really like the accommodation, such as all the kitchen equipment on sight such as refrigerator, stove, toaster, kettle, utensils, etc

the full kitchen, eating area, closets and well appointed bathroom all get rave reviews

room, great kitchen with lots of appliances, dishes and pots and pans beautiful park to walk

had a nice kitchen

parking right outside the door

i was happy that they had some english channels the place was pet friendly and they had free wifi

is very small, internet

lawerence river from the parking

ferry service great right to the old city and excellent parking at the ferry port

no wifi either

wrong with the fan we had only 1 shampoo in the bathtub there was a cockroach in the bathtub the room service never existed and when you no one answer no place to drink water or refill our bottles

front desk, facility and room service are amazing

they didn't do room service... i think by mistake

the kids enjoyed the pool. rooms were clean. nice that the floors are not carpet.

the rooms were clean, the kids were happy with the pool

the room service was tight in their schedule

room service at night

incredible room service

friendly, willing to assist with transportation in a pinch, had umbrellas readily available, good room service, had a view of the fireworks

couple of times in our 4 night stay the room service was done pretty casually and not to the standard you expect from a hotel like this

is not officially part of hotel, so no room service, but you could order food and/or drinks to go and take it to your room

should have its own room service for food

wish we were able to have room service breakfast, it was an option when we booked, but upon asking for one morning we were

would like it if they offered room service from taverne louise downstairs...

given top price for room, but no room service - this is just a cost cutting move, not a health safety move

room was lovely - the staff were very nice - dining in our room via room service was great food at a nominal extra fee

they also have an amazing restaurant attached for room service

city, it was really expensive and not of good value for us- we didn't need their parking service, room service or other fancy services they offer

daily room service is available unless you request no service, and the room was exceptionally clean and

they took the kids to make hot chocolate while we were getting checked in and our room situated, without a second

they never replenished water bottles in the room even after room service

then she sent a room service lady upstairs and put a dangerous oil based space heater without any explanation why

il matto food and room service was excellent

no room service. we got in late and getting food was hard.

speedy room service even at the peak of dinner service in the restaurant

room service albeit the connection to the restaurant 'next door' holds possibilities for

, the comfortable bed, the room service staff, the coffee

hotel with nice services like a bar and room service

well stocked minibar in room if you wanted a drink or snack

lobby bar area is comfortable and with nice ambiance

room service was excellent & front desk staff was very supportive

as travelers with a dog, we couldn t dine in the hotel restaurants, but we ordered room service instead and the food was outstanding

room service was great, staff polite and the room and its views were something that everybody

the room was so comfortable, room service was great

getting to see the same waiter for room service each morning was a nice touch

room service earlier like..9 am .. no ac was working.

i can rate it 10/10 if there was a room service for our room. otherwise, everything was perfect.

minimum room service

no daily room service

in the room - given the floors were not vacuumed and the towels not refreshed, it was only basic room service and that should be covered by the tariff

there was room service and breakfast buffet accessibility 7 days but understandable due to

could have been told in advance about lack of room service and breakfast.

no room service available

room service breakfast was delicious and on time.

room service

i did request room service daily and felt like the service was lacking for a five star hotel

no room service which is strange for a 5 star hotel

room are great and room service is recommended specially during covid-19 period

2:30 am, we noticed it to the front desk but they did not had the bill merged with our last food room service, so we let an open voucher just in case they need to close the bill

i wanted to get room service but the charges were a bit steep

was comfortable; room service was prompt; all staff were friendly and helpful

the whole family enjoyed the pool and hot tub very much as well as a treat of room service

music and atmosphere was great, front desk and bellhop fantastic and even the room service was quick considering it was a busy weekend

we ordered room service one night too very delicious

also, room service was great in the area of service, but none of us liked the food

view was great ,pillows were excellent great room size room service great

my only small complaint is that they did not have room service due to be under-staffed but i would still definitely stay there again

we couldn t eat at the restaurant because it was fully packed every night and no room service.

room service was too expensive.

room service would have been nice but understandable during these times

om service) and the hotel is not cute

we stayed with two little children and there is no room service and no cleaning service

i feel that the price per night should be adjusted to reflect lack of cleaning, room service and in house restaurant only being open for 3 hours in the morning

was no room service and the only restaurant had limited hours

there was a room service plate next to my door which stayed there the entire time and no one cared to pick it

room service is great and considerate

disappointed that the room service wasn't operating--you could go downstairs and bring food back to your room, but that

nice breakfast room service option

room service late night, snacks machines broken, the parking its a little bit of a mess for 30

room service never came - we had dirty towels for 3 days.

wifi in room a little weak.

the morning breakfast delivered to our room each morning felt like such a treat

breakfast was excellent

we loved the cosy, artsy atmosphere and the helpful and friendly staff! delicious breakfast!

good breakfast clean room great location. nice roof terraceq

horrible room service, even for changing room temperature you have to call front desk as they controls your

room service required to be quick.

poor room service

location but staff was not good request for house keeping room service arround 11am but when we come back from our day trip room was not even touched then

no breakfast included,no room service no lotion in the room or makeup wipes

they don t do any room service because of covid-19

and have to make reservations if not you won't be able to get in 4- we stay for two nights and no room service 5- not recommended for family trip at all with the price i paid i can get a nice hotel

room service due to coronavirus however staff didn t tell this to at the time of check in so we

no room service

no thing is good it s very bad and the room service come in my room when i slept

one day room service did not do my room

room service, after complain, the third day someone had come for cleaning

they offer breakfast as well as room service to the hotel

room service - they have a menu book suggesting they provide room service

spite leaving already at 8:30 am)

and for room service you had to ask and it was not done periodically

room service seemed to be absent, we had to go to the receptrion to obtain a bottle of wine and

no microwave in the room. no room service.

there was no room service or restaurant

the pool was closed for renovation. no daily room service due to covid

room service outstanding and food from partner restaurant delicious

very pleasant reception staff and room service staff.

moreover, no room service came to clean the room for the next day's stay

i loved that there parking spots available too, and we could do an early check in, amazing

i wish the hotel had an elevator in the parking lot

th, floor) but with no room service, no good breakfast and we have to do our beds each morning

also i don t know why there wasn t any room service

location, spacious and clean room, daily room service

there was no room service

there was no room service on the weekend. you had to get your own clean towels.

we ordered room service because we had a baby with us, my husband had to walk down to the restaurant because

the restaurant was sit down by reservation only but we were told we could call for room service, which would have been fine if they would answer their phone

pool should have been cleaner, restaurant wasn't taking reservations or delivering room service

room service was a bit slow, and the staff had some difficulty understanding due to the

is really slow about picking up room service trays left outside the rooms and making up rooms

the room service was very good and not a long wait

breakfast buffet for how much you're paying and the when we let the staff know about hair in our room service lunch, they never called back to

odered room service had toget it our self because they were under staffed

room service was terrible no one came into the room we had to ask for towels and coffee and rubbish

room service is non existent, they will tell you they re too busy every time

room service did not clean the room when we left for the day and came back.

so, ask for room service from desk

the meals we had at the restaurant were excellent and room service was also good

no room service available to order breakfast, it s not acceptable.

they did not provide room service even upon the request.