breakfast is great and we'd recommend booking the half-board option to enjoy a great traditional

we enjoyed cocktails and dinner and our own private plunge pool in the suite

breakfast was great and there were lots of options for the free breakfast included in the room rate

super nice home made breakfast, lunch and drinks

rk) in the veranda and could ask for coffee, i stayed for a late checkout in the pool

the onsen/warm pool is absolutely lovely

also be aware the pool area doesn't get much sun

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

the pool looked good but we didn't have time to try it out

the staff is very friendly and the hotel is clean. the hotel has a pool and you can relax.

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

spacious and comfortable and thoughtfully laid out the small gym is surrounded by windows and the pool is lovely alex at the front desk was awesome

beautiful gardens, very nice pool and lounge chairs

great rooms. lovely garden and pool area. staff very helpful and efficient.

loved the pool

amazing design of the room but also all the space around is unique spacious parking lot welcome drink :)

we also enjoyed cooling off in the pool

that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping

for us it was also very nice that is an only adults place so we could relax and enjoy having time in the pool or a drink in the restaurant

hotel, lovely staff, good restaurant, they have extra activities, rooftop bar area and pool, great rooms with excellent amenities e

room with a nice pool to cool down from the city's heat

we used the pool frequently and although it is somewhat small it served its purpose

the water in the pool was stagnant, and it didn't seem so clean that i would have wanted to swim in it

the breakfast was one of the best and biggest we had in mexico

staff, delicious breakfast, clean pool, huge bed

very good room service, comfortable acomodation, mosquito net in the window, silent ventilator.

there were parking spots inside the hotel

no ac in that room no sound proof windows slow wifi

was free private parking on the property

located within walking distance to the city center, private parking on site

the truth is that it is a good hotel, clean rooms and pool too

the swimming pool was amazing, really long and went around the corner as well, you could swim laps in it

and like always the staff is very kind and help, is my favorite hotel for the rooms, pool, great wifi and beutiful restaurant

ac, good wifi

only thing i could say, was the wifi not super strong in room

staff: there's very little staff available, both at reception and in room service

great location near city center valuable price room service and free water

time i made a request for room service i had to pay promptly, it wasn't possible to pay during the check-out

- great location to both centre - cheap - clean - pool was great - room service was cheap

beds were way too hard to sleep in and room service would turn off the ac units every chance they got

good climate in hotel + quiet but close to city center + good service

there was daily room service and the cleaning ladies are very sweet by bringing fresh towels and making your bed

om service, laundry, parking) + english speaking + good breakfast selection

th room service) -

they have a very cheap laundry service (1 dollar) and you will get your clothes the same day (+) i loved the laundry option which served me well at the time (+)cleaned and central but not noisy. laundry facility very quick. (+)good climate in hotel + quiet but close to city center + good service (room service, laundry, parking) + english speaking + good breakfast selection (with room service) - a lot of (+)really friendly and helpful staff, cheap laundry service, good value for money (+) we also left laundry to be done whilst we were away and it was there waiting for us when we got back (+)the position was close to the city center. great the laundry service. (+)beds had problems getting hot water to work, but once it did, it really worked well 2 kilos of laundry washed for $60 (+)from the ado terminal, friendly staff, beds were ok, room size was good,, lots of tv channels, laundry service good and available within 24hours (-)laundry service used bleach on a few of our clothes, which ruined them.

the pool was clean

there is a decent lobby where a few clients would sit down and enjoy the wifi and air conditioning

good hotel for the price we paid. location was excellent, with free parking and internet.

the price was excellent, and the staff were kind. the pool was also nice.

price and the parking facilities are just next door, making it very convenient

great design, soothing space, super pool area

the wifi works perfect

pool hours

the wifi was amazing and the staff were great

the wifi is well working

the pool could be open a little bit later would be great.

very good breakfast and bar with a large selection and reasonable

we needed to do laundry, and although the hotel doesn't offer this service directly, they were able to get our

the pool is very very small - useful for cooling down. no other criticisms.

breakfast was delicious and the staff were very friendly with great tips to explore merida and

wifi connection, shower either cold or burning hot

size of rooms pool staff cleanness of hotel

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

swimming pool, location, character

comfortable hotel in a good location. nice rooms and the pool was too.

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

not the hilton, but the staff is friendly, wifi works great, and the maids kept my room spotless

wifi very weak

beautiful building, rooms are big! wifi sucks though.

great location, wifi works well, hot showers

cond) room was very spacious with good hot water pressure, clean enough, pretty good wifi and socket near the bed

i did not try the food there and the breakfast was only bread and coffee

custom breakfast

it was great to have a pool as the weather was hot and humid

the staff, from the front desk, to the breakfast cook, to the cleaning staff all did a great job

if you chose to skip the breakfast, they offered a delicious boxed lunch

location private parking large room service

the room service was fantastic as we requesting food and drinks and it was immediately delivered

the staff was really helpful, and room service was great

the location is very central with good parking.

parking is in a closed gate, so you have to ask smbd every time when you need access to your car

was spacious with nice storage and a private pool

there was a pool but i didn't use it

pool is refreshing

wifi was good, bed was comfortable, fridge in room. staff.

hot water wasn't working, neither was the wifi

room service was nice when i had to stay in my room

windowless rooms - no room service and very little service as so few staff in general

delay in room service and the valet parking was complex but that was due to the light event in the city

equently walked up/down 50 steps

and staff were exceptional, as well as the backyard pool and restaurant area for breakfast, evenings drinks and working

pool didn t have lights in the water like in the last picture of the ad and the wifi was only good if you were near the reception desk/cafeteria

family and i stayed for a month and did not have really any bad experience to speak of other than wifi issues which would drop signal every once in a while

wifi service was a little spotty at times

water was a bit unpredictable, wifi didn t work well in the room but was fine in the reception which has comfy chairs to sit on

no wifi in room

no kitchen, no room service

no breakfast , old bathroom , room service

location is near laundry, food, stores

great all around, ask for room with wifi working in it.

they have no laundry service.

breakfast is decent.

room service was also really on point and consistent

helpful staff, clean and nice but small swimming pool

the wifi was iffy, nothing at all in the room.

pool wasn t inviting at all, but we were expecting it since we didn t book this hotel thinking

i loved the courtyard and the plunge pool

room with plenty of space and clean, room service every day, aircon, hot shower, pool towels if asking for, pool was most of time clean

nice pool area

the breakfast is worth it and fulfilling

limited tv channels. channels with movies, sports, and kids programs, but no news.

location, very comfortable room, extremely clean bathroom, very nice breakfast, closed and secure parking

was, overall it felt like interrogation to find out basic things

eakfast time, wi-if password, room service - you name it)

room service was prompt, the lime mojitos were fantastic, sipping in the evenings by the pool, or

the food is not good and there is not room service

location, spanish colonial style, friendly staff, pool, attached restaurant, bar fridge in room, quiet, very

very good wifi

great location - the staff was very nice and friendly - parking was included, although it was a 5 minute walk and you needed to inform the staff everytime

hotel is very nice inside, the pool is excellent, due to the heat that merida has, i liked staying, i would definitely

good location and really helpful staff with descent wifi for a hotel. let us store our luggage.

they accommodated for early check in since i would have had to wait 3 hours

restaurant on site with room service available

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

the pool, prefer outdoor pool

clean water at the swimming pool and embellish its surroundings.

the pool area is nothing like the photo, needs a clean and the water is ice cold

the mattresses were a little too hard and the wifi very weak

the wifi in my room 108 was not all that good. other than that it was great.

super comfy beds, as well as pool and gym (in case needed) great deal (+)were made up every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet was great (139 pesos, 75 for (-)pool could have been slightly cleaner but the kids didnt mind (+) the pool is really nice too (+)nice pool. good parking. (+) the pool was great to cool down and they had free parking next to the hotel (+)great staff excellent location loved the pool (+)the price to amenities x location ratio! hot water, pool, staff... (+)the service from staff was exceptional. the pool was an added bonus to our stay. (+) beautiful swimming-pool (-)it may get a little bit noisy in the rooms around the pool. (+)lovely rooms and good staff and pool

bad wifi signal, but in the looby is excelent

the pool was great to cool down and they had free parking next to the hotel

a nespresso coffee or tea machine in the room but the small restaurant does provide poolside or room service

we used the paid private parking at the hotel for our rental car, which was convenient, and used room service from the attached restaurant a couple of times--also nice

the same restaurant also provides room service during the day

at all) in our room.

our favorite part was the breakfast next door

there is a small dipping pool but i did not use it

the pool is minuscule and down another flight of stairs

although as mentioned in other comments, the pool is just a pod with some water

the pool is more of a fountain, or a plunge pool. not an issue for us, though.

the big windown facing a balcony and overlooking the little pool. #23

fyi: this property does have parking available

wifi signal very weak in upstairs room.

breakfast and bar was a little limited

check out bacchas wine bar next door

wifi was good

the best thing about this hotel is its central location and also, a free parking nearby

beautiful, with a swimming pool and very close to the center

the parking situation wasn't onsite.

nice bar in the hotel and generally a pleasing place to wander around

noise from bar next door

we loved the chukum pool and the decor

no explanation from the staff regarding breakfast, how it works or wifi

no wifi in the room, thin walls.

- breakfast is served only from 8

the pool, the scent and service