'd go in 2 hrs

breakfast and room service, and pool/beach service were all good, not exceptional

hotel is very good got everything you need 24 hour room service this is good can get beers at anytime as in acapulco bars close at 12 due to covid

also, room service took a while and the club sandwich was cold and tasteless

room service is pricy

rooms were clean, maid service was good. great location and room service was on time.

an email letting them know of our arrival time and they asked for a deposit for the tv remote and pool towels and when we were leaving apparently they couldn't find my deposit

pool was under repairs & not available room needed work & a good cleaning lock box was broken

loved how close my room was to the pool, and how centrally located the hotel was to the beach

terrible all over in terms of facilities, cleanliness and maintenance, expect the pool area which seems to have kept its appeal and is enjoyed mainly by mexican families

the pool

rooftop pool was dirty had a tamarind color, a lot of chlorine and no longer have a jacuzzi

included buffet and bar for a price

pool closes at 8 and they have a jacuzzi that doesn t work

us to has good wifi but is all open meaning you get the noise from the lobby, music from the pool and you are not audible

the pool accessibility and the attention from the cleaning staff.

amazing location, views are insane, and pool is great

the view is amazing, and the pool is very nice. the food is also tasty.

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was niceand so were the staff

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

the staff the pool very clean.

they wouldn t do anything about it, old and broken furniture, no wifi, bugs everywhere, filthy pool, loud, unsafe environment

the pool was filthy, very disgusting

we did an early check in, staff was very helpful

and they can extend for one or two hours the pool schedule, specially at night, and you can update your pool furniture for some more

the pool was filled to capacity and the water looked toxic

i had to wait every time to access parking

the parking lot seems okay, but one drives a bit further and omg awful

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

they let us stay in the pool after checking out

the space of the room the comfy bed the view the swimming pool

free gated parking

fantastic view. pool area is great!

pool was open till late