food and drink was ordered and brought to the room with room service as i didn't want to eat in the crowded pub downstairs

mildly annoying not to have parking

area was a bit close to the bar and i am not a fan of loud music

no onsite parking but close to free town parking

how friendly the staff was,and the food was amazing the even provided a breakfast for our dog.

as expected noise from the bar area but not an issue

parking was accessible and easy

parking is limited, so be prepared to park along the road, with a little walk involved

fab breakfast with nice touches

breakfast was just perfectly cooked plenty of choice, plate of fruit beautifully presented,

good breakfast with proper sausage and bacon

the breakfast was also amazing

good to have a bar downstairs and such a shame it wasn t busier and it s a cracking place

cooks eggs for breakfast

the bar and lounge area was great, with plenty of entertainment and a strong drinks selection

room service speedy and polite

we initially booked a table for dinner then changed our minds as we were shattered and asked for room service

room service was shocking, forgetting items ordered, meals arriving stone cold, same menu items

comfortable bed, large bathroom, free wifi, television in the room as well as a room service menu, which i love

really enjoyed the bar area to have a drink

the previous day i ordered room service and asked for vegan options

twice no butter arrived with our meal/ breakfast but we got charged for room service

room service was lovely

had room service for breakfast whccame on time and was goo although there was too much porridge'n

having to ask for items after room service such as more milk, or a particular tea

a separate entrance at the front of the pub, just in case anyone does not like walking through bar areas

the breakfast was freshly cooked and was also delicious

evening meal and cooked breakfast

the homely, well laid out bar served some of the best local ales

access to wifi was a problem and that was the only thing that made messaging difficult

reception staff friendly but failed to send me email re changes to service due to covid - no room service for whole week and no provision made for us to clean bath, sink etc

no room service

free room service and i had all my meals in comfort in my room, on the table set up there, looking out

a few buts; the basin was nearly blocked, there was no phone in the bedroom to ring down for room service

the parking facilities were great and when i had been out all day i could always guarantee a parking

hotel advertise room service however, this finishes at the same time as the restaurant service so i'm not sure they

room service great

is rubbish, not as described and not that of a 'boutique' hotel no phones in rooms no room service no

the need to order room service from the bar or reception, no way of doing it from the room.

even sorted room service out when they were extremely busy definitely recommend if you want a great night

breakfast and dinner were delicious, especially the trout, and the bar was well stocked

we were on motorbikes and therefore appreciated the large tarmac parking off road

friendly and helpful and despite the excellent value for money room price it included a delicious breakfast

the wholesome northumbrian breakfast more that sets one up for exercise in the amazing northumbrian countryside

hottest breakfast ever. well looked after by staff. very comfortable, good bedroom.

we had room service and thought it was reasonably priced . the food was delicious

room service fantastic

24 hour room service menu could do with a tweak and the quality of what you receive at that time isn t

here a few times now, always enjoy it, we had room service and the food was great, one particular that impressed me and my girlfriend is how nice

room service great

good size room, with bunk beds for the kids

also, there wasn't a kids menu so we had to order a half portion of lamb for

amazing food - it made us excited for breakfast

breakfast was amazing

great options for kids and vegetarians

was that there was no phone in the room (not that we needed it, but if you wanted to call for room service, you were unable to) (+)ground rooms opening onto car parking spaces. staff. room service. bathroom. (+)which was also undercover bar and restaurant really good staff were all lovely and helpful try room service damn good (+)from the conservatory and front of the hotel great for walkers the staff from reception to room service were second to none very friendly and polite and nothing was too much trouble and they (+)room service. quiet. (-)that the restaurant closes so early on a sunday, we were staying obviously and couldn t get room service either as was advised the kitchen closed at 7pm not a lot of options locally at that (-) i did ask for room service after our first night hoping that the plastic cups would be changed and the room would (-)) no phone in the room despite having a room service option (-) room service forgot, did not arrive even after an hour, had to go and ask where it was, after a (-) windows in room would not close properly, could hear music from wedding, room outdated, room service food expensive and not that nice, would not recommend staying at this hotel when much

wifi was not very good in our room

the adjacen 9 hole golf course & driving range were a bonus

rooms were quiet with parking nearby and good blackout curtains

parking outside our room was brilliant we were on ground floor with patio doors to your own parking

was lovely and helpful we arrived at 3 30am staff helped us with bags up to room and also free room service to bring us a cup of tea

parking easy. check in easy with good staff. good wifi quiet with comfortable bed

tv didn't work, flaky wifi. no in room heating contold

friendly staff all 3 diff members of staff o saw were briiant, was very clean throughout, free wifi tv with a enough channels very clean room the bed was that comfty was a shame to have to get

wifi connection was great too

restaurant menu is simple but tasty, room service is a nice touch after a long day

it was difficult for room service to ascertain that the amount i had placed on the credit card for each day had not been

room service with great food at reasonable price

the location, cleanliness and room service options were excellent

i later noticed in the hotel information brochure that there was a 3 surcharge on each item as room service

price of room service was mental for what arrived!

no breakfast to the room service and the sausages were awful

i had been af the hospital with my son and the bar was really busy, so i decided to order room service - as the hotel had had a few coach parties in they didn't have 2 or 3 things i had

room service available

room service great

room service didn t work

room service was very good and the room was clean and comfortable

do not eel comfortable sitting in a restaurant on my own so choose to have room service which does come with a service charge which is a shame, but understand the need

and would definitely recommend , and specialthanks our midweek cleaner grace did an excellent room

modern but a bit plasticated and lacked a few home touches, like a pen and pad or a room service menu

room service food was expensive

the air conditioning no instructions to use it very hot room couldnt get on the internet also but room service was fantastic lovely breakfast wouod come again but issues of room air conditioning

the prices of the meals and room service

room service menu was decent

the way in, we had a lovely day chilling out and we went back to our room and ordered drinks from room service which were

choice of room service food on the 24 hour menu

very friendly excellent central location perfect room with terrace amazing room service

great breakfast room service

we had room service

good set of films on offer for viewing. room service staff very friendly

one very minor fault, the collection of room service glasses and food plates were left opposite the lift on floor 5 they were there at 3pm

the room was presented brilliantly, and we ordered room service which was brought to us quite promptly

a couple of the lamps had no bulbs in them and there was no room service menu in the room or any hotel guide

rticularly the room service team who were great ambassadors for the hotel)

menu for room service is limited to pizza and sandwiches

butler robot was brilliant for room service

amazing room service presentation and lovely dinner

we also loved the robot delivering room service

the room , comfy bed, the great breakfast, the room service, the lovely welcome by reception.

beds are very comfy, shower was so hot we were in a quiet room service was amazing , i said we were coming for my sisters birthday and she was treated to a

room service staff were so

room service menu extensive and excellent value

fault) but staff sorted it quickly and

no extra charge for room service had a problem with the booking

an amazing stay, excellent room service as well, will be returning to my next stay in newcastle

friendly and helpful staff. room service the most amazing extra!! xx

of full english items, breads and cereals, we didn't try it but there seemed to be plenty of room service meals

ins not desserts

room service was good and staff were pleasant and very helpful

didn't realise this hotel did room service and was pleasantly surprised

room service excellent service

drinks for room service ?,

room service for meals was very good and the food great

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our evening

than one cup, but milk for only one cup which then necessitates going down to reception or having room service bring more up to room

in normal rooms but can t complain because the coffee downstairs is fantastic and you can get room service anyway so that s just me being very fussy

the location, the room, the attention to detail, the room service

paid for room service for breakfast which was 30 for 2 poached eggs 2 glasses of orange juice and 4 brown

lots of space and good room service from the in house restaurant

very modern & staff were lovely. the food was really nice! & the room service was quick

pleasant staff - breakfast room service was really nice!

there was no room service even though it said it was available on the website

the hotel offers room service, the room was very nice, the bed was comfortable

very very helpful staff. room service food exceptional.

i believe it was debbie that assisted me with check in and a glass of wine from room service that i requested

was waiting and parked our car ( wasn't expecting that) staff very respectfull and polite room service was great room was lovely very high ceilings very nice bathroom and very (-)room service food was shocking, we ordered tuna and cucumber sandwiches which arrived on white (-)ordered a room service pizza and sandwich one evening which were disappointing after the quality of food and (+) equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required it (+)bed, clean room, prompt and efficient room service breakfast (-)room service breakfast was stone cold. (-)room service, was late. (-)more options on room service food menu. (*) room service very good (-)closing at 10pm and extremely limited room service (choice of 3 sandwiches only

the immediate area was quiet but only a short walk to great bars and restaurants

on 10th floor, although smallish, overlooked the quayside, the breakfast was all we needed and fresh, the location of the hotel was excellent, both for car access

wifi during the week is terrible, better on weekends and it's not password protected

the bar was card only. cash is freedom. we need to still take cash.

staff were very helpful and courteous and the room service offered was a good option as it was a busy pub

staff was really friendly, the room service was excellent - super fast and cheap

great value for money. room service on tap

ordered room service very smoothly through the app as wasn t comfortable going into the hotel bar to eat

despite their being a menu in the room for room service, when we ordered on line, we couldn't pay by card which was ok because we did have

not advised to book room service on booking in just left the usual clean room but wasn't done

the breakfast was a good plus and we loved the room service

the dinner i ordered as room service was very poor

ening)

option for room service and a pub downstairs

room service is also excellent

room service meal timings

i completely understand on the bar purchases & room service, but not for breakfast

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

t was really nice

the freedom to go to local restaurants or leave to shop freely, i was told at check in there was room service and breakfast available but when i asked reception about this i was then told they

before to be given a handful and told that as we only arrived the day before we would not get room service which was a shock

no room service as have to request but wasn't informed

no real room service

they offer room service upon request

cold, we left the card in the door to keep the heating on but it didn't warm up, they don't offer room service as we would have liked breakfast in bed, don't have a lift, reception could see we had

clean towels were only provided on the second day after we met the housekeeper and requested room service

there is no room service which is a big down for my preferences

also the room service, not room service

room service.

the room service food was excellent and good value for money

ordered room service and the girl in the restaurant was so friendly

room service meal and the breakfast was lovely.

good facilities with an italian restaurant on site and room service

doesn t have the luxury feel room service food not great although breakfast was

there was room service throughout the night so i was able to order at 2am which was perfect for my working

rough room service) all the staff i dealt with - over the phone, delivery of food & especially

excellent location, staff very helpful. room service prompt, all round a very enjoyable stay.

no hot breakfast with room service

room, the food

room service for dinner was fast and the food was very good

room service ends too early

room service was terrible

customer service from the time you arrived, at the check in desk, in the bar and restaurant was outstanding

staff first class.... reception, bar and restaurant

staff couldn t have been more helpful with check in/check out, room service etc

room service was excellent!

booked in the restaurant it was everything we were expecting and more and the next evening we had room service and everything was

offered different restaurant however we travelled most of the day, just had room service

earlier check in options even if pay a little more free parking more room service options

delicious breakfast

parking right outside

beautiful views, plenty of character and ample parking

i would have liked a reserved parking space.

excellent breakfast large selection from the breakfast menu

we rang room service a number of times with no answer and service was slow in bar/restaurants

me as room service menu) in the cocktail bar

very long day and too tired to walk outside to the on-site pub so i ate from the bar

room service breakfast had items missing with no explanation why

told in advance that the restaurant