cluding a band aid'gross)

lovely pool for the kids

pool

the main pool area was a little gross with some debris in and around the pool

not always easy to figure out how to navigate between buildings to check in area or pool

lovely view over the pool and we could even see the theme parks

loved our pool view, room 6050

location express passes bar area by pool food

the cocktails at the pool are gorgeous but very expensive

hurricane closed pool and room service! housekeeping burnt armani shirt.

was beautiful, gym pool a plus

pool was all in the shade probably need to cut down some trees and also the breakfast was very poor

staff very friendly. liked the pool

minutes from universal studios and around 12 minutes from sea world and aquatica), the pool and the hot breakfast and its variety was great

was so convenient to universal and islands of adventure the breakfast was hot, the pool was clean the beds were soft - the shuttle was on time, the drivers friendly staff was

the pool and hottub was open until 11pm

the pool was gorgeous and facilities were beautiful.

great view.room very clean. nice pool

very clean, spacious. good staff. nice pool.

environment was exceptional with an outdoor lounge area with fountain and fire pit as well as the pool and hot tub area

the pool.

loved the mickey waffles and the pool

pool area was clean

the pool was pretty old

could not resist the spa and pool

pool of the time was waiting to be inspected by the county so that cannot be used

it was load and pool was small

pool was good

the pool could have been cleaned more regularly and the luggage trolleys had flat tires.

the pool is very hard to find, parking is difficult

the swimming pool should be cleaned and temperature controlled,

good breakfast and nice pool

nice pool

fireplaces, pool was great!

it is pretty clean, the pool was nice, you could take a walk around the hotel.

we enjoyed the pool, room, location. everything was great breakfast and restaurant awesome.

friendly staff. great pool. location.

was construction while we were there, the pool was closed and the elevator on our floor didn't work we had to use the side elevator

the pool was cold it was not a warming pool

shower turned the entire bathroom into a mini pool

the pool is 24h and clean

sewer smell near pool the whole stay

staff very friendly, spacious environment, cleanliness with every thing, kids loved the pool

the pool was great and there is a nice bar area as well

nice pool and free breakfast.

pool is in a secure fenced area, everything you need is close to rooms

pool was not the size or layout to do anything but quick dip

the pool was

pool was small but we didnt even have time to swim

pool area could be a little bit bigger for the amount of people that come but we didn't do the pool

the pool and hot tub are spotless as was our room

hot tub and pool area

the pool was very clean and well maintained, and the property itself was just stunning

room was clean and the pool was beautiful and has a nice shallow area with sitting ledge

i liked that it had a pool and that they had a free shuttle service to the theme parks.

no jacuzzi outback by the pool

pool area was excellent as a nice place to top up the tan and relax after the visit to the parks

pool was heated

if you are looking for spacious comfort, fantastic amenities like the free shuttle and pool, and excellent overall value near the parks, this hotel is a fantastic choice

swiming pool is too simple

the breakfast was great and the pool and jacuzzi and bed was comfy ☺️

the pool and hot tub were perfect temperature and had a decent available use time

we had 5 people all over 18 and we stayed for a great rate plus with a pool and a hot tub, free parking and free breakfast that actually tastes good

we also enjoyed the gym, pool and breakfast was great

january temps made it too cold to swim in the pool

everything was great. breakfast was good. kids enjoyed pool. the room was clean.

a pool

my kids loved the breakfast and pool

three or four days the pool was closed !

staff, tasty breakfast, location near to universal studios, clean hotel room, clean pool

the rooms the facility everything was great the pool

great pool.

location for universal studios, room was clean and comfortable, we overlooked the back facing the pool, a little bit of noise from the road but not enough to be an issue

reason we stayed was because of pool, they didn’t inform us it was closed our entire stay or we wouldn’t have stayed here

breakfast included, parking comfortable, pool nice, everything clean

the pool area was a little small but everything else was great

clean , quiet, nice clean pool

gym, swimming pool, coffee 24/24, breakfast, position

thought the pool would be warmer.

small pool and seating area, very refreshing and while i was their i had almost to myself

a game room, pool with poolside activities

at night our boys were in swimming in pool whilst

atmosphere, staff, localization, and amazing pool! we loved it! my kids loved as well!

beautifully decorated. pool area clean and water warm

design--fast passes--pool

the facility has very comfortable gym and swimming pool

hotel bar and pool don’t close till 11pm

it was very clean, it had happy hour in the bar, the swimming pool was nice.

loved the pool!

size, kitchenette, beds, pool, outdoor fire pit, outdoor grill/ cooking area, proximity to theme parks,breakfast,

staff was very friendly, rooms were clean and the pool/tiki bar was awesome

swimming pool, comfy bed, great breakfast

pool

clean central hotel , very near for shopping malls and theme parks good size pool, complimentary coffee

the pool bar is opened until 10pm or 11pm nightly and good food they offer

the pool was awesome

the pool area was nice and on the bed were some towel-swans - really nice

pool and bar was nice

pool is amazing and the staff were really great

people partying by pool at 2:00 am

all good , especially the pool

the outdoor pool area was amazing and breakfast was tasty and had a great variety

the fact that we could use the barbeque and that it is next to the swimming pool

the heated pool was great

good sized room, free breakfasts, nice pool, polite & friendly staff.

also, the pool is nice but it isn't really in a good place, we wanted to use it but it never got a whole lot

new, clean, breakfast buffet includes, pool area is nice.

are located by other hilton owned properties, and they allow you to use those pools as well

really enjoyed that there was a pool on property, free parking, and the daily breakfast

wish the pool was bigger and more secluded.

the pool could be better filtered as leaves were a big of an issue

weather and the pool

pool was clean very quiet. luvs that fact everything is right there together

pool and friendly staff

asked for a room by the pool and they had one available

checkin, very clean, modern, exercise room, pool, great staff, great complimentary coffee, and great location

pool close too soon

the pool area could use new chairs - those were dirty and parts broken.

wish you all had an indoor pool!

they also had a convenient laundry room, a gym, and a pool area

also, the hotel and pool area are well taken care of

pool area was beautiful

staff was super friendly. room was very comfortable. loved our cabana at the pool.

only disappointment was not having a movie at the pool any of the nights we were there

nice property with great pool

the pool area is also a plus for people who will enjoy the florida sunshine

the pools at the hotel were like another park in itself

i love this hotel. the location, the amentities, the pool everything! everything!!!

location and pools

distance to volcano bay, starbucks on site, pools and lazy river were great

pool area was quite intimate which was ok, but i found it closed randomly at certain times with no

presented rooms we had a deluxe room with panoramic views of volcano bay good food courts great pool and hotel gets you straight in to volcano bay just a walk through hotel pool early admission

pool and jacuzzi are nice and warm

great swimming pool and hot tub

they also have a pool, jacuzzi, and water sprinkler which the kiddies loved

dirty hallways outdated & pool needs some tlc

pool and location and they had a good breakfast!!

very clean, the pool was also nice! the room was very comfortable!

the pool was great!

i love this hotel. free breakfast, great staff, clean pool.

the breakfast area was set up like a restaurant with a nice view of the pool

why aren't more guests in the pool?

nice pool and a good breakfast for the price.

the rooms were amazingly clean, as well as the lobby and pool area

good location, good room, nice pool, option to buy breakfast, comfy beds.

great swimming pool and amazing staff who made sure our stay was

everything, location, friendly staff, clean rooms, nice pool!

shower curtain wasnt long enough for the style of shower so after each use there was a pool of water outside the shower

the pool was very nice and the view from the room

liked everything about the hotel the staff was nice, the pool was open until 11 pm the only thing was the rooms don’t have a mini

there is super swimming pool and jacuzzi open until late 11 pm along with court for tenis, basketball giants chess board

and spacious, well-equipped with swimming pool and hot tub, great environment and location(very close to universal and outlets)

loved the amenities like the pool and courts

staff location unit cleaning swimming pool everything was great

the amount of towels and even pool towels

place, it was very clean, and the location was the best, everything was a walking distance, the pool was clean and spacious, will definitely come back

large pool with lots of chairs

friendly staff, great pool

refills coffee cafe, pool, staff

pool area lovely always clean plenty of sun beds & proactive pool attendants underwent training

the pool was open and clean

pool closes

it has a lovely pool, the rooms are very spacious and even has a jacuzzi in the room

the pool was enjoyable

clean, close to everything, extra clean pool; with a deep end!!! shop for mid-week bargins.

small pool. kitchen area not opened.

swimming pool could have been bigger

we didn’t use the facilities but the pool and gym both looked small but equipped for what would be needed for a short stay

to universal and we wanted everyone to enjoy the stay and be comfortable, and the complimentary breakfast was another bonus

nice and clean property and excellent breakfast

swimming pool access providing towels

parking *safe resort experience *4 working elevators *spacious rooms *comfy & clean beds *large pool & splash pad area *daily cleaning services for the room with fresh towels/sheets *dinning

really enjoyed the pool, the extra amenities for example the quick service food area, the all you can drink cups and

a budget hotel (but not cheap to me me), it was clean, well-located, nice pool and gym and very good cafeteria-style food

the convienance of location, food in the lobby and the amazing pool.

nice pool area

pool location

was great i had fun enjoyed the room the swimming pool all the staff was friendly i would recommend anybody to stay

no pool

the pool

lots of space, great pool, video game were fun for the kiddos, nice neighborhood

personal pool and lanai were great in the back yard and the common pool and waterslides were great as well

pool was sparkling blue

the pool heater was not needed since it was a hot weather weekend

price should be all inclusive including pool heat and use of grill. not separate payments.

in-room arcade, waterslides, pool

check in (was past 6p), fire alarms chirping in the room, toilets clogged, trash all around the pool area, food horrendous and the only people at the bar are the staff on the clock eating their

the pool and the water slides

apartments were clean, quiet (we were far from the pool and water slides), and comfortable and overall very well equipped

maybe kids playing upstairs but maybe guests can be given a curfew or have those rooms on first floor

pool

pool

pool was heated which was relaxing after a day at universal

pretty outdoor pool

pool is nice and water comfortably warm

the pool was nice, free breakfast for the kids, & the staff was nice.

the area is the best spot next to everything . and loved the outside pool and set up.

the room was clean a spacious great view of the pool that was also very nice and open late

pool and hot tubs were dirty

my room on the 1st floor next to the pool

the rooftop pool and jacuzzi were under construction and i really wanted to enjoy that

view over the lake swimming pool staff so friendly great value for money good

like the parking, had to pay to use the gym, pool closed at 8pm in florida

location and friendly staff. getting the suites give you access to the private pool

very clean, i love the pool, everybody friendly super happy.

nice pool

comfort, cleanses, well furnished rooms. super pool area ! calm and cozy !

everything kids liked the pool

service is top tier, pool was amazing and great location

i did not like that the pool did not get afternoon direct sunlight!

reason i book the hotel because the roof pool and the view

my family also loved the breakfast and pool

rooms were clean, staff friendly and helpful, pool area was great. bartender was fantastic!

and comfortable beds beautiful milky white linen with upto ceiling windows with lovely view pool and hot tub were well maintained

the pool and the staff the location too

the pool area is really nice and very

the hotel is close to everything, the pool and hot tub and rooms are very nice

like the pool being so cold and only having 1 hot tub there should be more, i didn t like there s no

very clean, comfortable bedsawed pool.

the pool and the location

pool area nice and clean location within walking distance of i-drive and universal

the room was awesome. pool was great.

we loved the view the pool was cool i loved the hot tub

though we didn t use the pool, we used the hot tub nearly nightly and it was glorious after a long day of wandering parks

we loved the cabana grill area down by the pool

pool areas fun for kids

your amenities was great hanging around the pool area with the fire pit was awesome

the resort itself was nice with a nice pool area for relaxing and fun

like the deck in the back very nice view, the bar that leads to the back jacuzzi and pool area and large chess game

resorts fees are charged even though we didn't use any of the pool, paddles boats, gym.

the pool is nice, the location came in handy, access to public transportation and shopping.

the room was so clean! also, we tried the pool and it was refreshing

thanks for cleaning our rooms we also enjoyed the pool

the pool in the room nice staff

pool is nice

couldn't get extra towels,nor were there any pool towels

the pool close the early

the pool was nice and the proximity to pizza hut was a plus :)

had wonderful family day at the pool!

pool close too early didn't get the chance to even see it

to come back and have been blessed with the kindness of your staff the family loved the pool

of room, breakfast included, cleanliness, friendliness of staff, pool with hot tub, shuttle to and from parks

pool was a little dirty so we didn't swim

pool is okay , we normally

was clean, the room was nice, it had a pool (although i was too tired to use it), and it had a great continental breakfast

room,excellent staff,and pool area 3rd visit over 12yrs will be back breakfast good more fruit please

hot tub and pool are open in december

we didn't see the pool open during our stay but that didn't bother us as the weather wasn't great and we were too

room hotel good and pool

i like everything. the breakfast was good and the pool.

great value for money. look recently renovated. convenient access. pool.

very good location, the pool and the price

pool is right next to the garbage outside and hints of garbage when the wind blew were gross

pool is great addition after a long day in the parks

great pool

our room was refreshed daily and they do maintain a very clean and refreshing pool my kids never wanted to come out

staff was wonderful! pool and hot tub was super relaxing. bed and pillows were nice.

hotel is super clean, breakfast is great, the pool was nice, the staff was friendly, it was

couldn’t figure out the gate lock for the pool

to choose from, the rooms were very clean and cozy, the staff was very friendly and helpful, the pool and spa were a wonderful bonus

the pool was closed for maintenance

pool was an extra bonus

wish they had regular little stove instead of the plug in ones and the pool was small.

location, friendly staff, breakfast included, nice swimming pool, comfy beds, well worked wifi, variety of restaurants around, close to universal parks,

the pool was closed our whole trip.

nice room very clean and pool was nice

pool was heated and pool towels were provided we will return ( i hope

pool is litle

of parking, tiny tiny tiny pool, hot tub and fitness area closed instead of changed policy due to

the pool area and all the communal areas were really clean

pool area was fabulous which our kids thoroughly enjoyed

close proximity to universal studios and restaurants as well as a nice courtyard and pool plus the friendly staffs

the location and the pool!

the on-site gym and the long pool hours.

got there and we were ok to wait weset by the pool and the desk clerk said give us an hr and we will have your room ready, we waited over and hr

breakfast was good and the staff was very very nice and the room was very clean and the pool was awesome

we enjoyed the pool, work out room, breakfast, as well as doing our laundry

pool is little small but nice and clean and pool towels

everything is perfect except swimming pool.

the rooms are always clean, breakfast fantastic and fresh and even the pool area is clean

good location, nice pool, good deal

i like the breakfast and the pool.

the pool and courtyard area was very nice and they were very accommodating being that my girlfriend was

enjoyed how there were many things to do within walking distance, there is a pool and the room was clean and ready to go as i checked in

pool was clean and i was very happy with my stay

the pools and fountain were absolutely beautiful

the room clean and nice, the pools are good and close late that was really

location, secure parking, near the theme parks and attractions, heated pool and overall good

the grandkids loved the pools, the arcade and the store

clean rooms that were comfortable and homey. two pools . central location to everything

kiddos love the inside/outside pool

great pool and hot tub

indoor/outdoor pool, complimentary breakfast, dinner and drinks

well priced for the area, excellent front staff, engaging help staff, great pool area, the evening meal provided was a great extra for this hotel

pool was amazing

pool wasn't open, frig never was cold, room smelled like a locker room

breakfast was good. pool was clean

both the pool and the bath water smelled over chlorinated

the pool was dirty full of leaves and i wanted to go swimming.

well the pool was small

cleanliness, welcoming atmosphere, pool, breakfast lounge, my room was perfectly set up!

loved the courtyard and the pool area

i loved the pool and how close it was to everything

room, pool, staff! i thoroughly enjoyed my stay! thank you.

was clean the staff were very friendly and helpful it had a pool ud83dudc4dud83dudc4d it had complimentary

pool was very cold refrigerator in room wasn’t working but was replaced promptly

pool not cool to kids

the weather. thunderstorms. unable to use pool.

probably i prefer if the pool was with heated water and in better shape.

pool location was not the greatest

the pool could have been bigger but thats just me nitpicking.

the pool was not clean i did never use it because the water was not clean

indoor/outdoor pool was cool

no pool towels in swimming pool

like the room , the location and the breakfast , the pool is nice the staff really nice people

no bar, and the pool location was a little awkward

could have a better pool

the pool was clean and pretty

the pool, and the view

the pool had algae in it so we couldn’t get in to cool off

don't normally go to the pool but when i went this go around they didn't have any towels

pool

nice location, loved the pool. was clean. met great people! definitely family friendly!

the pool area with music and bar

pool was heated through day and night we loved it!

the pool also had cosmetic issues, but was also very clean

customer service, the pool, the location and the price.

the service and the pool all great

where great, the hotel is in a great location and i will definitely come again, they have a nice pool to relax and a lot of dining places walking distance, and they have cop's walking around

location of my room and the pool. staff are great. especially rig night staff.

hotel was clean, friendly staffs, pool was nice, has a shop and restaurant inside hotel

wish the pool was heated for winter time enjoyment

attractions we like the rooms have everything from hair dryers to ironing boards bar to swimming pool our go to first night stay prior to travelling

the elevators are not the best, pool was closed

room was clean, beds were very comfortable, as were the pillows, nice sized pool

accommodation were great i had great view of the sun the pool weather was great and everything was in walking

pool area

pool needs a lot of attention, no towels when i took my kids for an afternoon swim, and pool had

cleaning of the hotel wifi good and fast size of the room and the bed free huge parking swimming pool its look nice but i didn't

the pool has no heater

only thing i didn’t care for was that the pool closed at 10.

the pool is shallow and perfect for our daughter

clean rooms. comfy beds. staff was so nice. pool are is beautiful!

it had a nice pool, good breakfast, and located close to all attractions.

room, pool, location and staff were excellent.

lovely pool, gym and restaurant

the pool and hotel are lovely but they have a bit of a stiff/adult vibe

pool is amazing restaurant also great

the pool and pool bar were very nice also

50 for a beer at the pool

wish they had a restroom by the pool.

excellent pool and very clean rooms/bathroom!

we loved the pool. the rooms were very clean. loved the location of the hotel

great location, clean updated room, loved the balcony overlooking the pool

pool accessible

love all the decor and the pool area

i loved the pool and the jacuzzi

also hotel employee at the reign pool bar was superior

i loved the decor and swimming pool! the bed was super comfortable

and welcoming, the room

i am very pleased with my stay. staff was great. pool area is nice. we had a great time

the room is huge, and the pool is very cool

i also had a very convenient room with a pool view

swimming pool could have been cleaner.

the pool was great and the staff was very accommodating

very nice heated pool. room was clean and nice. staff is super friendly.

great location. awesome pool and pool bar.

pool is really nice and they have a hot tube as well

the pool is great, especially when we take our grandchildren because it has a shallow end with a

all !! confront staff pool rooms!

there is a large pool available for guests which i really liked

pool area very limited with few long chairs

breakfast and the pool area was gorgeous

nothing could have made it better that the facility could control. got too cold to use the pool.

great pool, free breakfast, clean room, comfortable bed, and super friendly staff.

due to covid the pool closed very early

my kids love the pool but it was small for them. as for me it was refreshing.

small pool, flat pillows,

the pool closes at sundown

flattening pillows. i prefer firmer pillows. no microwave in room. pool closes too early.

pool is heated and was amazing, not too deep, perfect size

location and view of the pool and the convention center

great location, lovely pool

wish the pool was a little deeper.

pool area kind of small

the pool in doors was great, it rained and that was such a wonderful thing

can t enter thru the pool area if parked on that side

the outside pool was relaxing and warm

we love the jacuzzi and indoor pool

breakfast was stellar. indoor pool. staff is wonderful.

the fitness center is close and the swimming pool

the pool area was dirty

pool side view is amazing florida weather been comfy did humid as well nice lubv it

the pool is closed!

no breakfast, gym , pool, and it's hard to find a cup

in bathroom switches didn’t work properly and tv listings not updated and pool was

i also appreciated the nice pool, which was perfect for unwinding after a day of sightseeing

that i could not use the pool because it rained the entire weekend

it was a little cold so we did not really get in but the pool was open & they have pool towels for you to use

the pool, the breakfast, etc

staff was amazing!! pool and poolside bar were great! restaurant was great too!

it s in a great location and has a superb pool, music during the day and good entertainment.

and microphone) were loud enough to wake me up

couples and solo travelers, its right next to universal studios and has a wonderful balcony and pool

m, pool) and wish you could opt out of the $25 fee

everything location, service, room, pool amazing hotel

we loved the pool

the pool and ambiance

loved the pool area

the staff is amazing very friendly and professional the rooms are clean and comfortable the pool is nice the perks of being a universal hotel ,you can buy tickets and theres a oficial

friendly and clean everything rooms pools properly was well kept

pools too cool for us to swim but super clean

i loved the multiple pools and late hours to take my little one have a splash

you get to take advantage of the pools, fitness areas, dining options, and more at their sister properties (rosen inn, rosen inn

staff was well trained , the rooms , grounds , pool were kept very clean

my wife spent 2 days by the pool while i was playing golf and she also completed the staff

night and there was very little activity at the lodge and we were placed in a room facing the pool versus the putting green

all of the options available at the pool, plus suzy the aqua instructor was great

the golf course, the pool, the staff and the food!

country club atmosphere; nice room; great golf; full length swimming pool

pool is beautiful and expansive

the fact we couldn't have stayed longer to utilize the pool. facilities which looked amazing

the pool is huge

we wanted to utilize the hot tub one night and it was filled with children using pool noodles and floaties

brand new hotel with nice pool and access to universal parks

what i did not expect had great staffing place was cold clean and they respect your property pool hours were amazing and very quiet with good security

room sat poolside first level

pool area had some standing water after a heavy rainstorm

on the first floor i really appreciated his search to find the room for me the view was nice (pool/i4) room was clean and comfortable amenities,tv, microwave refrigerator,iron/ironing board,

the pool is nice, clean! front desk is very friendly.

the pool area could use a facelift.

pool was totally seperated from staying area, no privacy.

complaint is that the tables by the pool are literally right next to the pool steps to get in, so both days there were a lot of people

the pool could have been heated. it was a bit chilly.

the pool could have been cleaner

the location and pool bar filled with great people

check in great central location lovely atmosphere never felt too busy by the pool or inside the hotel i don't want to give this an excellent review so i can keep this a secret

i liked the pool area and having starbucks. i also enjoyed the breakfast buffet.

everything was perfect. we love the hot tub by the pool.

everything from the restaurants to the spa pool, just an amazing experience.