needed anything at reception you needed to walk back and forth from room to recepfion desk, no room service facility, no drinking water available in rooms, no mini fridge in rooms, air

very friendly,the room was lovely and warm and a really cosy bed,had a great meal in the dining room service was good

room service dinner was delivered uncovered

no food after 9pm. no vending machine to buy a snack or drink after 9. no room service

wifi worked in the bar but sporadically in the room

room service was good

bar food and room service stopped very early which was a slight inconvenience however somewhat understandable

no food available after 8.30pm , no room service menu ..

the breakfast the first morning and then been charged 8 for the room service for the breakfast but they didn't take it when i explained what

no residents bar no room

om service) was poor - toast not done enough, no butter and coffee undrinkable

in was dealt without delay, room service was very simular, comfortable mattress tea/coffee set up was welcoming after arriving

breakfast

breakfast order was wrong twice with the room service

room service was very good

reception staff and room service were brilliant

to be fair to the hotel redeemed itself the 2nd night when we ordered food from room service

excellent restaurants and room service

food we got from room service was so so good

ice machine on floor was broken, however we phoned room service and they dropped some up

member of staff quite rude on phone when i tried to order room service after a long day

room service just,,,rang down to order was told to come down to coffee shop and put my order in and

breakfast was excellent. had room service - excellent.

showers, and on the 2nd morning the breakfast card had not been collected the night before for room service and my

room service was excellent.

difficult to get parking

no heating on n found it quite cold and then again for breakfast as soon as we went down to the bar for our breakfast the cold was terrible i had to put on my coat other then that we had a lovely

parking a little tight but adequate.

staff were very friendly in all areas, reception, bar and breakfast.

wifi was shocking

last order for room service is at 8.30pm which i thought was quite early

at reception told us breakfast ended at 11 but it finished at 10, staff doing room service could of engaged more but walked in and walked back out again, food arrived at room

no room service at gate lodge and no air con in room

very fast response for room service and breakfast was great

we ordered room service and asked specifically for lots of ketchup

room service excellent, food excellent

bathroom dated room service - food cold

the room was spotlessly clean, breakfast room service on time and hot, appreciated the room service fee being waived due to our additional

staff were lovely even the room service staff friendly when they met you on corridor

the food from room service in evening for the kids. the chicken tenders were very cold...

also room service was advertised but again due to

not up to standard of a four star hotel staff where mainly very young and some quiet rude the room service didn t work when we tried to call and had to walk downstairs to order room service

away on lovely quiet and peaceful grounds,leisure facilities,room service and late check

com website and no option for drinks to be brought to the room for room service

room sheets were not changed during room service

food was lovely and available as room service

they had a better room service system need much better tv programming esp when everything closes at 8pm waters and

i went to bring our meal up to the bedroom from the bar to and the barman immediately offered room service and brought our food up even tho we were on the 4th floor he was not a bit put out

we ordered room service twice - in the evening the stir fry was so spicy my husband couldn t eat it

room service dinner arrived cold on my first night but in fairness when i rang down to reception