can be fairy busy on the weekends, so you might need to remind the staff for room service orders but a lovely experience overall

decent spa facilities

the swimming pool and the spa installations are really complete

the sauna, the pool and the jacuzzi were very nice with a nice view

the swimming pool and the spa installations are really complete

bike and went for a good ride to enjoy nature outside the property and came back to have a great breakfast

room service was delicious after a long week of travel

loved the building, the room, the room service was really good

the food we got via room service was good but not excellent.

the swimming pool is a bit cold but the jacuzzi next to it is hot

swimming pool is in front of the road, so not relaxing at all

there was very good wifi and my room even had an ethernet hookup

they offer sufficient parking for 4 full sized cars (plus some extra room for a couple more motorcycles if needed- and it

the room keys didn t work in the gym and pool areas.

we got in too late to check out the pool

the rooms , workers and breakfast!

excellent location! big room with comfortable furniture. good parking space and access.

our kids enjoyed the revolving restaurant:)

service and room service were on point

we ordered room service

we even had to hurry to order food from room service as this was closing as well

also, the check in and check out procedures were surprisingly slow, there is no 24/7 room service

surprise for a hotel of this category and price), and one of the two elevators is

and the three flag restaurant in the hotel had very nice food and accommodating staff, we had room service and it was great

easy to get to airport clean room service was easy but expensive

had parking, was cheap

they had parking, bed was comfortable

wifi was too weak in our room to be usable but okay in common areas

always at front lobby area of property (parking)

breakfast really good

breakfast was tasty

the breakfast included was great and despite the place not being sign posted outside you receive very

very well maintained, clean, gorgeous garden, very nice and welcoming host, very tasty breakfast

very quiet. the host is super nice. the breakfast was good. everything was clean.

the space was super clean and comfortable, the garden was beautiful and the breakfast was delicious

very safe parking and quiet rooms

large, very comfortable room, close to airport with included transfer, good breakfast, good wifi and hot water

small hotel with great host's, close to the airport, plus a good breakfast and airport shuttle service

the roof is a lovely spot to relax with good wifi

not much. they have wifi and breakfast and hot water. feels like you re staying with family

the one way shuttle to the airport was on time on both occasions

at 4am and they even had prepared sandwiches for us to take with us, as it was too early to have breakfast

nice breakfast included and friendly staff

easy check in, safe car parking, airport shuttle, breakfast included

, shuttle is right on time, 3 minutes from the airport

my phone wouldn t allow me to order room service.

2nd floor because i walked by but the room doesn't have information on the hotel amenities like room service spa and the casino in the first floor

staff, room service, wine list

room, wifi availability, not available services

the gym is surprisingly big and has a lot of equipment. but 3 out of 4 treadmills didn t work.

the room was spacious and well-furnished, fastest wifi i found in guatemala, good breakfast, and located in a safe gated area of zona 10, staff was

everything, not too much the wifi signal!

no tortillas with the typical chapin breakfast.ud83dude43

the beds were comfy and the wifi above standard for guatemala

no water filter in the room, not the best wifi, at least during my stay.

kind chef who delivered room service to me

walk from a huge mall with lots of options, the breakfast is lovely and there is the option of room service with delicious food at very fair prices

location, easy parking, small but nice courtyard, free breakfast, friendly staff, yummy room service

on the type of traveler you are, but they do room service every day

breakfast and rooftop was great, nice room and central courtyard

t door locks) breakfast so bad, for that price i can get something better

and location is perfect, close to the airport and shops to get breakfast or other supplies

the staff was polite and friendly, the beds were comfortable and they served good breakfast

strong

all using the same restroom, no hot water to take shower, not private room

clean, newly renovated, parking, great location, friendly.

good location, easy parking, comfortable bed

the wifi didn't work well in the room

huge rooms, very clean, great breakfast

secure parking (but pre-book as only 3 spaces available) (+) off street secure parking for our car

very cute, beautiful art and artifacts for decor; super helpful staff; good breakfast.

property is comfortable and had a beautiful courtyard to eat breakfast in

) delivered it to my room on a tray, just like room service at a proper hotel :) wifi worked well and bed was comfortable enough, if a bit small

room service food is delivery from nearby restaurants and was very tasty

excellent breakfast, wifi and 2 mins away from the airport

great place for kids to run and play

ly 1-2 spots that we could see so book ahead of you have a car

tip is incluid when you request room

parking, very close to the real downtown (in terms of restaurants, shopping, etc)

was close to the pool and i was noisy during the day as i could hear many people talking

very clean. loved it had a full kitchen. couldnt enjoy it due to short stay.

swimming pool was dirty

rooftop pool, safe, clean, staff very accommodating

a night prior to flying or post arrival, friendly welcome and lovely rooftop terrace with a small pool

information in booking and in the hotel, room service

security, facilities, staff hospitality, breakfast, restaurant, room service, meals, tranquility of the hotel and surroundings, welcome drink

eager to help, nice decor in the restaurant good breakfast with not so good food alacarte, good room

the room service food was cold upon arrival.

od) is low quality, the pool is shared with other property so you cannot use it

so close to the airport, the staff were gorgeous, free breakfast in the morning.

it offers private parking nearby and it's ideal for travelers who wish to spend one night at guatemala city

increible breakfast, nice staff

many things, go and eat at the taco place 2 doors down, bonus they are open till 4am and have a bar for the traveling folks who get in late and still want to have a drink

parking area is very small, during the day it was packed but at night it was not a problem

there is also free parking and the included breakfast is very good

clean & discrete it was. i love the room service & food too!

i like how they offer options to order room service

ordered room service a couple of times and the second time my order was forgotten and i had to remind them

they had room service dinner

they offer a convenient shuttle service, room service, and an easy check-in process

room, room service and comfortable beds

the breakfast was super complete, and the room service was excellent

they had a casino in the same building and the gave me 200q free to use at the casino, amazing

parking is not directly in the same building

the guys at the parking lot and the entrance were very

room was dirty... room service menu limite . and breakfast bar alwas cold food

room service was great, the food was really very good

heated pool and jacuzzi 24 hrs

the breakfast was fantastic

the breakfast was amazing there were so many choices

room service food was the best i have ever had

also room service was very delicious food

loved the pool and gym

nice facilities, great outdoors pool and jacuzzi, kind staff, and a peculiar add-on that turns out to be useful in these times: an

the gym has enough equipment to accommodate the guests

they have indoor parking and a pool table. they have a clean kitchen to use.

room service

reception, booking a car, room service and particularly check in and payments were all a shambles pool area was very shabby

room service

the room service and the brunch in the restaurant were both very delicious

all the check in and room service was went very smooth

sometimes room service would take long but that didn t really bother me.

i also had the most amazing salad delivered by room service to my room

the room service food is amazing, and the overall atmosphere of the hotel is very classy

uld not figure out the restaurant set up)

room service was great in terms of the flavour and portion of tbe food, delivery person service and

room service did work every day and took a long time to deliver the food.

phone was broke, so i has to call from muy cellphone to room service, also when my couple arrived no one help to take the bags to our

room service stopped at 9

room service woke us up at 8am to ask if we needed anything. breakfast buffet was very basic.

bottoms of phone at the room did not work

sgusting)

she was host, waitresses, room service

they have room service and what we ordered was really

room service tray had quite a bit of mold

is very good, if you rent a car they have parking available

breakfast is served very morning from 6:30 to 7:30

breakfast was good

no breakfast

breakfast was delicious and receptionist at check-in offer to bring breakfast to our room at not

free parking, large comfortable room and bathroom..wifi is ok

breakfast was limited but ok

free parking, large comfortable room and bathroom..wifi is ok

didn't expect to pay for parking and breakfast given the class and price of the hotel

staff, parking, and location are great value for the money

the room decor and kids

place with a wonderful mission to help guatemalan kids in need

free parking in a secure underground carpark

free wifi

good for 1-2 night stay the wifi worked good

good wifi/internet/network

clean good signal wifi comfortable bed good location

clean, good signal wifi,comfortable bed, nice staff , cheap

wifi, big room, clean, nice staff

good wifi, close to the city center, resonable price.

window and you can hear everyone talking like they in your room, there is noise in mornings , the wifi stop for a day, you have to wait to buzz the door every time you go in or

wifi, clean rooms, updated bath with rainfall shower head

wifi was frequently going out. very noisy during this holiday week. breakfast was not included.

the air conditioning and wifi in my room worked well too

the laundry service was pricey, but i needed a few garments washed and they did a good job, same-day

beside the bed, they were on the other side of the room, but the main problem was that the wifi

wifi is only available at the lobby and the signal was not very stable.

wifi on the entire hotel not only in the lobby

they actually offer breakfast but you have to move down to a restaurant which is located next to the hotel

staff was so accommodating and friendly, and the complementary breakfast at the corner restaurant was great

strong wifi, okay cable selection

only inconvenience was trying to get room service in the morning

didn t like that there wasn t any refrigerator in the room so we had to keep calling the room service for ice but everything else was excellent

room service breakfasts were amazing

desk, maintenance, room service, restaurant staff - everyone very polite, knowledgeable and willing to please guests

pool is nice, room service breakfast was yummy, check in and check out times have improved, i like to stay here

staff, wifi and cable.

the wifi and fan worked. new curtains.

close to the center the wifi is good.. good location not to noisy by traffic

wifi on the room 2) there wasn't any reception, everything was dark

wifi strenght in my room as poor but in the central area was ok.

nice, clean rooms. very secure location. kids enjoyed the pool and playground.