no room service

food from the room service was terrible and the bathroom was broken

limited parking. no room service.

had room service which was prompt and the food was still hot

room service came into room at 9 am to clean room before the 12 noon check out time and woke us up

bed, no 24 hrs room service, it starts from 8 am

were bit messy with extra beds and room service left overs lying at the floor for hours

these, however, when we arrived there was a notice on reception advising both closed and no room service

a room service

were old, i could hear traffic through the closed window all night long and food at breakfast and room service were very average

surrounding area, very greeen :) -nice staff, clean bathroom, low price (for room service etc) -located in a schoolcomplex, you will have cafetaria, mensa etc in the area with

gym

fairly good value for money, stable wi-fi connection, large room and no problems with parking.

good value for the money, fair for a one night stay in business travel, with free parking.

large tv, bedroom heating, comfortable and large beds. free car parking.

you cannot order room service before 4pm

and i really wish they had 24/7 room service

the room service was great and the room was cleaned and beds were made and the room was tydied to a

excellent straffe, clean rooms and very good room service

breakfast was nice and the room service was very efficient room was very clean

room service menu

i'm referring to the ladies i've been served by: the restaurant was full and they offered me a room service with same menu as the restaurant

the pillows were heaven. and the room service was good !

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

there is no restaurant in the hotel. just room service with poor variety of food

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning on the heating despite a note asking them not to

the restaurant was closed and there was no room service as the hotel had few guests at the time

om 223) it was completely loose

was ok, however when using the telephone for room service

restaurant closed on sunday and no room service contrary to the description.

very comfortable room service very good

were no tea or coffee making facilities in the room and there was no room service the day we were there

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a sunday so

bar did not open until 20

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

room service is supposed to be 24 hours but when i ordered at 5am it's closed

very good and cheap food from room service

room service was available and room had a mini bar also

room service was available and room had a mini bar also

great facilities, good bed, great sauna and gym

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

room service food was poor value for money and there was no price guide for the mini bar in our

room service menu left something to be desired

are spacious and comfortable, nice modern design, beds are comfy, room service is quick, stuff is friendly and helpful

the restaurant was closed and they do not have room service

room service menu provided in the room wasn't actually the menu

the room service was also really yummy and quick

room service is awful

there was a complete absence of information in the room apart from a room service menu

a nice pool on the roof, and a small but usable gym on the ground floor

breakfast pricey

internet worked well, but the wifi is not secure

everything you need including a very nice breakfast

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

expensive, poor a/c, non exsistance free wifi!

everything was perfect ,room service to breakfast

was very comfortable, staff were very helpful, room service was great and food at the restaurant was splendid although not cheap

room service food was really good

the bed was super comfortable, the bathroom had all that we needed and the room service was swift and the meal delicious

the room service menu had nothing worth ordering i'm a executive chef

room service menu is on a qr code, versus a physical menu in the room)

daily room service

the view from the terrace was of a large ditch & to order in room service one had to give credit card details on an insecure wifi network

we loved our room and the room service

room service for ice

very friendly staff, good breakfast :) room service works perfectly

it doesn't really have anything close by so i ordered room service - which wasn't great either

qr code with room service menu does not work

no pool, poor restaurant and room service menu options.

room service

i liked the staff at reception and room service

the cleaning of the rooms and room service

she first asked to the room service to spray a chemical

that is, reception, restaurant and room service

no room service after 22:00

very friendly staff. extremely clean room. room service was great. we had a very pleasant stay.

room service was very accommodating and staff were very professional

find the numbers for reception or room service so had to go down and ask

we opted to pay for the daily breakfast option and got room service for some of the nights and the food was exceptional

room service kept our room nice snd tidy

there is room service, but feels like frozen food heated up

m to

you can also order room service for breakfast or have in the lounge at an additional fee it was minimal

room service is available

staff very helpful 24 hr room service which was not particularly good value for money but that apart from mcdonald's

24 hours room service food was horrible and very limited options and no vegetarian option only una sopa or

quick and high quality room service

room service food quality not great.

only room service available for food on night of arrival due to dell occupying the pelicano facilities

room service

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

away from the city but not so much since you can ride the metro two blocks away, excellent room service

no room service or breakfast service was available

considering that there is major construction going on, and there's no bar or restaurant, we couldn't even get a drink or food

i liked the coffee bar and restaurant

room decor is tired - restaurant/bar/ room service menu is too limited

room service was very efficient and friendly, everything i asked for was delivered in a timely

bar closed a little early as did room service

friendly staff and good room service

r those late arrivals or long working days)

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

i did not use the restaurant or the room service, so no rating or comments are made in that regard

food quality. room service

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on a large screen tv

the pool opening times could have been longer..early morning

clean room and great ameneties. good breakfast and nice staff.

hotel was clean and they had a very nice selection for breakfast

breakfast was excellent, with many options

the swimming pool was not available.

room service line didn t function and had to personally visit the restaurant to place an order

choice and poor service at evening restaurant couldn't be bothered so i ordered room

big park just across the road)

room which is then cold it s says you can have breakfast in room which i thought you could have room

it would be great if they had room service other than breakfast

breakfast friendly staff, helpful with kids good wifi connection close to metro station

breakfast friendly staff, helpful with kids good wifi connection close to metro station

very friendly helpful staff, great price, good wifi.

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room service cheap prices

bernabeu stadium by walking for 3-4 minutes only + the metro is in front of the stadium the room service the bathroom was very clean

staff, reasonably priced room service, excellent breakfast, very comfortable room

room service is not available 24 hours

room service after 11

check-in, no help with baggage, sockets in awkward places, room service unhelpful, personal items removed from

english barrier was really poor between phoning for room service to ording a drink at the bar

box of tissues finished first day and it didn t charge for the next two days nevertheless the room service was done

the staff - from the room cleaners , the counter staff , the breakfast staff and the bar staff were exceptionally polite , friendly and helpful

wifi and cleanliness.

clean and affordable. good room service.

there s no room service 24

early closed for restaurant and coffee shop and room service

no room service at 3am.

would be nice if room service had a late night service, everything closes at 11pm so if you arrive late, you will be

food options for gluten free were limited room service order was worst meal i have ever had

at room service late hours was not to standard,hope that can be improved soon other than that it is

room service food quality wasn t good

room service great, fab nights sleep

we tried calling room service about six times during the weekend, but no reply

staff and large, comfortable room meant we were able to enjoy some wine in the room and get room service for a nice last meal in madrid

the room service was also great and the room was really

oom service) din not tasted good at all.

late and no room service

the room service is not available 24 hours but not a big deal.

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

was closed for the summer, bar also was closed, so we couldn t get anything inside of the

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service

big rooms. laundry service was excellent.

room service food not so great. cooked breakfast could be better as well.

a lady named victoria who delivered our room service was fabulous, very polite and friendly

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

the room service was great and very quick

pool was closed despite hot weather. room service staff slow at bringing a sewing kit.

room service was a lovely bonus after a long day, the food wasn't great but it filled a hole

room service option and wouldn't let the deliveroo come up,had to ask three people three times for

the room service was great but the chocolate brownie was not the gooey super sweet type which was a

no wifi?

were too many people on the wifi, so we were unable to use it

wifi signal barely reaches the room

i wish i could've had the wifi password, i didn't find it anywhere, but i also forgot to ask! :)

location comfy clean beds toiletries aircon wifi staff

room service was good, there was no noise, the facilities and amenities are quite new and all was

24 hour room service

we liked its staff, location, room service, and spacious parking garage. we will return.

room service was not available at certain time of the day due to which either customer had to wait

room service, pcr tests available, etc

wifi barely worked on 8th floor.

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

wifi works well

we used the laundry services and it was extremely quick

well located for 2 metro lines. quiet, clean, pleasant room. excellent wifi. friendly staff.

room service etc

very small gym.

all room in the

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

facilities are basic - small gym, no pool, tv channels basic and no english channels

dirty and the furniture is not clean and old no room service at all, the coffee shop open at 10

room service.

it is surprisingly bad that there is no room service

that does not offer room service

reception and room service were great!

the hotel is very nice and clean. great room service, awesome catering, and amazing comfort.

was friendly and helpful; the food was fantastic and i loved the later room service options, as i had flown in and arrived at about 11:30

i got a

think that the room service should be opened after 12 especially if there are guests arriving at 11

are very comfortable, large rooms, v nice in-room dining menus, and i love that you can order room service with your phone on the

were excellent decor ud83dudc4c room great room service great the fact we're back in october for 2

we also got room service and were very pleased with our food

is too hard ac blowing on the bed directly quality food for room service is disappointing shower pressure could really be

not enough variety on the room service menu

amount of money stolen from my backpack in the room when room service came in

great speed and stable wifi

there's a nice bar right across the hotel, in the park

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available all the

breakfast...bed comfortable..... staff friendly!

breakfast was delicious and varied

facilities, location, cleanliness, staff, expedient room service meals and requests, smiles, curtesy, they have it all

my only comment was that i was charged room service for which i believe was when i called reception for 2 extra pillows

room service was superfast

comfy room with room service

room service also very fast

there is no room service

room service would be great.

the room service

we find the restaurant food is expensive and room service food wasn't very nice.

- room service menu should have more options

is not involve in cleaning at the pool and they are just lazy sitting down all day, although room service cleaning lady were good with attention to details, this hotel could be nice but there

rooms were neat and clean with room service daily

is tiny, room service is expensive, not enough restaurants nearby

room service was great, the staff were really friendly

are closed, especially at breakfast),

nice room (suite with terrace and jacuzzi), proper room service. (-)room service option was way below standard of hotel (+)all was great! only the room service wasn't great. (-) the room service is not managed by the hotel and it takes very long time to get your order (-)the hotel restaurant is still closed due to covid, so room service was not possible (-)no dining room service in the evening. (-)can't order room service until 2300 (-) although room service for dinners was available, for a solo traveller in a twin room there would be space at (-) also room service was from an outside provider, which was late by about an hour, not impressed, not 4

it was difficult to understand what hours bar and restaurant are open

more of a lounge bar area and snacks

lack of gym, spa etc

poor gym. only three machines and the one for running was out of order

there was a gym

at the end of the day but there was no kettle

front desk staff, bell desk sfaff, room service even hskp and engineers were amazing we were

room service prices way too high

room service was delicious

no plugs next to the bed and maybe a limited choice on the room service menu.

transfer from airport was excellent, they have all kinds of car seats for kids and even for babies

wifi was great. airport shuttle

poor wifi

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

wifi wasn't very dependable, it got cut off very often

the room service let us wait for more than an hour, after which their service was not needed anymore,

clean, amazing staff, spacious rooms, bathroom very clean and room service great

room service food was not that great!

there were no instructions in the room to call room service, i had to dress up and go down to call someone, that was useless because they replied

room service, breakfast

the staff were very helpful and the room service was prompt

even when we didn't ask for room service there would always be clean towels and amenities for us when we opened our room door

i wish room service was 24 hours or different time

room service was always on time.

room service is only available from 8pm to 11pm and when i called no one answered

didn't have complementary tea/ coffee making facilities (but was available with room service) and the room was quite dark so lights on during the day (+)great room, nice quality, fast room service. (-) room service is terrible, they serve the food in plastic, but other than that, all satisfactory (-)breakfast was ok, the room we had was infront of room where room service use as a storage place, so it was very noisy specially in early morning (-) i have a child , no room service it's not

they accomodated my request for early check

snack bar and breakfast were quite pricey in my opinion because food in madrid is cheap

restaurant, gym and staff were wonderful

staff at the reception and bar comfortable room location is easy reachable by car