when we called room service even if the lines are busy they would call us back to ask us if we needed anything

i didn t like is that the water on the pools is not heated, no water bottles for us at bars, no room service due to covid, but everything else was great

d other covid pre-cautions), all inclusive means all inclusive from 24 hour room service to a fully stocked mini bar

like special cabanas for elite members, a la carte breakfasts, all inclusive room service, the coctail drinks at the bar are really nice and not al all watered down

no laundry services room service options lacking entirely had to call to get the mini fridge stocked up as

room service knocked on the door 3-5x in the evening or at times day, it can be too much at times

room service was good. hotel bellman's were nice. like location on medona beach

room service is a charge

i had to call room service to come clean our room

i called and asked for a room service menu, and it never arrived

room service was so good and prompt

did not provide clean wash cloths after cleaning room and left tp holder empty and had to request room service

24hr lounge and room service was subpar

the room service options were subpar and didn t meet any basic dietary restrictions

you would have to ask specifically for top shelf alcohol and no room service.

the daily room service was good

signed for kitchen sinks not bathroom size), had tiny ants everywhere in kitchen area

comfortable, safe and quiet facility with a pool.

electric stove in the kitchenette was working sometimes

kitchen was perfect! if you get fresh foods, you can cook in the room!

no real amenities, no room service, beds were

we called for room service at 9 and they said that kitchen closed at 9

beds were nice and comfy, and room service was very consistent

my kids were thrilled

was very nice and the court yard was beautiful with the tropical vegetation and the infinitely pool was clean and and large

room service was better

on last day ordered room service at 5:45 to watch football game- never showed

they do have room service though

room service chicken = food poisoning. every time room service came it was cold and slow.

feel in an all inclusive resort, i should not have to pay extra for room service

i also got food poisoning from chicken strips on the room service menu so please avoid this

included breakfast was delicious. room service did was delicious too.

breakfast buffet and room service was excellent. regular staff all was polite.

also it is not adult only as advertised, there was a bunch of kids all

get loud at night and the pool turns into a beach club during the day

also it is not adult only as advertised, there was a bunch of kids all

: staff, location, facilities, room size, cleaness, beds & pillows, great a/c, room service, thanks to matias, myriam, carlos, juan carlos and the r

no room service and hotel restaurant food can be better.

c attached), it looked and tasted disgusting and i couldn't find a single piece of

noisy outside no hot tub no restaurant for room service but local pizza places did deliver

tv sound leaks in from neighbouring room, service is terrible and staff are rude, fish tacos from room service were raw, pool area plays loud hard rock music, pool is not very

the staff was great, food was fantastic, the rooftop pool was amazing.

staff was really friendly and helpfull. the place was clean good room service.

in case you bring a rental , parking was easy . staff is very friendly

the breakfast was good and the stuff was friendly

the views at the pool were just breathtaking

oh, and i loved the gym

the room service staff were very nice and attentive

the all inclusive did not include room service and did not allow us to take food to-go to our room

order room service breakfast and get out at night

great breakfast buffet and room service

room service was prompt and professional

room service was spot on and the food was super fresh as well as delicious

i knew it was under construction and that their main pool only received limited sun exposure

because the music from the roof top restaurant was pretty loud and at times, there were a lot of kids in the pool that can be too loud

our balcony with a lovely jacuzzi and bar couldn't even be enjoyed as it was also positioned right above what seemed to be some sort of

the rooftop 360 bar and pool is amazing

excellent room service and room in general.

room opened out to the pool which was nice but the only window looked out on where the laundry was hung to dry

loved the pool and seeing all those kids having fun in the pool

lots of kids in pool

kids screaming for all hours in the pool

24 hr room service

room service

you have to order room service to get food delivered and that's not included in all inclusive package

room service not available 24/7

everything was so expensive. room service

the rooms were beautiful with the little pool on the balcony

great pool areas and beach

it s a luxury resort with laid back feel and staff at all levels from beach to pool to room service / restaurants was top

pool area is fabulous and restaurant was very good

smiley, polite and helpful

were excellent and helpfull; property was great; so nice to have a spa and gym

gym pretty hot, there was some aircon but not enough for a gym especially when busy, which is a

t all restaurants were amazing so go to them to eat)

the food wasn't all that good especially room service foods, we ventured out most days to eat at restaurants

room service was fabulous, we ordered room service at least twice a day

room service had really good options

the staff that spoke english were great but there were some challenges with housekeeping and room service because they did not speak english well

pillows were very hard. maybe need more umbrellas for the rooftop breakfast.

rotton strawberries on the granola, pool could use a regular cleaning

pool area and the gym are ok

ffee, juice, eggs, beans, veggies, fresh

the pool was great

the room was spacious. the security was nice. the laundry service was convenient.

the staff was friendly. we liked the laundry next door. close to downtown

parking spot for our rental car right out front was

there is also a laundry in the hotel, where you can have your laundry washed at a reasonable price

very fast wifi

never see so beautiful garden before, it was like an oasis at the desert with a small private pool

small pool, the gardens, and sitting room complement each of the guest rooms

very clean has area by pool to sit and relax they were very out going to help me easy walk to water and restaurants

we loved relaxing in the courtyard by the pool in the afternoon

the pool and courtyard area were gorgeous and we enjoyed having coffee and reading by the pool

rooftop bar was the fantastic

the terrace bar was great and we really enjoyed the staff there

the roof top bar was fun

quaint; mezzanine bar lounge;

room service was really bad :( often at poolside i needed to seek someone out for drinks / food / (+) well run resort, from check-in, follow-up, facilities, cleaning, room service, pool- (-) room service not included to me is very disappointing enough i would not stay

kids club

eks 1 and 52) plausible but there is an up charge

service was really bad :

having 3 kids makes the christmas and new years weeks

you couldn t get a drink or food, without ordering room service, after the only bar/ restaurant closed

ud83dude4fud83cudffe room service 22 small pieces of fruit for $9

we paid all inclusive and room service was not included and there was no snack bar to take something back to your room and if

didn't like that the hotel's room service was very expensive

room service at night

ep in

the pool was great, the room service was good and the room was clean and

room service was good, maids all very nice, food was okay

room service food options are limited but has plenty of on-site restaurants

we only ate room service, pool side and at the sports bar so i can t comment on all restaurants

room service got sick as all get out last 48 hrs

room service could offer a menu

more options for room service.

room service under promised and over delivered

the mini bar is replenished daily or as requested, and the room service was pretty good

the attention to detail on every aspect from the rooms, the extra accommodations, punctuality on room service, cleanliness of rooms and grounds, safety, i

the pool-side bar offered a stunning view of whales while we ate the best ceviche ever tasted and enjoyed

awesome pool. great food. awesome, helpful, and informative staff

the staff (everyone - dining, beach, bar, housekeeping, facilities, gym) were outstanding (+)fantastic gym

a man named fernando was our pool guy and his service and attention to details were great

the restaurant was delicious and friends got room service and said it was really good

no food after 9:30. no room service. far from town.

also since its a time sharing property so unless you stay more than 7 days there won't be room services

also, we had to call room service because one of the tv's were not working

liked the view from our villa and that they were able to assign our kids a room next to us in an adjacent villa

room service food was horrible, all inclusive was not all inclusive

the infinity pool with the view was the best!

while the private pool was lovely and very well heated, the overall upkeep of the unit felt shabby and neglected

property had a lot of cockroaches and we werent able to use the swimming pool and jacuzzi

some of the items around the villa pool were in need of a little touch-up

ever present problem of inconsiderate people staking their claim on the pool lounges early in the a

the pool area is lovely and the landscaping is very well

the pool area is lovely and the landscaping is very well maintained and pretty

very nice spa as well cons: for the price of food in restaurant it could be slightly better and the drinks

pros: huge rooms and terraces views are lovely, the main pool is great with good service

una and cold plunge)

the spa was very nice, i had

best gym i have ever seen in a resort

two massages and used the facilities

quality of food from room service has gone downhill from the last 2 times my wife and i been here

cept room service)

were small gift shop needs expanded unable to walk to town- remote room service food/options

room service could of been more better understanding our request

is difficult to get to the food you have already paid for

restaurants shut down at 5 even by the pool so you were left to ordering room service which took longer than expected

room service was extremely slow, food was late, cold and order was incomplete

24hr room service was also a nice perk

excellent staff. gret room service too

more turkey options for breakfast and lunch ie turkey hamburger... especially room service..

we ended up just using room service on several occasions

another thing we did not like was while it was all inclusive, room service was not part of your all inclusive and you could not bring food from the restaurant to

room service not included in the all-inclusive option. last restaurant/bar closes at 10pm.

grounds, pools, mostly friendly staff, accommodating room service, and overall quality

the two of us, but we were very disappointed by the discriminatory policy of the hotel against kids

food was average in de cortez, painfully slow in pitahayas and poor around the pool - plus extremely expensive

great beach, good pool, slow service

the pool was cold wish it had a heater for the colder months but overall all the hotel is gorgeous

room service is extremely expensive 300 pesos for a hamburger? and it didn t taste too good!

also, room service never delivered

los cabos which seemed to be the main attraction, however when we even stayed in the room, room service and the in-house amenities were enough

we order room service twice and twice they got it wrong

good taco bar

- from the greeter to the manager to the golf cart attendees to the waiters at the restaurant

quick golf cart ride to the beach area and carts are readily available

room service was great

room service was slow.

extra kitchen supplies, cups/plates etc were great for room service or leftovers from a restaurant

the room had a fully stocked fridge, room service came around often and promptly when requested

the room service was quite phenomenal, and was very convenient

there is free room service anytime you want, so if you miss any meal at the restaurants you can just call for

offer wider selection for room service, maybe be able to order from the actual restaurants for room service

then their was no mini bar and/or room service included in the all inclusive package

room service was also punctual and the food delivered to our room was good

great service 24hr room service

room service delivery cream very quickly on request

every day i end up calling to restaurants or room service from my room and no one will ever pick up their phones

the room service was pretty bad. we would ask for something multiple times and not get it.

it was comfortable, and they were more than happy to bring us ice and any room service we needed

every morsel of food we ate was incredible, from room service to pool food to restaurants.

food is great, breakfast at mezcal was prize deserving

the breakfast was good. over priced and under staffed.

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or heavy

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or heavy

unfortunately, the price for a family with multiple kids weeds out most people

pool

unfortunately, the price for a family with multiple kids weeds out most people

cluded) on the terrace overlooking the ocean every morning

bring everything you need to enjoy your day at the pool when you head down for breakfast

it, the decor, my comfy room, the sweet and ever helpful staff, the beach, the cool water of the pool to dip into

the pool area is small and there wasn't much activity going on

the breakfast was exceptional with normal menu and extra healthy choices.

the spa is also obscenely priced

while the spa is beautiful, the masseuses and attendants could use better training

the infinity pool chairs were quickly taken in the morning, could be a members perk

great drink selection and pools

amazing free hydrotherapy spa experience

i love the personal pool and outdoor shower.

we enjoyed the pool area and were able to see whales jumping out of the water right from the shore

attentive and polite staff, ample coverage for reception/concierge, cleaning, butlers and kids sitting

attentive and polite staff, ample coverage for reception/concierge, cleaning, butlers and kids sitting

the room was relatively ordinary and the plunge pool wasn t heated

food fair at best. room service was best place to eat. many staff members unfriendly.

all inclusive and service room service was excellent

we ordered room service the night before and the order quantity was wrong upon delivery

the 24 hour room service was amazing as well as all the delicious restaurants

room service and the food were really good, considering it was all inclusive; i would have expected

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait to go

holiday - views facilities staff food spa amazing gym and fitness classes surfing beach up the road can t wait to go

very clean ,friendly ,room service was on point,food was great..

we ordered room service

sh they were open earlier/later), and maybe could use more options for room service menu

great room service and spa facility

the beds were extremely comfortable , the room was spotless and room service - outstanding

ough very good) *meals at the restaurants, at the pool and the room service, are rather poor, and some even worse than that

thanks to our room service who kept our room clean and comfortable twice a day and made us laugh with all these

room service food selection is very minimal

0 mxn = 30 usd)

room service also so so

loved the pool options and great beach location

love the grounds, love the pools, love the beach, restaurants are awesome and accommodating to allergies etc

the spa was incredible as well

the aesthetic of the hotel, fitness facilities, and close proximity to the beach.

there s a bar at the beach is well with swings as chairs

room service and mini bar included staff could not do enough

room service was prompt and the ride service set up through the hotel was great

other than that food is good off the room service

room service an delivery of food is prompt, hot, an beautifully displayed

don t be afraid to use the 24 hour room service for anything you might need

view and very good restaurant and nice pools

did not have breakfast

bathrooms close to the pool area, we had to walk up the stairs several times while enjoying the relaxing pool

like almost everything, our room was nice and clean, staff are helpful, i wish they have a mini bar around pool area that would be perfect i commend it

team around beachside including pool and restaurants were excellent - in particular axel and marco as entertainment hosts and mario

have breakfast but the room first given at resort was unwanted a room looking at a wall and not