i think they should have some lounge chairs, or just more chairs period, down by the sea water pool

car-parking possibility

free parking

the view and the parking were great

breakfast was good. beautiful view.

liked the protocols followed by the staff to guarantee safety of the guests, the safety of the parking lot, how friendly the staff was, how clean the facilities were and the location of the

the space of the room the comfy bed the view the swimming pool

i had to wait every time to access parking

i loved our room. very clean and had a beautiful view. they have a little parking lot too.

pool, extremely noisy facing the road and the beach, the thin windows didn t help at all, the

the staff the pool very clean.

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area was niceand so were the staff

there although we did try their traditional oven baked pizzas it they were delicious also they're pool area

free gated parking

fantastic view. pool area is great!

pool was open till late

breakfast are good, the pool is clean but they close it early and the sea, you can cross from the beach to the hotel

they wouldn t do anything about it, old and broken furniture, no wifi, bugs everywhere, filthy pool, loud, unsafe environment

and they can extend for one or two hours the pool schedule, specially at night, and you can update your pool furniture for some more

we did an early check in, staff was very helpful

the pool was filthy, very disgusting

pool closes at 8 and they have a jacuzzi that doesn t work

crowded pool area, not able to get to use it

us to has good wifi but is all open meaning you get the noise from the lobby, music from the pool and you are not audible

amazing location, views are insane, and pool is great

value for money is good, pool area, staff is nice.

rooftop pool was dirty had a tamarind color, a lot of chlorine and no longer have a jacuzzi

terrible all over in terms of facilities, cleanliness and maintenance, expect the pool area which seems to have kept its appeal and is enjoyed mainly by mexican families

the pool

included buffet and bar for a price

i liked the room service. i had my bed made everyday. clean towels and clean bathrooms

the room service

rooms were clean, maid service was good. great location and room service was on time.

not able to take drinks or food and no room service available

hotel is very good got everything you need 24 hour room service this is good can get beers at anytime as in acapulco bars close at 12 due to covid

loved how close my room was to the pool, and how centrally located the hotel was to the beach

an email letting them know of our arrival time and they asked for a deposit for the tv remote and pool towels and when we were leaving apparently they couldn't find my deposit

pool was under repairs & not available room needed work & a good cleaning lock box was broken

staff! they are so amazing! the reception team and room service

room service said they'd go in 2 hrs

the room service was great, i enjoyed the food

from the front desk and room service to the restaurant, everyone is really friendly and worked to make our stay a great

room service is strange

place is nice, well decorated and clean, the pool was very comfortable, with warm water

mostly had it to myself) - there is sun and shade on it all day

fairly accessible clean pet friendly pool looked nice & inviting

great place, beds were comfy, super clean, great pool, staff were very helpful.

the walls are quite thin, so you can hear a lot of what's happening in the next door rooms and pool area if your room is facing that side

late night room service menu is a disappointment

was good except slow room service

pool, the staff attention was excellent, the room service

and my kids ordered room service and got sick with their food other than that the location is ok it s right next to a

smells, dirty, room service food made us sick

the pool and the area around the pool are very inviting

the swimming pool is great, very clean

smaller hotel, very friendly staff, nice pool, beach is beautiful but at times sea is rough so swim with caution

starbucks and golf club de acapulco across street

the pool was kept very clean and there was ample room for everybody

everything was good. the room, the pool, and especially the restaurant.

the chalets are beautifully designed, room service was very good

out of 4 times of ordering room service, for 2 they took sooo long to arrive we literally had to cancel the orders, which in

ids, room service delivering the complemetary

they could have had microwave in your room to warm up your coffee and rewarm your room service food

the food is fantastic, and you can enjoy a delicious meal through room service while taking in the ocean breeze from your balcony

rooms are pretty clean, and room service comes in everyday to make beds and take trash out

pathetic room service

i called room service at 9am three times and no one took my call

every time i would call to ask for help at front desk or room service they would take a long time to come or just forget about us

were helpful food was great everything was clean pool didn't smell like chemicals location the manager was excellent bed and pillows were amazing

the location is good, the pool is okay.

close to restaurants and casino

more pool time

pool is good but the area needs some pool umbrellas

good air con, big tv with satellite channels, nice and quiet, good staff, great pool with bar and snack cafe, quiet at night, comfortable beds, good sized room with balcony

due to covid the entire restaurant menu was severed as room service, but the restaurants were open too

the birds and spider monkeys playing in the trees was cool - it was so tuff waking up to room service and planning our day

t an issue as all restaurants have outdoor

room service could be better and maybe an umbrella to cover the sun in the private pool.

breakfast was great. the people from the staff were truly amazing, really the nicest.

also around the bar was lots of comfy seating areas

however, baxar offers a pool with warm water

supposedly free breakfast was just a very simple cup of tea and piece of bread, we had to pay separately for any

the breakfast included is disappointing

the experience, the yoga lesson free, the lagoon ride free, the breakfast, the mezcal at sunset

dirty pool

parking onsite was handy and the location was safe

we didn't use the pool as wasn't sure if it was cleaned out or not

very friendly staff nice gardens and pool

beautiful pool area

it's in a gated community and the parking is very secure that was a plus the only clothes

about this place is location, twenty minute walk to princesa imperial and every room comes with a parking space great for those with a

the pool is exactly what you need after a hot day on the beach and/or exploring

's only one room that designed for 2 persons) window

bonus was the bikes that we took daily - once to barra de coyuca and then to pie de la cuesta

more of on demand cons room is not a pool view, just over looks small water pond

menu room service only in spanish

room service the food is good

arrived at 9:20 pm and wanted to have something to eat, but we were told that only room service

good pool

the pool could have been nicer and a hot tub would have been nice

i don't mind dogs, however i do mind them in the pool, around my food and sleeping beside my beach chair

parking is spacious but entrance to the parking is very tight

friendly, kind and caring employees, impeccably clean, free parking and beautiful views

is well located on beach front ; access to the beach ; nice swimming pool for relaxing they receive pets

the pool is also very nice size for the facilities and the shaded area on the beach was excellent

cost value of the stay, including the pool wich was amazing, super comfortable and big beds, the staff is super friendly and helpful,

and big beds, the staff is super friendly and helpful, they cleaned the room everyday plus the parking despite not being huge there's a way to park

the swimming pool is really good the facilities are always clean and the staff is friendly