good breakfast and great location

great room. fantastic breakfast. super clean.

breakfast area was way too cold.

exelent breakfast. spacious rooms.

pool was small and unattractively landscaped

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

i also liked the room service and the kitchenette

the breakfast was good. due to you did not have to pay extra for it

clean room at a fair price - breakfast included

it would be nice if breakfast started at 6 am.

the breakfast was good

the parking area is fair sized and easy to access

the breakfast which was included was delicious

was a full breakfast menu and all of the food i tried was delicious

very strange breakfast deal

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

plenty of hot water. we did not have breakfast.

there was not breakfast

the included breakfast was too little and the price is a little high

the lady that received us was absolutely wonderful and cooked really good breakfast

great homemaid breakfast, we recommand this hotel at all

location, staff were superb, delicious breakfast and nice decor

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

the hotel has a restaurant, room service is also available

i really wish they had a coffee maker, in the room. but room service was efficient.

excellent customer services from the front desk to the room service

excellent location. breakfast was very good. staff excellent. free parking.

the wifi to work a little better in the rooms. had to be close to the door in order to get wifi

the food from room service

room service was prompt and good value

rst room was leaking from the ceiling and the second one, need 10min to have hot water) - room service food is not so good - in a shopping center, so not

room service shall be improved

excellent covid precautions...touch less room service and very helpful and friendly staff.

room service did great going back and forth plenty of times because they would give them

and the room service is too slow

location good staff friendly and once they made an error on room service corrected immediately.

room service guys were great too

last room service was a great touch added to serve its clientele

there's no room service and even no minibar (just an empty fridge)in the room (-)be to increase the attention to detail with their customer service in all areas (restaurant, room service, concierge, etc (*)be available, as it depends only of cuna, which is a great choice but if it gets crowded the room service is not efficient as the phone is not attended (+)room service was terrible (-) i was told by room service they would not remove our dishes/trays after we finished with our in room dining (-) it took for exemple almost 48h for someone to pick up the room service tray that was left by a cleaning lady left in front of our door

the pool on the roof was very nice for cooling down as we were there during a very hot week

a really good gym, simple facilities, but clean and ideal for some light weights, cardio machine and or floor

the rooms were so quiet, pool was amazing as well as the cocktails and restaurant with an amazing breakfast menu we couldn t beat when we tried in the town

fabulous gourmet breakfast on a lovely terrace

the rooms were great, room service delicious and the staff very attentive

the phone in room was not working so we couldn t request room service particularly at night time

service and facilities were exceptional, great room service and the food at the restaurant was great as well

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

breakfast although a little expensive

a lot of burnt bulbs in room, machine ices out of order and the room service is extremely low comparing to another hyatts across the globe

and communication during my stay very bad facilities, lack of hot water at night slow room service

good food for room service and the italian restaurant was delicious and great value for money

cludes luggage at the street level) to front desk to room service to the beautiful room i stayed in +++ delicious in-house restaurants and bakery

we also were able to order room service by 2 am and the food was absolutely amazing

the walkway to the pool was wooden slats which weren't fixed down properly

d hot) day i could ve used that swimming pool also, no breakfast buffet

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

after a very tiring

i also enjoyed the pool and the room service

air con was fierce and the room was cool within minutes no pool but has a

guests can enjoy a small pool, a gym, and parking if renting a car

liked that staff was friendly, the excellent breakfast, and they took care of our laundry

the pool needed to be clean due to leaves falling

staff were all very friendly, the guys serving in the breakfast area were also very attentive

the toasts they gave us at breakfast were a bit hard a couple of times

we had an early check in and mariela was wonderful in helping us.

the breakfast is excellent

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

but they make up for that with a very inviting breakfast and very nice lunch

came in a big group, several families with lots of kids

spacious, good ac, parking, the staff is friendly and helpful

breakfast severely lacking and the restaurant next door is a joke

big and clean rooms, nice beds, clean swimming pool, friendly staff.

good location, near paseo montejo ample parking lot friendly staff

it was ok for a 2 day stay. parking spot

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

very polite staff, parking area seemed secure.

staff, breakfast, location, facilities

the breakfast was delicious and the cocktails too

it was probably the off season but the pool wasn t maintained

breakfast was wonderful--raoul, our waiter, was exceptional

the staff were excellent especially raul who served our breakfast

room was initially clean, but then room service was horrible

room service from the restaurant was quick

room service

room service was terrible

they dont have room service

restaurant on site with room service available

clean water at the swimming pool and embellish its surroundings.

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool, prefer outdoor pool

there was no drinking water provided, and the room service told me they only serve quesadillas, not even a local dish, no other food

room service was good

room service is good and prices affordable

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

room service was fair. cleaning girl was doing her best.

the apartment and pool area provide a great place to relax and hang out before exploring the city

the pool is big and the amenities were great

spacious and comfortable. common areas are also fantastic including patio and pool

pool wasn t clean

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

could have better gluten free breakfast options- otherwise the breakfast was very good!

i am vegan and they prepared a special breakfast for me that was outstanding

wonderful. great fun for the kids. lovely place. very comfortable suites.

tasty breakfast every morning

u take drinks out of the fridge and tally in a notebook), and you enter

spacious room for three adults, very good

breakfast has to be better for this type of premise

the parking was around the corner, and while not large, i could always park my rental car there for the

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

the pre purchased breakfast did not include the whole menu.

breakfast, it is not enough, so you have to order additional items.

has plenty of space in the parking area

they made us a fruit breakfast to take out at 5

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

the rooftop pool is a perfect place to relax and cool down from the heat

there was absolutely no wifi signal in our room.

our room was number 8 by the pool

there is a roof top pool

we used the laundry service, it was 150 pesos

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

beautiful hotel. stunning pool.

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

perfect set up. pool, rooms and breakfast area

lecanda is an adults-only oasis in the center of merida

breakfast

pool looked like it hadnt been used in years and was not inviting at all

great breakfast , wonderful art in the dinning room, good coffee /espresso .

only two chairs at swimming pool which limited how many could use it

not much really, they even have parking included one block down the road.

pool could use a stronger filtration system as it is large and pollen tends to collect

our room was huge and the private pool/tub was great

nice pool, lovely rooms & great staff

worst part is that they have a kitchen in their facilities

complimentary breakfast was so yummy and the hotel was absolutely stunning.

american breakfast was the worst! location is great.

breakfast and flavors of the meals were simply delicious

the housekeeping and breakfast staff and the pool.

there was loud music coming from a bar next door

had to pay for my breakfast

breakfast is decent.

you can order room service and wine

r room service) was not only tepid but 15 minutes after finishing it, it was out of my body

e minibar is limited) to your suite as well, which we did

allergies, after 9 nights eating out in the region, the meal i ordered from the restaurant

e only

which was very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

if i had to mention something it was the pool service could have been quicker

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

georgeous public area and pool. great value and location!

the only thing i would mention is the loud music from the bar next door, which kept on playing music well after midnight

wifi signal very weak in upstairs room.

parking is available around the corner, no problem at all

check out bacchas wine bar next door

we really enjoyed using the pool and the attentive bar service

lovely pool, incredible large and romantic bedroom with balcony and great view

parking was not ideal, but it is one of the few downtown hotels that offers parking

the bar staff mixes excellent margaritas and reception staff is very helpful and charming

the parking was down the street and around the corner so not very convenient with luggage but it was

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

included in our reservation, but luckily we could buy a very good cappuccino in the hotel's bar in the mornings

nice room, small pool but kids enjoyed it.

we also had a beautiful pool here, but we didn't have time to take advantage of it

very friendly, helpful and english speaking staff, centrally located and free car parking